topic Re: Cheryls cookie delivery in Community Chat

Cheryls cookie delivery

mardy — Mon, 18 Dec 2017 18:12:19 GMT

I have been waiting for delivery since 12/11. I checked and double checked tracking number but of course was only showed billing info received. I finally tracked UPS number that took me to USPS number and they are awaiting the package. SO my cookies have not actually been shipped at all. And here it is a week before Christmas. Called CS for a full refund. So buyer beware...cookies might be good IF you receive them. Good luck

Re: Cheryls cookie delivery

MalteseMomma — Mon, 18 Dec 2017 18:27:17 GMT

Same thing is happening with my "ACVANCED ORDER" I now have to wait to see if they ever arrive before I am refunded says ,CS

Actually ,I really do not like Cheryls Cookies and I don't know why I ordered them ,I usually pass them up ,but I just thought I'd give them another try!!!!

Boy was I ever wrong!!!!!

(To be fair,I have seen a few Cheryls complaints here,maybe they are having a problem)

Re: Cheryls cookie delivery

Group 5 minus 1 — Mon, 18 Dec 2017 18:59:29 GMT

I am sure I am seen those cookies at Walmart.

Re: Cheryls cookie delivery

CANDLEQUEEN — Mon, 18 Dec 2017 19:02:27 GMT

I ordered on the 14th, so my order isn't here yet either.Hopefully within the next couple of days I will have them,.

Re: Cheryls cookie delivery

goldensrbest — Mon, 18 Dec 2017 19:04:49 GMT

Go to a real bakery and get good cookies , hers is no better than that same type you can buy at other places.

Re: Cheryls cookie delivery

fthunt — Mon, 18 Dec 2017 19:12:33 GMT

I second that - go to a local bakery or grocery store where they are fresh daily out of oven .....rather than a 'factory" some where - conditions you don't know..and then boxed, labeled and shipped hundreds of miles. A cookie isn't a rare commodity.

Re: Cheryls cookie delivery

2blonde — Mon, 18 Dec 2017 19:56:03 GMT

Consider yourself lucky if they don't arrive and you get a refund. I ordered them once, and they were very dry and overly sweet, and not very large when you consider they are usually about $1.00 per cookie. I live in the same state where the factory is located, so that wasn't the issue. I get better cookies at my local family owned grocery store for about half the price.

Re: Cheryls cookie delivery

SusieQ_2 — Mon, 18 Dec 2017 20:19:11 GMT

"I finally tracked UPS number that took me to USPS number and they are awaiting the package. SO my cookies have not actually been shipped at all." @mardy

If you have tracking for both UPS and USPS then your order was shipped.

What happens very often with my packages is that they are shipped UPS, then once they arrive locally they are handed over to USPS and my order arrives within a day or two. If your order hadn't been shipped how could UPS have transferred them to USPS?

Re: Cheryls cookie delivery

CamdenCat — Mon, 18 Dec 2017 22:44:41 GMT

I am having trouble too with getting my orders from Cheryl's. A QVC email said that they were shipped 12/11. Nope, not true. Two still show info sent, but nothing else, and the third order was finally shipped yesterday(12/17) from Ohio. Cheryl's had replied to an email I sent that they were 2-3 days behind in getting orders out of their warehouse; seems a week behind might be more accurate. These are gifts I split up and give out to different people here(man who plows my driveway, kids at Dunkin Donuts and McD, and relatives, etc. Does not look like they will be getting them. I was so upset and disgusted, that I cancelled all the remaining shipments on the auto deliveries. Like another poster said, I can find other cookies or goodies and will certainly save a lot of money. I do not like the frosted ones; too sweet, and you don't get many oatmeal raisin ones.

Re: Cheryls cookie delivery

NickNack — Mon, 18 Dec 2017 22:48:18 GMT

@ncascade wrote:
I am sure I am seen those cookies at Walmart.

@Group 5 minus 1 The ones at Walmart aren't Cheryl's cookies, but they're similar. They're called Lofthouse cookies I believe.

