topic Re: Poor UPS in Community Chat

Poor UPS

software — Wed, 06 Dec 2017 19:33:53 GMT

I ordered a product from QVC.

It never went anywhere, tracking stalled.

After 3 weeks it was determined to be lost in the mail, QVC agreed to give me a refund.

I went to the vendor's website to order directly.

It was tracked to be delivered Tuesday.

I checked when I got home from work, I checked when I got back from dinner, then again before I went to bed - 9pm-ish.

Wish I had checked this morning, tracking tells me it was delivered at 10:30 last night!

Re: Poor UPS

deepwaterdotter — Wed, 06 Dec 2017 19:40:52 GMT

Last week UPS delivered a package to my front door at 8:30 p.m.

Re: Poor UPS

software — Wed, 06 Dec 2017 19:45:51 GMT

That's a long day.

I hear these drivers start delivering around dawn

@deepwaterdotter

Re: Poor UPS

Laura14 — Wed, 06 Dec 2017 19:50:40 GMT

I ordered from Target over a week ago when they had an online only discount. They split my order into three deliveries with two set to deliver last week and the last one being for this past Monday.

I got one on time. The other two got stuck an hour away for days. I finally just got one this afternoon that they gave up trying to deliver and just gave to the post office which was right on it.

I am still waiting for my third.

Target sent me an email to rate my delivery experience a few days ago. I deleted it because I had nothing nice to say. They sent it again today and I took them up at their insistence. I was nice and did type that I know it's a busy time of year but I was still out two of my three deliveries as of this morning and my local store had it in stock. Online convenience went to extremely inconvenient quickly.

Not sure I'll do any more deliveries until after Christmas. UPS, you're welcome.

Re: Poor UPS

Lipstickdiva — Wed, 06 Dec 2017 19:55:18 GMT

@Laura14, I'm in the exact same boat with Target. I ordered 2 things on Cyber Monday.

One was delivered in 2 days. Thank goodness because that was a child's gift that I had to have dropped off to my church Sunday.

The other item was scheduled to be delivered Monday but I don't have it. When I checked tracking this morning, it is in my local UPS hub but didn't say it was out for delivery today, only that it had arrived there.

As an aside, yesterday morning when I left my house for work at 7:30 a.m., USPS was dropping a package off to the house across the street. I also saw USPS delivering packages on Sunday.

Re: Poor UPS

Cumbercookie13 — Wed, 06 Dec 2017 20:00:11 GMT

I had one package delivered by UPS this holiday. I ordered it back in October before they started getting super busy and had no problems. Everything else was sent USPS and they have done an excellent job of getting my packages to me. I saw a UPS truck stop in front of my driveway last night before 5pm to deliver something to my neighbor. The guys looked exhausted. I don't envy them this time of year.

Re: Poor UPS

Laura14 — Wed, 06 Dec 2017 20:00:34 GMT

@Lipstickdiva Well then I am glad I said something for both of us. Both of mine sat at the hub for days too. One must still be having coffee in the break room.

Re: Poor UPS

puttypiesmom — Wed, 06 Dec 2017 20:07:37 GMT

A few of my packages have been sitting in the post office since the 2nd, I have smartpost to thank for that. Today is Wed and only 1 is out for delivery. The tracking goes in this order po given electronic notification to expect pkg, package sent to po, package accepted by po. The following day after package is accepted by po, delivery is supposed to happen.

Re: Poor UPS

puttypiesmom — Wed, 06 Dec 2017 20:11:27 GMT

A delivery person in a Ryder truck delivered my pet food yesterday. Coincidentally, my neighbor had an order too as her order was on the same truck. I had no idea she ordered from the same company or was waiting on an order at the same time. Delivery time was very fast.

Re: Poor UPS

Venezia — Wed, 06 Dec 2017 20:15:45 GMT

With all the sales, Black Friday deals, Cyber Monday deals, free shipping days at this time of year, the delivery services are going to be inundated and likely working all the hours of the day to get things delivered.

It's no wonder things are taking a bit longer. I have several items enroute and as long as they get to me intact and the delivery drivers stay safe (not having an accident because they're trying to do too much, too fast), I'm okay with that.

I expect things to take longer in the run-up to Christmas.

