topic Re: Ugh! My 1st BAD experience with USPS😡😤 - suggestions please in Community Chat

Ugh! My 1st BAD experience with USPS😡😤 - suggestions please

homedecor1 — Tue, 23 Jan 2018 20:05:55 GMT

I mailed a box on 1/13/18 thru my local PO. In fact, I've mailed many from this particular location over the years never any problem. As of December the old staff either reassigned OR retired. I tell this part of the story because this was my interaction with clerk:

I wanted to mail a 14x14x14 box. In the box was the following: new golf shoes, apparel, KA beater, misc. other gifts kids left here during their trip --non perishable NOR dangerous.

Clerk weighed etc. & informed me of price. She said "Express Delivery was over $100, 3 day priority $54.18 OR 7 day is $51.79". I also bought extra insurance in the amount of $300. I mailed priority with additional insurance.

Well, it's now 1/23 and box has not been received & all tracking info was last updated 1/17 "package is in route to ...".

I go in PO today with my receipt of shipping to see if they can shed light on "status" of box😬. Unfortunately, the one who processed for me is this locations MGR. She tells me they can't track anymore than I can, call 800# USPS (useless) & give it another 10 days because of inclement weather conditions. (And not in a friendly way more like "how dare I be upset").

I asked her about filing a claim - tells me after 21 days after expected delivery date. Ok.

Has anyone had to file a claim with PO for loss? If so, is it a easy & fast resolution?

I did try calling USPS 800# no answer😤😤😤😤😤

Re: Ugh! My 1st BAD experience with USPS😡😤 - suggestions please

Puppy Lips — Tue, 23 Jan 2018 20:25:22 GMT

We mail A LOT of packages for work. Nothing has been lost that I know of, thankfully, There are some envelopes with checks that I know got lost. Come to think of it, there is a QVC item that never made it to me, and QVC reimbursed me. It was lost by the post office.

The postal rates just went up yesterday, which I am not happy about. I know all the postal workers at our branch by name, and they all know me. I wish one of them would have at least told me about the rate increases, so we could adjust our prices in advance, and I could have bought more stamps.

I do know that they are under a lot of pressure and short handed at my post office. I imagine it is like that in most cities.

Hopefully your package will show up soon.

Re: Ugh! My 1st BAD experience with USPS😡😤 - suggestions please

2blonde — Tue, 23 Jan 2018 20:50:22 GMT

@Puppy Lips I didn't know the postal rates went up. Do you know how much for a stamp now?

Re: Ugh! My 1st BAD experience with USPS😡😤 - suggestions please

akaburtonfan — Tue, 23 Jan 2018 21:05:34 GMT

@homedecor1 Don't waste your time calling the 1-800 number, they don't have any more information than you have when you check the tracking number.

I had a package from a mail order pharmacy get lost in a sorting facility, maybe someone took it, who knows. I was told that trying to find it would be like finding a needle in a haystack. They did nothing to find it.

Re: Ugh! My 1st BAD experience with USPS😡😤 - suggestions please

lovescats — Tue, 23 Jan 2018 21:10:24 GMT

that must be upsetting but there has been bad weather across the US and ten days really isn't that long

was there a reason why your kids left this stuff? Maybe they wanted you to return it and get your money back?

Re: Ugh! My 1st BAD experience with USPS😡😤 - suggestions please

Natasha218 — Tue, 23 Jan 2018 21:19:52 GMT

There isn't much you can do except wait and vent. 10 days is an incredibly long time, it's ridiculously long. I've never had to file a Usps claim but if that 800 number is a guide, filing a claim will be terrible and time consuming experience. They NEVER answer that number. I mail packages to friends and family fairly often, I use either Fedex or Ups. They deliver quicker and both the recipient and I can track the packages.

Re: Ugh! My 1st BAD experience with USPS😡😤 - suggestions please

SandPiper — Tue, 23 Jan 2018 21:31:06 GMT

A couple years ago a pkg my husband mailed was lost. Tracking showed it in the same facility for a month. He filed a claim online. He just had to create an account. After he filed the claim, the pkg was delivered 3 weeks later. We have no idea what happened.

Re: Ugh! My 1st BAD experience with USPS😡😤 - suggestions please

LoveMyBaby — Tue, 23 Jan 2018 21:37:56 GMT

@homedecor1

That s%#!!! I've had a few upsetting and dissapointing transactions with USPS. The latest has been when checking tracking, it shows 'delivered' and it was NOT delivered. Luckily and thankfully it finally showed up. I agree with the others, don't waste your time with the 800 #. If you do go to your local post office, get the post masters name, supervisor, etc. Don't give up hope, it could still show up! It only been a few weeks since all the gift returns are being processed too. I'm sure there are a TON of packages in the system of returns going all over the U.S. Good luck, keep us posted.

Re: Ugh! My 1st BAD experience with USPS😡😤 - suggestions please

Meowshmarrow — Tue, 23 Jan 2018 21:42:13 GMT

@2blonde

Forever stamps are 50 cent now.

Re: Ugh! My 1st BAD experience with USPS😡😤 - suggestions please

homedecor1 — Tue, 23 Jan 2018 21:56:31 GMT

@lovescats

@lovescats wrote:
that must be upsetting but there has been bad weather across the US and ten days really isn't that long

was there a reason why your kids left this stuff? Maybe they wanted you to return it and get your money back?

Yes, they did carry on luggage they were only here a few days before they left to go to Miami.

Why would you think they wanted me to return & get my money back???🙄🙄🙄🙄

We went shopping together for the items & I've done this for many years (shopping w them & shipping once they get home). They try everything on especially the golf items (bought at our pro shop).

