topic Re: Customer Service difference. in Community Chat

Customer Service difference.

Imaoldhippie — Tue, 23 Jan 2018 12:43:44 GMT

Saturday I ordered a pair of shoes from the Q. They are still in process.

Sunday I ordered a coffee pot from Amazon and its being delivered today.

Just a slight difference in customer service. I really dont need the shoes now as they are sandals, and I am not complaining, just thought I would share the difference in shipping and taking care of your customers.

Re: Customer Service difference.

kaydee50 — Tue, 23 Jan 2018 12:51:07 GMT

Amazon is amazing. We too have ordered items and the next day they're here. I don't know how they do it and why it takes QVC days "in process." Macy's is also a very quick shipper and I've gotten stuff within a few days of ordering. Maybe the Q needs to hire more warehouse staff and fewer "hosts."

Re: Customer Service difference.

sann — Tue, 23 Jan 2018 13:08:41 GMT

I placed an order on January 18th still waiting for it to ship. Recently ordered a paper shredder from the Q, took eight days before it shipped. QVC needs to address these problems because it seems they are getting worse. Think maybe they are spending to much time trying to see how many channels they can add.

Re: Customer Service difference.

2blonde — Tue, 23 Jan 2018 15:24:15 GMT

They still haven't figured out there is competition out there, but their bottom line will start to show it soon if they don't get with the times. Personally, I order nearly everything online these days, and not much of it is from the Q.

Re: Customer Service difference.

millieshops — Tue, 23 Jan 2018 15:51:46 GMT

@ImaoldhippieAs long as I don't have to pay Amazon upfront for delivery, I'll wait.

Amazon depends upon its Prime payers to fund their delivery, and they especially like buyers like me who order only occasionally so our dollars support those who buy often. In fact, they just raised their one-month fee to discourage occasional use of their company.

PS - my last Q order arrived 4 days from order - and my last return took 10 days from mailing to seeing my dollars back in my charge account. Both pleased me.

Re: Customer Service difference.

summerwind — Tue, 23 Jan 2018 15:51:50 GMT

@Imaoldhippie, not to be disagreeable, I agree Amazon is usually very fast! But recently I ordered a modem on a Thursday night, it shipped Friday night... the following week!! I didn't need it immediately, so wasn't bothered, but thought it was odd. And it came from Amazon, not another seller.

Re: Customer Service difference.

ChiliPepper — Wed, 24 Jan 2018 19:07:30 GMT

I ordered a candle from the Q on 1/10/18.

It still says "Arrival Scan Horsham PA 1/12/18".

Today is the 23rd.

Re: Customer Service difference.

MarkeieMark — Tue, 23 Jan 2018 16:00:35 GMT

Amazon is second to none. On the average the Q has been taking three to four days to ship. I don't need anything right now either, but... I guess that's good because I can't imagine it changing anyhow, and I am complaining a little bit.

Re: Customer Service difference.

ID2 — Tue, 23 Jan 2018 16:20:52 GMT

I stopped buying from the Q because of their slow shipping. There is so much competition out there now I really can't understand anyone still buying from them! You pay full price, have to pay for shipping, you have to pay if you return and they keep your item in processing for days and days. Its a lose lose situation.

Re: Customer Service difference.

123SuzyQ123 — Tue, 23 Jan 2018 16:41:02 GMT

Last Thurs. I ordered a new printer from Amazon at noon. It was delivered yesterday morning at 9:00 AM. Not even 2 full business days later. And it came from New Jersey ---- I live in Arizona! Probably a 1700 to 1800 mile trip in less than 2 business days (delivered by Fed Ex).

I do however have a beef with Fed Ex. The box reeks of cigarette smoke! I sat it back out on my porch so it could "air out" as my Mom used to say!! And I should not completely blame the smell on Fed Ex, it could have gotten the smell from the place it was shipped from, because Amazon did farm it out to a third party place!!

Re: Customer Service difference.

chlema — Tue, 23 Jan 2018 17:01:16 GMT

Last Friday I ordered a pair of lamps from Wayfair. Free shipping and was promised delivery the following Tuesday. Imagine my surprise when they were delivered on Saturday, the very next day!

