topic Re: I Love ❤️ Zappos Customer Service!! in Community Chat

I Love ❤️ Zappos Customer Service!!

NicksmomESQ — Mon, 05 Mar 2018 13:59:53 GMT

Yesterday, I saw that the Janie Dooney & Bourke handbag in elephant was available again on QVC.I wanted to buy it but didn’t want to pay $11.47 for s&h.So I went to the Zappos cite & ordered the bag there.It was available for the same price of $228 with free 2 day shipping!!

This morning I checked the Dooney website.They offered the bag at the same price but they weren’t charging the sales tax of almost $20 & they were offering a $30 discount to students.My son also offered to purchase it for me using his student discount.This would save me $50!!

I called Zappos c.s. I explained the situation to the woman I spoke to.She put me on hold to verify what I told her. She came back on the phone & said that she was going to credit my account $50!! She also said the bag was out for delivery & I will have it tomorrow!! If for any reason I wanted to return it she reminded me that returns are free!!

Now that’s customer service!! QVC would do a lot better if they lived up to their claims of service & value!!

Re: I Love ❤️ Zappos Customer Service!!

millieshops — Mon, 05 Mar 2018 15:10:03 GMT

@NicksmomESQWorks for you, but doesn't necessarily mean I want to go to Zappos and order shoes since if I don't have a student discount (I don't) and my state does CHARGE (companies never do - they just follow laws) tax, I will end up paying the same to Zappos that I would to my local store where I can try to find out what fits. I understand not wanting to pay extra, but I also see no reason not to support my local businesses. For what I need to wear, except if I hit a sale, I have not found Zappos a special deal - but they do have wide-ranging stock.

By the way, the last time I used Zappos CS, they sent the wrong color. Undoubtedly that error happened in the shipping department. Since it was just a sneaker I wanted for walking, I kept it. I hate returns even if they're free. I just keep in mind that one person's experience doesn't necessarily translate to everyone.

Enjoy your handbag - Love that elephant.

Re: I Love ❤️ Zappos Customer Service!!

kivah — Tue, 06 Mar 2018 00:00:43 GMT

@NicksmomESQ

You should also check out Ilovedooney dot com. They have cork Janie Dooney with a wristlet for $216. Not sure what the difference in the leather is. Free Shipping. Going on-line, there's a window to insert ur email address to get 10% off. I've used this site many times and it's GREAT. It's the outlet for the regular Dooney & Bourke site. Everything is in new, perfect condition.

Re: I Love ❤️ Zappos Customer Service!!

Meowingkitty — Tue, 06 Mar 2018 00:05:06 GMT

I love ❤️ Zappos also. I ordered an almost $200 Kate Spade purse and it got lost. It was delivered 2 days later than promised and Zappos credited my account for $197.00. That would never happen on QVC.

Re: I Love ❤️ Zappos Customer Service!!

puttypiesmom — Tue, 06 Mar 2018 00:17:35 GMT

@Meowingkittywrote:
I love ❤️ Zappos also. I ordered an almost $200 Kate Spade purse and it got lost. It was delivered 2 days later than promised and Zappos credited my account for $197.00. That would never happen on QVC.

Believe it or not Qvc has been just as generous with customers.