topic Re: Question about an Amazon return? in Community Chat

Question about an Amazon return?

wonderfulworld — Thu, 04 Jan 2018 15:36:08 GMT

I have never returned anything to Amazon but I purchased a humidifier that quit working after 3 weeks. I printed a label that said I could return it up until Feb.1. The problem is that I do not have the original box but I do have the booklet and all the parts.

Can I just box up what I have and send it back with their label?

Many thanks for your replies.

Re: Question about an Amazon return?

TX-starlight — Thu, 04 Jan 2018 15:41:27 GMT

I would call their CS. Amazon has always been great on returns. They might also possibly have "live chat" available to ask questions.

Re: Question about an Amazon return?

KentuckyWoman — Thu, 04 Jan 2018 15:43:36 GMT

I have returned items to Amazon without any issues but I have usually had the original packaging. Since you have the authorization to return, box it up securely and send it back using the label you printed. You could also contact Amazon and/or the seller and tell them you are returning but do not have the original box. It stopped working and that is their problem. Hope this helps.

Re: Question about an Amazon return?

Ladylaughsalot — Thu, 04 Jan 2018 15:44:24 GMT

As long as you have all the parts, and you pack it well, there will be no problem. I have returned an item without the original box.

Re: Question about an Amazon return?

granddi — Thu, 04 Jan 2018 16:07:20 GMT

Sometimes there is a box to indicate the condition of the merchandise.

Re: Question about an Amazon return?

threecees — Thu, 04 Jan 2018 16:19:21 GMT

Two days ago I received a c.d. for my daughter and an owl bangle bracelet for myself from Amazon.

Both items were shipped in a small packing envelope and arrived broken. The c.d. had 2 cracks in the case and the owl was off the bracelet.

I went to my order online and clicked on the 2 items that I would be returning and in the box I clicked on arrived broken/damaged. Then printed out the return labels and sent back yesterday.

Both items should have been sent from Amazon in a small box and I wrote that on the paper that went back to them. How dumb can they be to send a music c.d. in an envelope?

Re: Question about an Amazon return?

chrystaltree — Thu, 04 Jan 2018 16:42:01 GMT

You don't need the original box. Just put it in a box with all the paper work and return it with the Amazon label.

Re: Question about an Amazon return?

wonderfulworld — Thu, 04 Jan 2018 21:00:31 GMT

Thank you all for your replies. I will do just as you advised.

I ordered a scone mix from Stonewall Kitchen and it arrived in a padded mailer... the box completely crushed. Also a child's book sent in a mailer...2 pages had the corners bent, the cover included. Both from Amazon. The first year I have had a problem with them.

Qvc does a better job I think.

Re: Question about an Amazon return?

NickNack — Thu, 04 Jan 2018 23:27:36 GMT

@wonderfulworld wrote:
Thank you all for your replies. I will do just as you advised.

I ordered a scone mix from Stonewall Kitchen and it arrived in a padded mailer... the box completely crushed. Also a child's book sent in a mailer...2 pages had the corners bent, the cover included. Both from Amazon. The first year I have had a problem with them.
Qvc does a better job I think.

@wonderfulworld Did your packages ship from Amazon or a third party seller? I usually think Amazon does a great job with packaging. That sounds like an extremely frustrating situation with your orders though.

Re: Question about an Amazon return?

Eileen in Virginia — Fri, 05 Jan 2018 01:21:20 GMT

We’ve returned things to Amazon without the original packaging and have never had a problem. Do you have any Amazon (Smile) boxes from prior purchases that are big enough for the humidifier? A big QVC box? If so, put everything in it with plenty of crumpled paper. This will cushion your return and protect it from getting damaged in transit. If you don’t have a recycled box, you can buy a pretty big box at Target at a reasonable price.

Re: Question about an Amazon return?

skuggles — Fri, 05 Jan 2018 01:35:13 GMT

In situations like this, I use the call me now option (and they do literally call you immediately)found on the help>contact us page. You get someone overseas but they are very efficient and helpful.

Re: Question about an Amazon return?

TX-starlight — Fri, 05 Jan 2018 13:43:11 GMT

@threecees I think I've ordered 3 cd's over time, from Amazon. All 3 had cracked cases, but cd's were ok., but I don't think I'll ever order cd's again. Maybe we need to send a complaint about the pkging, in fact I am sure I did on 1 order.

Re: Question about an Amazon return?

faeriemoon — Fri, 05 Jan 2018 14:48:49 GMT

Amazon has the best returns policy/department. I especially love that as soon as your return is "in the sytem" (when you bring it to the PO or UPS), your money is refunded. I often have the email in my box before I even get home from shipping the return.

Are you listening, Q?

Re: Question about an Amazon return?

wonderfulworld — Sat, 06 Jan 2018 23:40:04 GMT

@Nicknack wrote:
@wonderfulworld wrote:
Thank you all for your replies. I will do just as you advised.

I ordered a scone mix from Stonewall Kitchen and it arrived in a padded mailer... the box completely crushed. Also a child's book sent in a mailer...2 pages had the corners bent, the cover included. Both from Amazon. The first year I have had a problem with them.
Qvc does a better job I think.
@wonderfulworld Did your packages ship from Amazon or a third party seller? I usually think Amazon does a great job with packaging. That sounds like an extremely frustrating situation with your orders though.

That is a good question...I am not sure who did the packaging but I think perhaps Stonewall Kitchen. The book came from Amazon, I looked because I still have the mailer.