topic Re: Macy's Customer Service in Community Chat

Macy's Customer Service

elated — Tue, 23 Jan 2018 05:46:05 GMT

They have the best customer service. I ordered a George Foreman Grill and when it was delivered three days later it was cracked. I called CS and they immediately sent me another one two shipping days later. It was sent out premium delivery. I had until 2/14 to return the cracked grill. I returned it the next day to the store. They gave me a $10 credit to be used by 2/17. This is why I continually shop with them. They go above and beyond for their customers.

Re: Macy's Customer Service

Carmie — Tue, 23 Jan 2018 06:26:44 GMT

I ordered a large heavy set of dishes from them. They sent the wrong ones. I called them and they sent the correct ones out right away and told me to send the wrong ones back or just take them to my local store.

I had planned on getting my DH to help me take them to the store, but it didn’t happen. The box was big and heavy and difficult to just pick up and carry. They never even contacted me about it. When I finally discovered that I still had them a few weeks later, I just printed a label from their site returned them via UPS free of charge.

They sent me a conformation e-mail when they received them. I couldn’t believe they trusted anyone like that. The dishes weren’t cheap.

So, yes I agree that their CS is excellent.

Re: Macy's Customer Service

qvcaddition — Tue, 23 Jan 2018 07:51:09 GMT

I had nothing but trouble with them.

Re: Macy's Customer Service

LORRAINE — Tue, 23 Jan 2018 08:17:53 GMT

How nice of you to compliment Macy's. I currently work for them in Arizona, we take pride in giving customers the best shopping experience when they walk through the doors. Thank you so much 😊

Re: Macy's Customer Service

CLEM — Tue, 23 Jan 2018 11:38:47 GMT

@elated I agree with you about their customer service. They are really wonderful. Unfortunately I can not say the same for the way they ship things.

I ordered a Cuisinart pressure cooker which arrived pretty fast. However it was just put in a huge and fairly flimsy box without any extra padding. It arrived in pieces. When I called, they were very apologetic and immediately shipped out another one which arrived in a somewhat smaller box, but the packaging wasn't much better.

I returned both of them, but didn't want another one.

I have since learned that they don't seem to have a real shipping department, but that they just take whatever from a shelve in a store and the sales staff just packs it for shipping. Have heard many complaints re broken items which were incorrectly packed.

I am still trying to get a pressure cooker.

P.S.: I love going to their store here in Center City Philadelphia especially around noon time when they play that magnificent organ. All the different organists from around town take turns playing it. The organ was kept from when the store was John Wanamakers.

Re: Macy's Customer Service

tarsmom — Tue, 23 Jan 2018 12:17:28 GMT

Glad you posted this! I am 62 and still working - I need jeans because we have 'jean day' at the office a lot. I found a cute pair of jeans at Macys on my lunch hour. When I went to pay, they were $69.50. I don't hardly pay that for a coat LOL. But they were great jeans.....the saleslady asked me if I wanted to use my Macys charge. I really don't like to use it, but she offered 25% off. I would save $17. Then she said if you want, you can pay it off right now, too. That was what I needed to hear! I didn't want to deal with a hassle of getting a bill, paying it, etc. She didn't have to mention it as she knew I was going to buy the jeans anyway. I love Macys!

Re: Macy's Customer Service

I am still oxox — Tue, 23 Jan 2018 12:39:29 GMT

Macy's was the first store I was allowed to shop alone in when I was a teen. Unfortunately their store in White Plains, NY , is pretty awful, so I do most of my shopping on-line

Re: Macy's Customer Service

kaydee50 — Tue, 23 Jan 2018 12:57:52 GMT

I LOVE Macy's. Have bought a lot of furniture from them--bedroom sets, sofa/loveseat, leather chair--and their customer service is first rate. Had a problem with the bed we had ordered, called them, they came and picked it up, no questions, ,no hassle. Five star service!!

Re: Macy's Customer Service

Another new name Sue — Tue, 23 Jan 2018 14:10:31 GMT

I like Macy’s too. Bought quite a bit from them over the holidays, online. Have never had to deal with CS but occasionally do go to the store for returns which is trouble free. Clerks are usually not particularly friendly but do their job. They don’t know much about the merchandise like in the “old days.”

I don’t care much for the shoe department. You have to WAIT for a clerk to bring you your size, sometimes I need two or three sizes to try on and then don’t like the shoe anyway. Too much time and effort for me and the clerk. Sometimes I might like to try on two different shoes which might involve bringing out six boxes. And I still might walk away not buying anything. It’s not a comfortable feeling.

Re: Macy's Customer Service

laraffinee — Tue, 23 Jan 2018 20:47:31 GMT

I LOVE Macy's! I ordered some tea pots as Christmas gifts and they arrived broken. They quickly sent a replacement and I offered to send a photo of the broken tea pots, but they took my word on it and sent it 2 day air in time for gift giving.

I buy a lot from them and most orders are problem free and returns are easy, but if there are any problems, they fix it right away and thoroughly.

I buy most of my clothes there and a lot of household items and beauty products.

