topic Re: Notification in Community Chat

Notification

QVCkitty1 — Wed, 06 Dec 2017 11:58:19 GMT

I ordered a food item and though it still says in process, when I went out at 6 this AM. to get the paper, there it was. I don't know how long it was there, and though the dry ice was gone, I think it is fine. My issue is , I keep track of tracking etc. to avoid having packages sitting out for too long, and since this was food, the outcome could have been disappointing.

Re: Notification

OKPrincess — Wed, 06 Dec 2017 12:44:54 GMT

You should've received a "delivered " notification so that's UPS's error. You are lucky to have found it. Hope you enjoy whatever you ordered.

Re: Notification

QVCkitty1 — Wed, 06 Dec 2017 12:50:57 GMT

@OKPrincess wrote:
You should've received a "delivered " notification so that's UPS's error. You are lucky to have found it. Hope you enjoy whatever you ordered.

The fact that my package still reads " in process " makes it QVC 's error. I don't get delivered notifications from UPS.

Re: Notification

OKPrincess — Wed, 06 Dec 2017 13:01:32 GMT

Someone has fallen down on the job at QVC. I set up my UPS profile to notify me when a package is out for delivery , approximate time, and when it has been delivered. My notifications are delivered to my phone.

Re: Notification

Marp — Wed, 06 Dec 2017 13:03:21 GMT

All things considered, particularly at this time of year, it is a mistake not to sign up for the free UPS My Choice program and the free programs offered by FedEx and USPS.

I have my options for each set to send notifications when a package is shipped and when it is delivered.

These programs are especially helpful with Q purchases where so many items are shipped by the vendor, like food products. Too many opportunities for poor communication between Q and the vendor.

Re: Notification

qualitygal — Wed, 06 Dec 2017 13:24:04 GMT

Thanks Marp, good to know.

Re: Notification

x Hedge — Wed, 06 Dec 2017 17:08:34 GMT

@OKPrincess, i get what you're saying about YOUR setup, but like OP, I don't receive notification either. If I checked tracking and saw an order was 'in process' I wouldn't expect to find it had been delivered.

Re: Notification

juperier — Wed, 06 Dec 2017 17:39:28 GMT

@QVCkitty1 Particularly at this time of year, it's hard to "place the blame." There may have been a glitch in the vendor updating QVC with tracking numbers. I always use the tracking code directly on the shipper's site to get the most up-to-date info (but don't forget that some of the initial shipping is handled by private shippers,so the package may not show up on UPS/FedEX/USPS right away).

I would suggest signing up for UPS My Choice (FedEx has a similar program).I only did so recently because I wanted to bump a package up to direct UPS delivery. So far they seem to do I good job of picking up whatever packages I may have in their system and providing updates as the delivery date approaches.

Re: Notification

Marp — Wed, 06 Dec 2017 18:07:39 GMT

@x Hedge, with UPS you can set your preferences to be notified when they have received a package addressed to you . The notification will advise who the order is from, provide the tracking number and advise if it is a surepost package or if it stays with UPS. If it is transferred to USPS I am given a USPS tracking number.

Before Q advised that my order had shipped I was notified by UPS that I have a package coming from Q, which is actually a food item shipped by the vendor. The initial notification provided a delivery date and tracking number. I also received a notification that my package will be delivered today and once it has been delivered I will receive a notification about that.

Of course taking that one extra step and signing up for the free carrier service and not simply relying on Q to provide information for which it must rely on the vendor is my personal choice.

Re: Notification

SusieQ_2 — Wed, 06 Dec 2017 17:59:20 GMT

@x Hedge wrote:
@OKPrincess, i get what you're saying about YOUR setup, but like OP, I don't receive notification either. If I checked tracking and saw an order was 'in process' I wouldn't expect to find it had been delivered.

Which is the point Marp was making about it being a good idea to sign up for notifications. I knew from UPS that I had a package on its way hours before QVC had notified me that it was shipped. Today I got a notification that the delivery date had been moved up from tomorrow to today. Once it's been delivered I'll be notified that it arrived.

There's no reason to be wondering where your packages are with these services. You can get emails or texts depending on your preference. Just go to the websites of each delivery company (UPS, USPS, and FedEx) and look under tracking. The instructions are easy and it's a free service.

eta ~ Once I posted I saw much of what I wrote was already addressed but I'm leaving it up because sometimes the more information we have the easier it is for us. Delivery notification is such a great service. I would hate to wondering where my packages are.

