topic Re: 8-12 Days In Transit to Ship Food? in Community Chat

8-12 Days In Transit to Ship Food?

Moonchilde — Mon, 04 Dec 2017 00:24:08 GMT

I ordered a couple of food items from Figi’s. They were shipped on Friday via Fedex Surepost and are due to arrive 12/8-12/12. Seriously? I’m not worried about the fruitcake, I know it will keep. But I ordered a chocolate sponge roll as well. I had assumed it would be perishable. There is no dry ice that will remain even cold at 4+ days. Unlike UPS, Fedex doesn’t offer a shipping upgrade. I can’t pay to have Fedex deliver it sooner, they won’t (I called and asked).

How can the sponge roll remain fresh-tasting and not be all dried out at (potentially) two weeks if you count when it was baked and wrapped, dry ice or no dry ice? I think it’s a stupid move to take that long to ship and receive food - how can it possibly taste its best, and don’t they get tons of bad reviews because of this? If I’d had any idea I would have paid for upgraded shipping.

Has anyone gotten similar products with a similar delay, and how was the food? This has me SMH.

Re: 8-12 Days In Transit to Ship Food?

fthunt — Mon, 04 Dec 2017 00:59:56 GMT

Yes, have ordered from various websites - even fish from Alaska - and with longer delivery time than you are experiencing. Never received spoiled items - even when dry ice was mostly gone, the food was still packed in a cooler container and everything has always been frozen solid. Not to worry.

Re: 8-12 Days In Transit to Ship Food?

SahmIam — Mon, 04 Dec 2017 01:02:27 GMT

If the vendor chooses to ship it that way (and it is up to the vendor, not QVC), either they really don't care how it arrives OR they've not had any issues with the product arriving less than perfect.

I had cookies come that way and was shocked because baked goods have always arrived within 48 hours but these came via ground and took almost 8 days. We expected nothing but crumbs (and stale at that) but they were perfect...surprised us!

I've had some 2 day items arrive destroyed. Items on dry ice have arrived still frozen but the dry ice is gone.

In any event, if food is ever not 100% perfect, either send me one asap or give me back my money. Hopefully yours will be arrive and be perfect.

Re: 8-12 Days In Transit to Ship Food?

eddyandme — Mon, 04 Dec 2017 01:07:26 GMT

That's why I won't order food products anymore. Years ago deliveery time was minimal. Nowadays, it's hit and miss!

Re: 8-12 Days In Transit to Ship Food?

Moonchilde — Mon, 04 Dec 2017 01:24:51 GMT

I just checked reviews on the sponge roll on the company website. They’re 60% 4-5 stars and 40% 1-2 stars. All of the bad reviews are for being dry and stale and several people said they just trashed them. Doesn’t make me feel hopeful :-( I suppose the satisfied customers live closest to the facility and the unhappy customers live across the country like I do. All the preservatives in the world will only do so much.

I do understand that many items ship quite well, but perishable items not so much. The perishable items I’ve ordered from QVC, with shorter shipping times than this, arrived stale. The internet tells me that dry ice only lasts 3 days. It might stay slightly cool another day. That’s not close to 8+ days. The internet also says that if an item is shipped frozen or partially frozen it can extend the time; I can only hope for that. Darn it. I just had no idea they’d be so cheap in their shipping of potential gift foodstuffs.

Re: 8-12 Days In Transit to Ship Food?

Plaid Pants2 — Mon, 04 Dec 2017 01:28:14 GMT

I have ordered tons of food on-line.

I have ordered cheesecakes, cakes, meats, and seafood all on line.

Some arrive with a lot of dry ice, some arrive with no dry ice left.

Regardless of how much dry ice was left, the item was always still cold to the touch.

The food was never spoiled, and always tasted fresh.

Why, I just ordered a prime rib, mac & cheese, and some other food items last night (not from QVC), and I have zero worries about how much dry ice will be left.

Re: 8-12 Days In Transit to Ship Food?

Moonchilde — Mon, 04 Dec 2017 01:29:40 GMT

@SahmIam wrote:
If the vendor chooses to ship it that way (and it is up to the vendor, not QVC), either they really don't care how it arrives OR they've not had any issues with the product arriving less than perfect.

I had cookies come that way and was shocked because baked goods have always arrived within 48 hours but these came via ground and took almost 8 days. We expected nothing but crumbs (and stale at that) but they were perfect...surprised us!