Macy's and Nordstrom are my two favorite department stores, with Macy's having better prices on most things than Nordstrom, but Nordstrom has some really elegant stuff.

Re: Macy's Customer Service

shoekitty — Thu, 25 Jan 2018 00:40:13 GMT

I order a lot of clothing from them for my mom Christmas time. Good grief, their prices are so low!! Plus I get mrrebates. They are so quick with returns, and crediting back my acct. I have had to deal with CS a couple times in the last month, as our printer died, and I needed them to send label out to me. The answer the phone almost right away. Got my attention and kudos there!!!

Re: Macy's Customer Service

handygal2 — Thu, 25 Jan 2018 01:55:28 GMT

wrote:
@elated I agree with you about their customer service. They are really wonderful. Unfortunately I can not say the same for the way they ship things.

I ordered a Cuisinart pressure cooker which arrived pretty fast. However it was just put in a huge and fairly flimsy box without any extra padding. It arrived in pieces. When I called, they were very apologetic and immediately shipped out another one which arrived in a somewhat smaller box, but the packaging wasn't much better.
I returned both of them, but didn't want another one.

I have since learned that they don't seem to have a real shipping department, but that they just take whatever from a shelve in a store and the sales staff just packs it for shipping. Have heard many complaints re broken items which were incorrectly packed.

I am still trying to get a pressure cooker.

P.S.: I love going to their store here in Center City Philadelphia especially around noon time when they play that magnificent organ. All the different organists from around town take turns playing it. The organ was kept from when the store was John Wanamakers.

@CLEM: When l visited Center City for a short vacation several years ago, l was impressed with the organ music. I had never seen anything like that before in a department store. It added a touch of class to the shopping experience! I'm glad to hear that they still have it.

Re: Macy's Customer Service

webbgarner1 — Thu, 25 Jan 2018 02:04:45 GMT

@elated I love Macys. I actually have much more success wit their clothing than at the Q and the few times i do need to return or exchange it is simple . I can actually return directly to the store, no shipping cost. .I usually order from the website when their is no shipping specials. I really like their clothing and shoes.

Re: Macy's Customer Service

VaBelle35 — Thu, 25 Jan 2018 02:08:15 GMT

Macy's staff always go the extra mile, IMO. I see them working with customers and giving them suggestions (like buy a candy bar or bottle of water) so they can get to the minimum needed for a coupon.

Yes, I have to wait longer, but I do like that they try to do the best for the customer and help them save as much money as they can.

Re: Macy's Customer Service

shoekitty — Thu, 25 Jan 2018 03:06:54 GMT

@handygal2

Handygal, yes the packaging is to ne desired. Smalled things like shoes, clothes seem to be packaged good enough. It is the more fragile,expensive stuff they have a playdate with. One time they had to replace my order of fiestaware 6 times until I was finally forced to make the long trip into the store!!! I could not believe they take a fice piece set of china, and throw it into a box. No peanuts, foam, bubblewrap nothing. Just china in a box. I would call, they would send another set,.. This went on for 6 sets!! They spent so much money on replace,ents and overnight and 2 day shipping!!!!

Re: Macy's Customer Service

Katcat1 — Thu, 25 Jan 2018 03:11:55 GMT

It's always good to hear a CS good story. I am always impressed with Nordstrom's CS.

Re: Macy's Customer Service

wagirl — Thu, 25 Jan 2018 14:57:34 GMT

I shop online and in their store all the time and have had nothing but good customer service. Hope the company stays healthy!!!

Re: Macy's Customer Service

CLEM — Thu, 25 Jan 2018 15:56:54 GMT

@handygal2 I am glad you got to experience that wonderful Wanamaker organ. You should come at Christmas time when they put on a light show to the organ music every hour.

After Wanamaker's closed the building stood vacant for a few years, but the first occupant (it wasn't Macy) wanted to rip it out. But we Philadelphians didn't allow that.

Re: Macy's Customer Service

FrostyBabe1 — Thu, 25 Jan 2018 16:53:13 GMT

I rarely go in to my local Macy's store in Michigan. The sales associates are rude, snotty, and not willing to help with anything. The store is a jumbled mess and I can never find anything that I want. I stopped in the flagship store at Herald Square in New York last fall, and my goodness, what a difference! They were having a huge sale, the store was packed, but the associates still couldn't do enough to help me. I found a jacket that I liked, but really needed it in a petite. Rather than me having to go to another floor to that section, they had it brought to me. I mentioned that I was visiting town for the weekend and they offered to have everything shipped to me, at no charge, so that I wouldn't have to hassle with finding room for it in my luggage. The difference was amazing.

Re: Macy's Customer Service

Bridgegal — Thu, 25 Jan 2018 18:16:50 GMT

I agree. Macy's is my first choice when I'm looking for just about anything. Our store is always neat and clean and the staff is helpful and friendly. They could use more of them but I understand that retail is tough and they have to be lean. And their prices are fantastic.

I ordered 3 sweaters online and they came yesterday. Not one of them fit but I can take them back to the store for a return and know that it will be easy and efficient.

Everytime I hear about store closings I hold my breath. So far ours is still open.