For example, I placed an order with Tarte and it's taking forever to get here. I would have been worried that it was lost if I hadn't been able to see it will arrive Saturday--a good two weeks after it was ordered. I think they attached it to the back of a snail with faulty GPS, lol.

In contrast, I placed an order with FREE shipping from Target that arrived within 3 days of purchase. I would have never expected it so soon if I hadn't been notified by UPS. It really is an awesome service.

Re: Notification

QVCkitty1 — Wed, 06 Dec 2017 18:01:10 GMT

@juperier wrote:
@QVCkitty1 Particularly at this time of year, it's hard to "place the blame." There may have been a glitch in the vendor updating QVC with tracking numbers. I always use the tracking code directly on the shipper's site to get the most up-to-date info (but don't forget that some of the initial shipping is handled by private shippers,so the package may not show up on UPS/FedEX/USPS right away).

I would suggest signing up for UPS My Choice (FedEx has a similar program).I only did so recently because I wanted to bump a package up to direct UPS delivery. So far they seem to do I good job of picking up whatever packages I may have in their system and providing updates as the delivery date approaches.

@juperier, thanks, I will do that. I don't usually play the blame game, but I was thrown because this never happened before with food or anything.

Re: Notification

willdob3 — Wed, 06 Dec 2017 18:19:14 GMT

@Marp wrote:
All things considered, particularly at this time of year, it is a mistake not to sign up for the free UPS My Choice program and the free programs offered by FedEx and USPS.

I have my options for each set to send notifications when a package is shipped and when it is delivered.

These programs are especially helpful with Q purchases where so many items are shipped by the vendor, like food products. Too many opportunities for poor communication between Q and the vendor.

@Marp

In this case, the item ordered was showing as “in process” which means it hasn’t shipped yet. There would be no tracking number and no way to get notices for it. I’d say QVC dropped the ball here.

Re: Notification

Marp — Wed, 06 Dec 2017 20:03:00 GMT

@willdob3 wrote:
@Marp wrote:
All things considered, particularly at this time of year, it is a mistake not to sign up for the free UPS My Choice program and the free programs offered by FedEx and USPS.

I have my options for each set to send notifications when a package is shipped and when it is delivered.

These programs are especially helpful with Q purchases where so many items are shipped by the vendor, like food products. Too many opportunities for poor communication between Q and the vendor.
@Marp

In this case, the item ordered was showing as “in process” which means it hasn’t shipped yet. There would be no tracking number and no way to get notices for it. I’d say QVC dropped the ball here.

@willdob3, not to be defensive or argumentative but there have been several times when my Q order shows in process even after I have received the item. It didn't happen often but it has happened.

There is little about Q's order status that can be taken as fact. I will get a notice that an item has shipped but UPS shows that only a notification that a package is coming has been received. The item can then sit at Q for two or three days waiting to be loaded and delivered from the Q warehouse to UPS. Therefore, I put my confidence in the shipping and tracking information I receive from UPS over what my order status on Q shows.

According to posts in other forums it seems not even an order confirmation from Q can be taken for fact since, according to posters, confirmed orders with EDDs are suddenly put on advance order or backorder status without explanation.

When it comes to shipping and inventory control Q has not only been dropping the ball they seem to be juggling too many balls.

Re: Notification

SusieQ_2 — Wed, 06 Dec 2017 20:06:34 GMT

@willdob3, I'm not sure I understand the situation. If you're saying your item actually hasn't shipped, then no, there's no tracking #. However, if your item has shipped, even if QVC is not showing it as shipped, if you are signed up for tracking with UPS, FedEx, or USPS, you will be notified that you have a delivery on the way.

I've gotten notifications from UPS that my item has shipped even when that same item says "in process" on the QVC order status page.

Re: Notification

SusieQ_2 — Wed, 06 Dec 2017 20:10:26 GMT

@Marp, You're always quicker on the draw than me. So glad this wasn't a gun fight (I've been watching a western series called Godless thus my train of thought)!

Re: Notification

juperier — Wed, 06 Dec 2017 20:48:12 GMT

@QVCkitty1 At this time of year who knows what happened! Hopefully, it was just a fluke in the QVC and vendor computers "talking" to each other.and won't happen again. Good thing that the weather has cooled down and you checked outside before the food spoiled.

Re: Notification

QVCkitty1 — Wed, 06 Dec 2017 22:56:53 GMT

Here is an update on my post. I just received an email that my package was shipped and the est. arrival is 12-8.