Re: Cheryls cookie delivery

SuesCat — Mon, 18 Dec 2017 23:03:50 GMT

My dear Aunt/Godmother is a Memory Care resident in an assisted living facility out of State. I always send the staff a holiday box of Cheryl's in appreciation. They are so hard-working and caring.

I like that the cookies are substantial enough for a quick tea, coffee, or soda break whenever these staff members have the chance for one... And that the cookies are individually wrapped so you can grab one and tuck it in your apron or pocket for later.

'Slipped my mind this year so i didn't place my order until this past Friday (12/15). 'Still in process today (12/18). Fingers crossed that they'll receive them by the New Year!

Good Luck to All Who Ordered & Blessings in the New Year!

~ sue

Re: Cheryls cookie delivery

Stray — Mon, 18 Dec 2017 23:06:10 GMT

@mardy wrote:
I have been waiting for delivery since 12/11. I checked and double checked tracking number but of course was only showed billing info received. I finally tracked UPS number that took me to USPS number and they are awaiting the package. SO my cookies have not actually been shipped at all. And here it is a week before Christmas. Called CS for a full refund. So buyer beware...cookies might be good IF you receive them. Good luck

@mardy- same thing for me. I ordered two boxes and one came. I asked customer service what gives and was told they were lost. I kinda feel they didn't have enough inventory. I had no tracking info either

Re: Cheryls cookie delivery

smb3 — Mon, 18 Dec 2017 23:54:11 GMT

I received an order of Cheryl's cookies as a gift from a neighbor. If I were ordering, I would only get the buttercream iced cookies, they were the best ones in the package. The chocolate chip weren't too good, I've had better homemade ones, and there was several packaged cookies which I wouldn't choose. The little candy pretzel bites were very good.

Re: Cheryls cookie delivery

Chatyone 2 — Sun, 30 Dec 2018 03:17:46 GMT

I placed two orders for Cheryls cookies.. and got both on time.. then yesterday I received another shipment of them.. I didnt order them so I contacted Customer service and they said keep them .. I got an email from them today saying that I would not be charged since these were a replacement for an order I did not get.. I dont know what happened but I never called and said I needed a replacement.. I have Cheryls cookies all over the place right now.. they must have gotten a report that someone didnt get theres and somehow got my account mixed up with whoever.. but anyway .. I have alot of cookes

Re: Cheryls cookie delivery

sunshine45 — Sun, 30 Dec 2018 03:37:32 GMT

@Chatyone 2 wrote:
I placed two orders for Cheryls cookies.. and got both on time.. then yesterday I received another shipment of them.. I didnt order them so I contacted Customer service and they said keep them .. I got an email from them today saying that I would not be charged since these were a replacement for an order I did not get.. I dont know what happened but I never called and said I needed a replacement.. I have Cheryls cookies all over the place right now.. they must have gotten a report that someone didnt get theres and somehow got my account mixed up with whoever.. but anyway .. I have alot of cookes

@Chatyone 2

put them in the freezer so you can enjoy them well past the christmas holidays.

Re: Cheryls cookie delivery

RedTop — Sun, 30 Dec 2018 16:52:17 GMT

I had cookies delivered to my nephew; ordered them on Sunday, and they were delivered to him on Saturday.

Re: Cheryls cookie delivery

Cakers3 — Sun, 30 Dec 2018 17:03:21 GMT

@Chatyone 2 wrote:
I placed two orders for Cheryls cookies.. and got both on time.. then yesterday I received another shipment of them.. I didnt order them so I contacted Customer service and they said keep them .. I got an email from them today saying that I would not be charged since these were a replacement for an order I did not get.. I dont know what happened but I never called and said I needed a replacement.. I have Cheryls cookies all over the place right now.. they must have gotten a report that someone didnt get theres and somehow got my account mixed up with whoever.. but anyway .. I have alot of cookes

@Chatyone 2 Maybe they belong to the OP. LOL