I've had some 2 day items arrive destroyed. Items on dry ice have arrived still frozen but the dry ice is gone.

In any event, if food is ever not 100% perfect, either send me one asap or give me back my money. Hopefully yours will be arrive and be perfect.

Thank you @SahmIam, I hope so too. But quite a few purchasers have complained on the website that the rolls were stale. They do have a money-back or send-another guarantee, so that’s something. Fingers crossed!

Re: 8-12 Days In Transit to Ship Food?

eddyandme — Mon, 04 Dec 2017 01:31:40 GMT

@Moonchilde wrote:
I just checked reviews on the sponge roll on the company website. They’re 60% 4-5 stars and 40% 1-2 stars. All of the bad reviews are for being dry and stale and several people said they just trashed them. Doesn’t make me feel hopeful :-( I suppose the satisfied customers live closest to the facility and the unhappy customers live across the country like I do. All the preservatives in the world will only do so much.

I do understand that many items ship quite well, but perishable items not so much. The perishable items I’ve ordered from QVC, with shorter shipping times than this, arrived stale. The internet tells me that dry ice only lasts 3 days. It might stay slightly cool another day. That’s not close to 8+ days. The internet also says that if an item is shipped frozen or partially frozen it can extend the time; I can only hope for that. Darn it. I just had no idea they’d be so cheap in their shipping of potential gift foodstuffs.

I would just refuse it if you're home when it's delivered.

Re: 8-12 Days In Transit to Ship Food?

Kachina624 — Mon, 04 Dec 2017 01:35:03 GMT

@Moonchilde I think you ought to wait until the item arrives before making judgments on its condition. The vendor knows it's products and how to ship it. We have enough shipping problems without anticipating what could happen. Get back with us after you've examined it.

Re: 8-12 Days In Transit to Ship Food?

Moonchilde — Mon, 04 Dec 2017 01:37:17 GMT

@Plaid Pants2 wrote:
I have ordered tons of food on-line.

I have ordered cheesecakes, cakes, meats, and seafood all on line.

Some arrive with a lot of dry ice, some arrive with no dry ice left.

Regardless of how much dry ice was left, the item was always still cold to the touch.

The food was never spoiled, and always tasted fresh.

Why, I just ordered a prime rib, mac & cheese, and some other food items last night (not from QVC), and I have zero worries about how much dry ice will be left.

@Plaid Pants2, did your items take 10-12 days to arrive? That’s the estimate I was given, not counting when the item was baked. I’ve definitely ordered food which has come in dry ice with no problems, but they have all arrived within 3-5 days. My issue is the 10-12-14 days from baking time to arrival. No dry ice lasts close to that long. If they ship without it, the cake will just be dry; it could hardly not be. There are limits to preservatives.

I once ordered Cheryl’s Cookies from QVC and they took about 6 days from shipped to arrival. They went stale in 2-3 days. The ones I froze were stale upon thawing.

Re: 8-12 Days In Transit to Ship Food?

Moonchilde — Mon, 04 Dec 2017 01:40:19 GMT

@eddyandme wrote:
@Moonchilde wrote:
I just checked reviews on the sponge roll on the company website. They’re 60% 4-5 stars and 40% 1-2 stars. All of the bad reviews are for being dry and stale and several people said they just trashed them. Doesn’t make me feel hopeful :-( I suppose the satisfied customers live closest to the facility and the unhappy customers live across the country like I do. All the preservatives in the world will only do so much.

I do understand that many items ship quite well, but perishable items not so much. The perishable items I’ve ordered from QVC, with shorter shipping times than this, arrived stale. The internet tells me that dry ice only lasts 3 days. It might stay slightly cool another day. That’s not close to 8+ days. The internet also says that if an item is shipped frozen or partially frozen it can extend the time; I can only hope for that. Darn it. I just had no idea they’d be so cheap in their shipping of potential gift foodstuffs.
I would just refuse it if you're home when it's delivered.

I wouldn’t do that, because with part of the order I know it will be fine, and I’m not going to claim I was dissatisfied and disappointed and ask for a refund if I haven’t even tasted it; that’s not me.

Re: 8-12 Days In Transit to Ship Food?

Moonchilde — Mon, 04 Dec 2017 01:46:35 GMT

@Kachina624 wrote:
@Moonchilde I think you ought to wait until the item arrives before making judgments on its condition. The vendor knows it's products and how to ship it. We have enough shipping problems without anticipating what could happen. Get back with us after you've examined it.