Re: Notification

willdob3 — Wed, 06 Dec 2017 23:32:18 GMT

@SusieQ_2 wrote:
@willdob3, I'm not sure I understand the situation. If you're saying your item actually hasn't shipped, then no, there's no tracking #. However, if your item has shipped, even if QVC is not showing it as shipped, if you are signed up for tracking with UPS, FedEx, or USPS, you will be notified that you have a delivery on the way.

I've gotten notifications from UPS that my item has shipped even when that same item says "in process" on the QVC order status page.

@SusieQ_2

I guess I wasn’t very clear.

OP said she received a package but, on QVC’s site, that item still showed to be “processing.” That term is assigned to purchases that have not yet shipped so there are no tracking numbers listed for us to track. Since OP received the item, it had obviously shipped but there would not have been a tracking number for her to request updates on because QVC still listed it as processing ( AKA not shipped).

What you are saying is that it doesn’t matter if QVC lists a purchase correctly if you have signed up for tracking notifications on UPS, etc., because they will notify you anyway? I wasn’t aware of that. I was just going off the info available on the purchase site.

Re: Notification

willdob3 — Wed, 06 Dec 2017 23:36:45 GMT

@Marp wrote:
@willdob3 wrote:
@Marp wrote:
All things considered, particularly at this time of year, it is a mistake not to sign up for the free UPS My Choice program and the free programs offered by FedEx and USPS.

I have my options for each set to send notifications when a package is shipped and when it is delivered.

These programs are especially helpful with Q purchases where so many items are shipped by the vendor, like food products. Too many opportunities for poor communication between Q and the vendor.
@Marp

In this case, the item ordered was showing as “in process” which means it hasn’t shipped yet. There would be no tracking number and no way to get notices for it. I’d say QVC dropped the ball here.
@willdob3, not to be defensive or argumentative but there have been several times when my Q order shows in process even after I have received the item. It didn't happen often but it has happened.

There is little about Q's order status that can be taken as fact. I will get a notice that an item has shipped but UPS shows that only a notification that a package is coming has been received. The item can then sit at Q for two or three days waiting to be loaded and delivered from the Q warehouse to UPS. Therefore, I put my confidence in the shipping and tracking information I receive from UPS over what my order status on Q shows.

According to posts in other forums it seems not even an order confirmation from Q can be taken for fact since, according to posters, confirmed orders with EDDs are suddenly put on advance order or backorder status without explanation.

When it comes to shipping and inventory control Q has not only been dropping the ball they seem to be juggling too many balls.

@Marp

I’ve also received packages that, according to QVC, never shipped. Ever. (Sadly, they managed to charge me for these items. ) I just wasn’t aware that we could get the info without having a tracking number. Obviously, we can.

Re: Notification

SusieQ_2 — Thu, 07 Dec 2017 00:55:38 GMT

@willdob3 wrote:
@SusieQ_2 wrote:
@willdob3, I'm not sure I understand the situation. If you're saying your item actually hasn't shipped, then no, there's no tracking #. However, if your item has shipped, even if QVC is not showing it as shipped, if you are signed up for tracking with UPS, FedEx, or USPS, you will be notified that you have a delivery on the way.

I've gotten notifications from UPS that my item has shipped even when that same item says "in process" on the QVC order status page.
@SusieQ_2

I guess I wasn’t very clear.

OP said she received a package but, on QVC’s site, that item still showed to be “processing.” That term is assigned to purchases that have not yet shipped so there are no tracking numbers listed for us to track. Since OP received the item, it had obviously shipped but there would not have been a tracking number for her to request updates on because QVC still listed it as processing ( AKA not shipped).

What you are saying is that it doesn’t matter if QVC lists a purchase correctly if you have signed up for tracking notifications on UPS, etc., because they will notify you anyway? I wasn’t aware of that. I was just going off the info available on the purchase site.

@willdob3, sorry for the delay, but to your question the answer is yes. If your package is handed off to one of those delivery companies, and you have signed up on their website, they will send you a notification complete with the tracking number. They'll let you know if there's a delay or if something is arriving sooner than expected and they'll let you know when it's been delivered.

I haven't had any big delays in QVC notifications. I have had notices from UPS that a package is on its way but QVC always catches up within a day. It sounds like you had something delivered that never showed up as shipped--that's crazy, lol! You should sign up for notifications from the other places. I think you'd like it. I feel so much better knowing exactly when my purchases will be at my door.