This is the 1st time in 10 years of mailing anything I've had any problems -- and it's just annoying!!!!

Re: Ugh! My 1st BAD experience with USPS😡😤 - suggestions please

Spurt — Tue, 23 Jan 2018 21:59:48 GMT

@homedecor1

My Post Office horror story was posted in another thread. Even if you get a local number it will ring and ring and ring and no answer.....The best thing to do is to send them an email from their website ..... it will take a few days but someone will contact you. GOOD LUCK!

Re: Ugh! My 1st BAD experience with USPS😡😤 - suggestions please

homedecor1 — Tue, 23 Jan 2018 22:00:17 GMT

YUP....for those who said calling the USPS 800# were right🙃🙃🙃😤😤😤

I tried & tried....just recording.

(now I wish I had listened to my inner voice & just paid more to go UPS!!!)

I will hope the box shows up!!! Thanks everyone!!!

Re: Ugh! My 1st BAD experience with USPS😡😤 - suggestions please

homedecor1 — Tue, 23 Jan 2018 22:02:25 GMT

@Spurt

how would I send email? I am thinking I paid for shipping "priority" if I do need to make the lost claim do they refund my shipping costs too?

Re: Ugh! My 1st BAD experience with USPS😡😤 - suggestions please

esmerelda — Tue, 23 Jan 2018 22:12:39 GMT

@homedecor1First time in 10 years? Chill. Out. Give it a few more days. Re: filing a claim...it's a form. No big deal.

Next time, get your kids to take their stuff or have them mail it. It sounds like they're adults, so why not?

Re: Ugh! My 1st BAD experience with USPS😡😤 - suggestions please

Spurt — Tue, 23 Jan 2018 22:14:57 GMT

@homedecor1 wrote:
@Spurt

how would I send email? I am thinking I paid for shipping "priority" if I do need to make the lost claim do they refund my shipping costs too?

@homedecor1

Not sure if they will refund what you paid for shipping priority...but they should!!!.....

Email them from this link:

https://www.usps.com/help/contact-us.htm?

Mine was a complaint about their "SCHEDULE A PICKUP" service....the first time the postman claimed it wasnt at the front door....I placed it at my front door at 6AM and it was waiting for me when I got home from work at 6 PM...He was a LIAR!!! I scheduled 3 more times no one picked up....I sent an email and someone from the post office called on a sunday morning...she agreed that shouldnt happen....I scheduled a FOURTH pickup and they FINALLY did pick it up.........

Here's a link to file a claim online......

https://www.usps.com/help/claims.htm

Re: Ugh! My 1st BAD experience with USPS😡😤 - suggestions please

Spurt — Tue, 23 Jan 2018 22:19:14 GMT

@esmerelda wrote:
@homedecor1First time in 10 years? Chill. Out. Give it a few more days. Re: filing a claim...it's a form. No big deal.

Next time, get your kids to take their stuff or have them mail it. It sounds like they're adults, so why not?

@esmerelda

Its not just a form, they want receipts and proof of value for each item........read response #16.........

Re: Ugh! My 1st BAD experience with USPS😡😤 - suggestions please

esmerelda — Tue, 23 Jan 2018 22:29:19 GMT

@Spurt Oh yeah. That should be no trouble for the OP as it sounds like she bought the items. And if not...oh well. She did nothing wrong.

In the end, it's a form...with supporting documentation.

Re: Ugh! My 1st BAD experience with USPS😡😤 - suggestions please

millieshops — Tue, 23 Jan 2018 22:45:31 GMT

@2blondeFirst class letters went up one cent. I was in a local PO to mail my response to a child's class project - cost neartly $6.00 to mail by the time I bought a padded envelope and added postage - and when I got it originally, the family hadn't put adequate postage on it so that was another $2. And I sertiously doubt the kids even like the project or understand much about all the responses they get!

I didn't ask about anything else - and I didn't rush to buy new stamps because I have plenty of the Forevers already in the house and when I get too many, I'm sac to say I become careless about them.

Re: Ugh! My 1st BAD experience with USPS😡😤 - suggestions please

juperier — Tue, 23 Jan 2018 22:57:20 GMT

First, I'm pretty sure it would have been cheaper for you to ship using a flat rate priority box (even if you needed to use two of them).\

Second, I get LOTS of small packages. It's not at all unusual for one to take what I refer to as "the scenic route" every once in a while. And there are some distribution centers where packages seem to just disappear for a couple of days. But I've always received the packages, typically within 5 days or so of when I should have.

The only package I never technically received is one that showed "delivered." Postmaster and I had several great phone conversations. What we could piece together was that package got "delivered" back to post office by the driver (drop off could have been missed, could have been put on truck for wrong route, who knows). Instead of being placed in the area to be delivered the next day, it got put in the "dead mail" box. which sent it to the "dead mail" room where it got mixed in with hundreds of other pieces that couldn't get delivered. As someone else mentioned, no where near enough staff to keep up with contents of that room. I gave it several additional days before allowing order to be re-shipped. Eventually (maybe 2-3 months later?) the tracking number resurfaced on my "Informed Delivery" page as it made it's way back to the vendor.

Any way, bottom line is that it will likely show up, if it hasn't already.

Re: Ugh! My 1st BAD experience with USPS😡😤 - suggestions please

kitcat51 — Tue, 23 Jan 2018 23:01:37 GMT

I've always had luck when calling the 800 number & got help with needed info on packages transfered from Fed EX & UPS. The weather has been an issue so give it a little more time. Filing a claim isn't bad but you do need your paperwork. Hope your package turns up soon.