topic Re: Cancellations- new rules? in Community Chat

Cancellations- new rules?

Serena Sue — Wed, 20 Dec 2017 02:57:02 GMT

I placed an order 4 hours ago & can't cancel it. I thought we had at least till midnight, sometimes even longer & many times times could edit the size or color. Has the rule changed on this. Or am I thinking of HSN.

Re: Cancellations- new rules?

GCR18 — Wed, 20 Dec 2017 03:02:40 GMT

I think you are thinking of HSN, but the Q has been locking some orders pretty quick the last couple months. There hasn't been communication on the change. Some orders you can change, some you can't.

Re: Cancellations- new rules?

lucymo — Wed, 20 Dec 2017 03:03:37 GMT

@Serena Sue I have found that I can sometimes cancel an order up to two days after ordering, others can't be cancelled just a short time after placing the order. Most times even though you can't cancel it won't ship out for several days. I don't know of any changes.

You are correct that at HSN we can cancel until midnight or was last time I ordered from them. It may have changed as I haven't ordered in a while.

Re: Cancellations- new rules?

Kachina624 — Wed, 20 Dec 2017 03:05:41 GMT

QVC has never given a midnight cut off for canaceling. If its a vendor-shipped item, they can rarely be canceled, period. Right now they're trying to process orders fast so time to cancel has all but been eliminated.

Re: Cancellations- new rules?

Gram W — Wed, 20 Dec 2017 03:11:30 GMT

Possibly with the increased holiday orders they are trying to get the orders out ASAP to make sure they arrive on time. Most companies put on extra help at Thanksgiving to help process the holiday purchases. The delivery services also hire seasonal help and still arrive at my house at 9 PM instead of 2 or 3. They are all trying to get items to use before the 24th.

Re: Cancellations- new rules?

Serena Sue — Wed, 20 Dec 2017 03:15:02 GMT

Oh well, I guess you have to be absolutely positive when you order ,especially at this holiday season. I never saw an order processed so fast.

Re: Cancellations- new rules?

gulf coast girl — Wed, 20 Dec 2017 03:25:12 GMT

I ordered the lobster tails way back on Dec 13, as of right now it says "processing" so since it's taking them so long to actually ship this item I tried to cancel it. It tells me they are attempting to cancel this for me. Why would it sit in processing for so long? I don't want it now.

Re: Cancellations- new rules?

twinsister — Wed, 20 Dec 2017 03:28:09 GMT

I ordered croissants on Dec. 11th and received them on Dec. 14th, but my order still says "in process".

Re: Cancellations- new rules?

Tinkrbl44 — Wed, 20 Dec 2017 05:04:35 GMT

@Serena Sue wrote:
I placed an order 4 hours ago & can't cancel it. I thought we had at least till midnight, sometimes even longer & many times times could edit the size or color. Has the rule changed on this. Or am I thinking of HSN.

@Serena Sue

Wait ..... did you try to cancel online ... or did you actually speak to someone in Customer Service?

Re: Cancellations- new rules?

Nataliesgramma — Wed, 20 Dec 2017 10:36:32 GMT

I agree with @Kachina624....they are shipping stuff out fast right now.....

I bought some Laura Geller eye shadow for me and when I order her make-up it is in processing for almost a week.....I got the eye shadow in a couple of days...

Re: Cancellations- new rules?

Serena Sue — Wed, 20 Dec 2017 12:53:59 GMT

@Tinkrbl44 wrote:
@Serena Sue wrote:
I placed an order 4 hours ago & can't cancel it. I thought we had at least till midnight, sometimes even longer & many times times could edit the size or color. Has the rule changed on this. Or am I thinking of HSN.
@Serena Sue

Wait ..... did you try to cancel online ... or did you actually speak to someone in Customer Service?

I tried online, then called customer service, but didn't talk to a person. I guess I should have . Probably would have have been the same response, you can return it if not pleased.

Re: Cancellations- new rules?

deedledeedeedle — Wed, 20 Dec 2017 15:33:21 GMT

@Serena Sue wrote:
I placed an order 4 hours ago & can't cancel it. I thought we had at least till midnight, sometimes even longer & many times times could edit the size or color. Has the rule changed on this. Or am I thinking of HSN.

@Serena Sue,

Huh, let's see here: QVC has a vendor no cancellation protocol in place for the customer, but QVC oversells, promises to ship out an advance order on Dec 11th, but then sends out a cancellation snail mail letter yesterday, 10 days before Christmas gift giving (fancy Colorado dark & milk chocolate covered toffee in a beautiful tin, sorry can't remember name). Not cool, QVC , and extremely inconvenient.

Yup, that's why I took today off work, to tie up these loose ends . I ordered a ton of these "no-brainer" gifts. Yeah.

dee

Re: Cancellations- new rules?

Krissyo — Wed, 27 Dec 2017 17:27:53 GMT

I just called CS to be told the order for the shoes I ordered last night have gone to the vendor and cannot be cancelled. She did not ofter to waive shipping chages if I retuned the item so I askd her if she would note in my file(she was not happy). I have had them tell me that they would waive S&H since I tried to cancel. Usually it has been just a few hours. I asked her how to know if a item is coming from a vendor directly instead of QVC and she said I would have to call QVC and ask. I have noticed in the past few months this has been happening over and over. I am going to be REALLY sure before I place another order. Maybe they could assign all the people who used to to Q Magazine to answer calls about vendors orr the hosts could mention in their presentation.

Speaking of the Q Magazine how come only the first TWO WEEKS of January programming are available online. Why can't change be an improvement???

Re: Cancellations- new rules?

sunshine45 — Wed, 27 Dec 2017 19:16:14 GMT

@Krissyo wrote:
I just called CS to be told the order for the shoes I ordered last night have gone to the vendor and cannot be cancelled. She did not ofter to waive shipping chages if I retuned the item so I askd her if she would note in my file(she was not happy). I have had them tell me that they would waive S&H since I tried to cancel. Usually it has been just a few hours. I asked her how to know if a item is coming from a vendor directly instead of QVC and she said I would have to call QVC and ask. I have noticed in the past few months this has been happening over and over. I am going to be REALLY sure before I place another order. Maybe they could assign all the people who used to to Q Magazine to answer calls about vendors orr the hosts could mention in their presentation.

Speaking of the Q Magazine how come only the first TWO WEEKS of January programming are available online. Why can't change be an improvement???

@Krissyo

when i go directly to the program guide online, the shows are up through january 23rd.....approximately four weeks worth of shows are shown on the schedule.

Re: Cancellations- new rules?

Teenyk — Tue, 20 Mar 2018 22:07:17 GMT

It used to be a time if I ordered in the evening, I could cancel the next moring. Not now, here lately when I read reviews and decide to cancel, it comes back order already being process. Here lately it has been happening a lot. Please beware, they are shipping especially apparall really fast. Shipping and handling is too expensive. I have learned my lesson going forward. It is hitting me too much in the pocket. Viv from TN.

Re: Cancellations- new rules?

Spurt — Tue, 20 Mar 2018 22:46:48 GMT

@Teenyk

You resurrected and bumped and old thread. Start a new conversation instead of adding to a conversation that occurred during the Christmas season....

QVC COMMUNITY STANDARDS:
Please do not:

bump messages;

http://www.qvc.com/content/information/qvc-community-standards.html?viewType=gallery&pageSize=96