I’m not making judgments on its condition until I open and taste it. I’m conjecturing on its possible, even probable, condition based on the shipping circumstances. If the vendor knows their product so well, why are there so many “arrived stale” comments in the reviews for the product?

I rarely have shipping problems, actually - one reason why this particular mailing stands out to me as having a strong potential for not turning out well.

Re: 8-12 Days In Transit to Ship Food?

Plaid Pants2 — Mon, 04 Dec 2017 01:49:46 GMT

@Moonchilde wrote:
@Plaid Pants2 wrote:
I have ordered tons of food on-line.

I have ordered cheesecakes, cakes, meats, and seafood all on line.

Some arrive with a lot of dry ice, some arrive with no dry ice left.

Regardless of how much dry ice was left, the item was always still cold to the touch.

The food was never spoiled, and always tasted fresh.

Why, I just ordered a prime rib, mac & cheese, and some other food items last night (not from QVC), and I have zero worries about how much dry ice will be left.

@Plaid Pants2, did your items take 10-12 days to arrive? That’s the estimate I was given, not counting when the item was baked. I’ve definitely ordered food which has come in dry ice with no problems, but they have all arrived within 3-5 days. My issue is the 10-12-14 days from baking time to arrival. No dry ice lasts close to that long. If they ship without it, the cake will just be dry; it could hardly not be. There are limits to preservatives.

I once ordered Cheryl’s Cookies from QVC and they took about 6 days from shipped to arrival. They went stale in 2-3 days. The ones I froze were stale upon thawing.

@Moonchilde

I think that the longest an item took to get to me, was an order of meat, and that took about 10 days, and was still rock hard frozen when I got it.

Don't forget, they usually pack the food inside a Styrofoam cooler, (which can be reused!), which also helps to keep the food cold.

I have also received food that came with frozen gel packs, which also can be reused.

So, for me personally, I wouldn't worry.

Re: 8-12 Days In Transit to Ship Food?

chrystaltree — Mon, 04 Dec 2017 02:44:05 GMT

I'm sure it will be fine. FIGI's is a business and like all businesses, they rely on word or mouth also they've been shipping food for many, many years. Why are complaining when, so far, you nothing to complain about?

Re: 8-12 Days In Transit to Ship Food?

chrystaltree — Mon, 04 Dec 2017 02:46:57 GMT

@Plaid Pants2 wrote:
@Moonchilde wrote:
@Plaid Pants2 wrote:
I have ordered tons of food on-line.

I have ordered cheesecakes, cakes, meats, and seafood all on line.

Some arrive with a lot of dry ice, some arrive with no dry ice left.

Regardless of how much dry ice was left, the item was always still cold to the touch.

The food was never spoiled, and always tasted fresh.

Why, I just ordered a prime rib, mac & cheese, and some other food items last night (not from QVC), and I have zero worries about how much dry ice will be left.

@Plaid Pants2, did your items take 10-12 days to arrive? That’s the estimate I was given, not counting when the item was baked. I’ve definitely ordered food which has come in dry ice with no problems, but they have all arrived within 3-5 days. My issue is the 10-12-14 days from baking time to arrival. No dry ice lasts close to that long. If they ship without it, the cake will just be dry; it could hardly not be. There are limits to preservatives.

I once ordered Cheryl’s Cookies from QVC and they took about 6 days from shipped to arrival. They went stale in 2-3 days. The ones I froze were stale upon thawing.

@Moonchilde

I think that the longest an item took to get to me, was an order of meat, and that took about 10 days, and was still rock hard frozen when I got it.

Don't forget, they usually pack the food inside a Styrofoam cooler, (which can be reused!), which also helps to keep the food cold.

I have also received food that came with frozen gel packs, which also can be reused.

So, for me personally, I wouldn't worry.

I keep the styrofoam coolers and the gel pack too. It's like a gift with purchase...lol

Re: 8-12 Days In Transit to Ship Food?

Moonchilde — Mon, 04 Dec 2017 05:15:48 GMT

@chrystaltree wrote:
I'm sure it will be fine. FIGI's is a business and like all businesses, they rely on word or mouth also they've been shipping food for many, many years. Why are complaining when, so far, you nothing to complain about?

Aren’t you sweet - as always.

I’m complaining about the fact that a company is taking up to two weeks to ship perishable food.

Quite a few customers have stated, on their website that the product arrived inedible. Bless your heart.