topic Re: Exchanges in Community Chat

Exchanges

Dinaki — Mon, 29 Jan 2018 23:21:58 GMT

On Friday, I returned for an exchange a necklace since the chain was tagled.

Can you please tell me how long (approximatly) it will take for me to receive the new item?

Re: Exchanges

Wayne-QVC — Mon, 29 Jan 2018 23:43:47 GMT

@Dinaki I reviewed the necklace you returned and our records show the package was scanned by the post office on 1/27/18. It can take up to 12 days to receive and process a returned item from the time you dropped it off at the post office. Please let me know if you were requesting a refund or a replacement and I will take care of it for you now.

Re: Exchanges

GCR18 — Mon, 29 Jan 2018 23:45:07 GMT

Not sure where you're located. I'd say 3 to 4 weeks. It's the busiest time for returns now because of the extended return policy ending Jan 31.

Re: Exchanges

Dinaki — Tue, 30 Jan 2018 20:15:59 GMT

@Wayne-QVC thank you for your response you are kind. I do request a replacement of the same item.

Re: Exchanges

Wayne-QVC — Tue, 30 Jan 2018 22:03:47 GMT

wrote:

@Wayne-QVC thank you for your response you are kind. I do request a replacement of the same item.

@Dinaki A replacement has been issued. Your new item should arrive on or about Wednesday, February 07, 2018 Enjoy!!

Re: Exchanges

Dinaki — Sat, 03 Feb 2018 23:08:11 GMT

I have just received my replacement.

The necklace is so beautiful and the chain also sparkles.

Thank you QVC, I shall enjoy it for a long time.