Re: Customer Service difference.

geezerette — Tue, 23 Jan 2018 19:26:44 GMT

I only use Amazon occasionally and do not have Prime. My orders usually take as long as QVC’s to arrive. Unless they come directly from the vendor, then I can get them sooner.

Re: Customer Service difference.

ChiliPepper — Wed, 24 Jan 2018 19:11:34 GMT

@ChiliPepper wrote:
I ordered a candle from the Q on 1/10/18.

It still says "Arrival Scan Horsham PA 1/12/18".

Today is the 23rd.

Today is the 24th & STILL waiting. QVC is in PA, I am in NY (though I realize some items are shipped from other warehouses).

I just e-mailed CS, I'm done waiting. 2 weeks is enough.

Re: Customer Service difference.

Mominohio — Thu, 25 Jan 2018 17:06:35 GMT

Here is what I'd like to see (and yes I know it is probably way too much to ask).

I like the presentations that Q provides. I get to see the product in action, get a person explaining the benefits, the details the functions, and see it in as close to "in person" as one can get. Combine that with the fast and free shipping that most orders from Amazon get and you have a winner.

I don't like to buy many things from other online retailers because you get a couple of lousy pictures, a description that may or may not be right, and no real sense of all the features of the item. If it is a product I already am familiar with, that is OK, but if not, I feel like I'm taking a big chance, hoping it is what I need.

Now tell me, in this day and age, a business can't combine the two.....great, in depth presentations, fast and free shipping and great customer service for returns.

In my opinion, no major retailer combines it all, and when someone finally does, they will rock.

Re: Customer Service difference.

moon_gazer — Thu, 25 Jan 2018 17:20:19 GMT

I think if they are goiing to be so slow in shipping the item out, they should also give you more time to cancel if you change your mind before the item actually says "shipped". I ordered an item last night and 20 minutes later changed my mind and tried to cancel it. It said " in the process of shipping and cannot be cancelled".

Re: Customer Service difference.

summerwind — Thu, 25 Jan 2018 17:23:20 GMT

@Mominohio AND keep the customer reviews.

Re: Customer Service difference.

DJs mom — Thu, 25 Jan 2018 17:52:18 GMT

wrote:
@ChiliPepper wrote:
I ordered a candle from the Q on 1/10/18.

It still says "Arrival Scan Horsham PA 1/12/18".

Today is the 23rd.

Today is the 24th & STILL waiting. QVC is in PA, I am in NY (though I realize some items are shipped from other warehouses).

I just e-mailed CS, I'm done waiting. 2 weeks is enough.

@ChiliPepper, I think your item may be lost. Did this ship UPS? If so have you contacted them? I had an order stuck in Horsham since last Friday. I am in Philly so usually when an item gets to Horsham it is delivered to me the same day or the next day. I called UPS yesterday and was told the item is lost. If I were you I would call QVC and have them send you another candle.

Re: Customer Service difference.

Katcat1 — Thu, 25 Jan 2018 19:12:54 GMT

@Imaoldhippie Well, I am complaining about how long it takes to ship your goods. However, QVC is actually excellent about refunds (fast service). I waited over 3 weeks for returning an item to Nordstrom that I almost forgot I returned it but I did have a receipt.

Re: Customer Service difference.

blackhole99 — Thu, 25 Jan 2018 19:39:30 GMT

We pay for these 24 hours of QVC programming, we also pay when they ship and we return something. It's hard for me to believe the Q is not making money hand over fist. I am trying to buy locally if indeed I do need something. It should not be that aggravating to shop with the Q.

Re: Customer Service difference.

ChiliPepper — Thu, 25 Jan 2018 21:49:25 GMT

@DJs mom wrote:
@ChiliPepper, I think your item may be lost. Did this ship UPS? If so have you contacted them? I had an order stuck in Horsham since last Friday. I am in Philly so usually when an item gets to Horsham it is delivered to me the same day or the next day. I called UPS yesterday and was told the item is lost. If I were you I would call QVC and have them send you another candle.

@DJs mom

It says "Delivery: UPS - delivery by US Mail" 1/12/18.

Yep, you're probably right - lost.

Bummer, there aren't any more.