topic Re: be careful with the cancel button in Community Chat

be careful with the cancel button

cherry — Thu, 14 Dec 2017 16:26:57 GMT

I canceled 2 orders the other day. There was nothing to indicate that the cancellation didn't go through

They are being shipped to me anyway. It's not a big deal, because nothing was that expensive

I just thought I'd give you a heads up ,so you can make sure if you cancel, it won't be shipped

Re: be careful with the cancel button

Lipstickdiva — Thu, 14 Dec 2017 16:30:01 GMT

There have been several complaints recently about this happening along with complaints that orders can't be cancelled even a few hours after they are placed. There has been speculation by some that there is a new cancellation policy in effect.

I was on the QVC FB page and noticed a question by someone about a new cancellation policy and someone answered that QVC doesn't have any cancellation policy in writing.

Re: be careful with the cancel button

author — Thu, 14 Dec 2017 16:38:20 GMT

All of this has resulted in my not ordering much anymore, especially spur-of-the-moment things, or high pressure "it's selling out!!" prompts.

I mistakenly ordered something yesterday and an hour later could not cancel it, so will have to embrace the shipping charge and return it. Not good. Not good customer service at all.

I would think they would prefer their merchandise to be pristine and not "returned" rather than not allowing us to cancel anymore. It used to be in process for 4 days and I could cancel any time during that period.

Definitely I will think long and hard about hitting "submit order" in the future.

Re: be careful with the cancel button

cherry — Thu, 14 Dec 2017 16:43:03 GMT

When I have used the button before, if it didn't work, I would get a message saying, it was too late ,or something like that

I didn't get anything either time. I also didn't wait very long before cancelling the order

Re: be careful with the cancel button

Spurt — Thu, 14 Dec 2017 16:47:04 GMT

I canceled and got confirmation it went through and the item wouldnt be shipped and I would not be billed, but then a day later I noticed the item was shipped, but then I got a letter saying even though I canceled due to qa QVC error the item was shipped and to send it back with the reason, "received wrong item" and I would get a full refund including shipping charges...........

Re: be careful with the cancel button

ROMARY — Thu, 14 Dec 2017 16:47:31 GMT

I would telephone the order operator and ask her/him to cancel orders. (In the future.) In fact, I phone in my orders. Always have. My Internet isn't very reliable in my area. Sometimes it's 'out' for the entire day. Also, I sometimes cannot access my emails, etc. Ordering online or doing any business/banking online would be frustrating, to say the least.

Re: be careful with the cancel button

viva923 — Thu, 14 Dec 2017 16:48:42 GMT

Oh yes had that happen to me several months ago. got a letter several weeks after delivery i could send the items back, i had already washed the items and was using them. I just went ahead and paid for them

Re: be careful with the cancel button

chrystaltree — Thu, 14 Dec 2017 16:52:19 GMT

You always get a notice if the cancellation went through and an email if your ordered online. Sometimes you can't cancel beyond a certain time frame. It an item is "in process", you can't cancel.

Re: be careful with the cancel button

cherry — Thu, 14 Dec 2017 16:58:23 GMT

It just didn't work these two times. I got the message saying are you sure you want to cancel, and I clicked yes, but no email or anything else.

It must be the volume or something. I'm glad it wasn't a big ticket item

Re: be careful with the cancel button

icezeus — Thu, 14 Dec 2017 17:08:35 GMT

This happened to me yesterday. I placed an order for the Halo TSV. Several hours later I read reviews and decided to cancel.

The system would not let me.

Re: be careful with the cancel button

SeaMaiden — Thu, 14 Dec 2017 17:09:00 GMT

What is ironic is that they say that the order is processing and it is too late to cancel... yet the order processes for a week and does not mail out for two weeks... makes you wonder.....

Re: be careful with the cancel button

cherry — Thu, 14 Dec 2017 17:11:10 GMT

Lately my stuff is being sent out in a flash. I think it's shipped ,before they even post, that is has shipped.

Re: be careful with the cancel button

GCR18 — Thu, 14 Dec 2017 17:16:27 GMT

You can set your email preferences to email you on the order status'. I get emails when I cancel something.

Re: be careful with the cancel button

geezerette — Thu, 14 Dec 2017 18:11:26 GMT

I have also noticed that it’s sometimes more difficult to cancel items lately. Especially in the last few weeks. I don’t know if this is just for the holidays or if it is going to be an ongoing thing.

Sometimes (not always) what works for me is trying a different method to cancel. If I try to cancel by phone and that doesn’t work, I’ll try the website. If the website doesn’t work, sometimes the Q app will. Or even just waiting a few minutes or longer and go back to the website and it might let me cancel.

I always go go to Order Status immediately after canceling to make sure it says “Cancelled”. I’ve never had an order ship that said it was cancelled on the Order Status. But then, I admit I haven’t cancelled anything in the last few days or weeks so it may be different right now.

Re: be careful with the cancel button

Cakers3 — Thu, 14 Dec 2017 19:01:45 GMT

Take a screenshot where it says your order has been cancelled.

If it ships, refuse accepting the package, if you are home and can do so.

Also notify CC company that this is an unauthorized charge, and that you have proof the order was cancelled.

It may sound like a hassle but no company should be getting away with shipping out a cancelled order. Your CC is charged, you have the hassle of returning the package (and probably at a cost to you), then you wait for your credit.

I personally despise it when a company cannot get its act together.

Just what I would do. ymmv