topic Re: Cancelling An Order in Community Chat

Cancelling An Order

moon_gazer — Thu, 25 Jan 2018 17:12:28 GMT

I wasn't planning to order anything yesterday during the Gold Rush programs, but, naturally, I caved in and purchased the Imperial Gold mirror bar bracelet. A little pricey for my budget - what was I thinking! So, about 20 minutes after placing the order, I decided I really should cancel it. (buyer's remorse) To my great surprise, I was told that the order was already being processed and could not be cancelled. There used to be a pretty good bit of time allowed to cancel - guess not anymore. Now I will have to go to the trouble and expense of returning it.

Re: Cancelling An Order

IMW — Thu, 25 Jan 2018 17:22:43 GMT

Strange, the ways of QVC, some orders just sit and linger, others fly into production.

Re: Cancelling An Order

Marp — Thu, 25 Jan 2018 17:30:00 GMT

@moon_gazer, based on posts I have read it would be worth your time to check the status today. You might be able to cancel now.

Another alternative would be to post on the Customer Care forum and ask a mod for help.

Re: Cancelling An Order

blackhole99 — Thu, 25 Jan 2018 17:30:37 GMT

I would have made a big stink about it because of the time frame. You can return it of course and I know I would.

Re: Cancelling An Order

twocent — Thu, 25 Jan 2018 17:37:00 GMT

I will tell you what else is "strange," the amount of time it will take you to actually receive it. If it is so far along in processing to be able to cancel, why so long to ship? I had the same thing happen on two items.

Re: Cancelling An Order

PinkyPetunia — Thu, 25 Jan 2018 17:38:49 GMT

l orddered the diamonique 3 stone ring yesterday in a moment of weakness. Thought about it for a few hours and went to see if I could cancel. The option was there in my order status but I didn't cancel after all. Am curious to see what it looks like in person.

Re: Cancelling An Order

tsavorite — Thu, 25 Jan 2018 17:56:32 GMT

It makes NO sense AT ALL! HSN gives you until midnight to cancel....Q is all over the place. I have tried to cancel a item like you 20mins later and no way and what's even stranger....it sits in processing for DAYS....3 or 4 and then it ships out! CRAZY....

Re: Cancelling An Order

twocent — Thu, 25 Jan 2018 17:56:49 GMT

wrote:
l orddered the diamonique 3 stone ring yesterday in a moment of weakness. Thought about it for a few hours and went to see if I could cancel. The option was there in my order status but I didn't cancel after all. Am curious to see what it looks like in person.

Sometimes the option is there to cancel but when you click on it, it tells you it is processing and you are unable to cancel.

Re: Cancelling An Order

Chesneygirl — Thu, 25 Jan 2018 18:14:45 GMT

This has also happened to me on occassion. It is VERY frustrating because on more than one occassion the order was "processing" for DAYS before it shipped and I didn't understand why I could not cancel the order within that time frame??

Re: Cancelling An Order

Anonymous — Thu, 25 Jan 2018 18:18:32 GMT

Hi @moon_gazer, I sent you an email.

Re: Cancelling An Order

Deb0509 — Thu, 25 Jan 2018 18:49:37 GMT

The same thing happened to me the day Isaac had his t-shirts on as a TSV. I decided that I should change my order to a smaller size. I was told after trying to do it on line that it was already in the process. Well, they didn't ship until 3 days later!!! If it was really in the process of shipping it wouldn't have taken another 3 days to actually ship!

Re: Cancelling An Order

ruthbe — Thu, 25 Jan 2018 19:23:19 GMT

Same thing has happened to me. Tried to cancel...unable to. I tried to call customer service. They said they were unable to help. And then the item sits "in processing" for days. YES very frustrating.

Re: Cancelling An Order

Tinkrbl44 — Thu, 25 Jan 2018 23:07:15 GMT

wrote:
I wasn't planning to order anything yesterday during the Gold Rush programs, but, naturally, I caved in and purchased the Imperial Gold mirror bar bracelet. A little pricey for my budget - what was I thinking! So, about 20 minutes after placing the order, I decided I really should cancel it. (buyer's remorse) To my great surprise, I was told that the order was already being processed and could not be cancelled. There used to be a pretty good bit of time allowed to cancel - guess not anymore. Now I will have to go to the trouble and expense of returning it.

@moon_gazer

It's probably time to change how you make purchasing decisions ......

First, jot down the order number on a little tablet and let it sit there. Go do something else. Wait at least 4 hours and then think about it. Or put it on your wish list and do the same. Go away from the computer.

Or give yourself permission to buy ONLY the things you cannot live without. (Truth be told, I can live without most things.)

I can't tell you the number of "impulse items" that were jotted down, and I come across the item number the next day .... and I have NO IDEA what the item was!

BTW ..... last week I purchased a printer online with Best Buy, and 5 minutes later decided to cancel it .... I was going out and would be near a Best Buy store and wanted to see if they had it. Well, 5 minutes after ordering that printer, Best Buy told me it was too late to cancel!

I guess a lot of retailers are tired of the cancellations screwing up inventory counts for people who come online later and want something. The prompt says "sold out" then the cancellations are made and suddenly there could be hundreds of that same item available.

So .... don't click unless you are SURE you want the item. Or just go to a B&M store.