Re: Poor UPS

Krimpette — Wed, 06 Dec 2017 20:17:08 GMT

I'm so glad my shopping is done. I really feel for the UPS guys right now. In normal times, it was not unusual for my regular UPS guy to deliver at 8PM. However, I've heard on the news that they've been seriously backed up since the influx of shipments post-Thanksgiving. They were hoping to be caught up by the end of the day today, I believe. (And to add to their woes....in the Frederick, MD area, there was a major fire at the UPS facility and a trailer loaded with packages burned. Last I heard, UPS was probably going to only reimburse up to $100 per package.). My motto has always been....shop early, shop early, shop early!!!!

Re: Poor UPS

VanSleepy — Wed, 06 Dec 2017 20:18:52 GMT

I'm getting concerned, too. It's only the first week of December and I keep getting my deliveries from Amazon pushed back a day already. I always have some last minute things I think of and know I'd get them in two days. Time to get more organized I guess :-)

Re: Poor UPS

Lipstickdiva — Wed, 06 Dec 2017 20:20:19 GMT

My shopping is not done but what I need to buy now I will buy from the store. I plan on finishing up my shopping Friday. I wouldn't order anything now because I would have no confidence it would be delivered on time.

Re: Poor UPS

software — Wed, 06 Dec 2017 20:21:52 GMT

Most of my shopping is done at retail but every year I tell myself to order early!

My original order from QVC was placed Nov. 21

It languished for weeks before I asked for a refund and re-ordered directly from the vendor.

Best laid plans..........

Re: Poor UPS

SilleeMee — Wed, 06 Dec 2017 20:23:11 GMT

My neighborhood is on my UPS driver's last leg of his route. When he delivers to my house, I can see how tuckered out he is...and that's always the case, not just during the holidays. During the holidays he has a helper with him.

Re: Poor UPS

puttypiesmom — Wed, 06 Dec 2017 20:24:09 GMT

Yesterday evening a new driver, a woman I'd never seen before on our route, was really struggling to find homes because she was going back and forth and then parking her truck askew diagonally jutting out to be smacked by oncoming traffic. I've never seen any other ups driver park so oddly. She was alone which was also odd. Usually they have a helper this time of year.

Re: Poor UPS

OKPrincess — Wed, 06 Dec 2017 20:24:37 GMT

Because of previous UPS experiences I have decided not to order anything else until after Christmas. I did talk to the lady at the UPS Store in Tulsa and told her about some packages being delivered to AVENUE instead of PLACE. There is a number on their website to call and have packages redirected to the UPS Store free of charge. This may be something to check out. I haven't yet because I quit ordering for a while plus I can't find the information she wrote down for me. Just a thought.

Re: Poor UPS

2blonde — Wed, 06 Dec 2017 20:25:11 GMT

@Venezia ITA. Deliveries normally get slower this time of year, and I certainly understand why. Not only are the delivery companies and USPS buried in packages, even the businesses that have to package items and get them sent out are going nuts. It's not always possible to hire more workers or get more trucks just for a 2 or 3 month period. I also understand there is a US shortage of truck drivers. I always allow extra time for my packages this time of year.

Re: Poor UPS

BirkiLady — Wed, 06 Dec 2017 20:51:51 GMT

@software wrote:
I ordered a product from QVC.
It never went anywhere, tracking stalled.
After 3 weeks it was determined to be lost in the mail, QVC agreed to give me a refund.

I went to the vendor's website to order directly.
It was tracked to be delivered Tuesday.

I checked when I got home from work, I checked when I got back from dinner, then again before I went to bed - 9pm-ish.

Wish I had checked this morning, tracking tells me it was delivered at 10:30 last night!

Theft has increased in our City during this season. Packages have disappeared from front porches minutes after being delivered by UPS and USPS in spite of individuals receiving emails and attempting to pick them up. Two 19-year olds were finally apprehended Monday with a car-load of packages! Yet, additional deliveries continue to disappear. Either additional thefts in the same general area OR copy-cat thieves. Our UPS and USPS have been helping local authorities, but both are overworked and exhausted. Homeowners in those neighborhoods are on edge and frightened. Not the normal Christmas spirit. Encourage everyone to be courteous to your Police and UPS, USPS and FED EX delivery people - their days are long and often thankless. A kind smile and nice word would mean a lot this year! Their jobs are difficult all year round, but especially during the holiday season.

Re: Poor UPS

Pecky — Wed, 06 Dec 2017 21:08:10 GMT

I was suppose to get my Philosophy TSV today and when I checked order status I got this message "DUE TO OPERATING CONDITIONS, YOUR PACKAGE MAY BE DELAYED. " Not really sure what that means.