topic Re: ordering and canceling in Community Chat

ordering and canceling

222333 — Mon, 20 Nov 2017 18:58:51 GMT

I don't post often but thought I would give a head's up on this. If you ordering somthing then change you mind cancel RIGHT away-2 hours ago an order went through with 2 more Items I had already ordered last night so it duplicated last nights order of the 2 I had already ordered I went online to cancel the order I made 2 hours ago and discovered this, tried to cancel it wouldn't let me called customer service they couldn't cancel either sent me to another agent because I didn't want to be charged for shippin on 3 more items I tried to cancel 2 of I didn't order again, she told me they are in holiday mold she couldn't do anything about it I said "so I'm stuck with shipping?" she replied sorry I can't change it yes you have to pay for shipping on 3 items I didn't order or tried to cancel! I am so over QVC! They make their own rules never consider the customer Two can play this game QVC You treat your loyal customers like we owe YOU! SO DONE! I will take my business elsewhere!

Re: ordering and canceling

SahmIam — Mon, 20 Nov 2017 19:01:47 GMT

@222333 This has been discussed repeatedly on the Customer Care forum. You may wish to check out the numerous threads there to see what CS has said and what other customers have had to do when they have found themselves in the same situation.

Re: ordering and canceling

Suzeecat — Mon, 20 Nov 2017 19:29:09 GMT

Holiday "Mold", LOL!

Re: ordering and canceling

Plaid Pants2 — Mon, 20 Nov 2017 19:31:43 GMT

Bye!

Re: ordering and canceling

millieshops — Mon, 20 Nov 2017 19:42:41 GMT

They're in some kind of mode. The First Aid Beauty TSV I ordered is already at my Florida PO, so I expect delivery tomorrow. I often don't even check until the EDD which is still a week away.

As for ordering and canceling - I stopped giving shopping channels that power a long time ago. However it's worded the push to order is the same. I just went through a sales pitch with a broker with whom I was considering doing more business. He was doing just fine until he tried pushing for quick action. No action until I'm way surer, please - whether I'm spending money or investing it.

Re: ordering and canceling

sunshine45 — Mon, 20 Nov 2017 19:47:36 GMT

this goes to show you....."you cannot please all of the people all of the time."

qvc customers are upset that their items are not getting out fast enough. now that some ARE getting out quickly they are complaining they cannot cancel.

maybe one of the mods can help you in the customer care section of the forums?

Re: ordering and canceling

2blonde — Mon, 20 Nov 2017 20:13:00 GMT

I guess I'm confused. You placed a second order for the same items you had already ordered last night? Did you forget you had already ordered them......why would you place a second order for the same items?

Re: ordering and canceling

peacebwu — Mon, 20 Nov 2017 21:03:32 GMT

leave a note for mail or parcel post and write "this order is refused"

Re: ordering and canceling

Lipstickdiva — Mon, 20 Nov 2017 21:06:02 GMT

@peacebwu wrote:
leave a note for mail or parcel post and write "this order is refused"

That's not fair and we all pay for this kind of stuff in the long run.

Re: ordering and canceling

Lipstickdiva — Mon, 20 Nov 2017 21:06:52 GMT

@2blonde wrote:
I guess I'm confused. You placed a second order for the same items you had already ordered last night? Did you forget you had already ordered them......why would you place a second order for the same items?

@2blonde, I'm confused by the OP's giant run on sentence.

Re: ordering and canceling

Sylanne — Mon, 20 Nov 2017 23:22:45 GMT

@2blonde wrote:
I guess I'm confused. You placed a second order for the same items you had already ordered last night? Did you forget you had already ordered them......why would you place a second order for the same items?

What I'm thinking is she placed the order for the items, decided to cancel them, reconsidered and placed the order again. Now instead of 2 items she will be getting 4. Of course I could be wrong, but that's what I'm understanding from the OP.

Re: ordering and canceling

jbinrwc — Tue, 21 Nov 2017 02:05:30 GMT

@sunshine45 wrote:
this goes to show you....."you cannot please all of the people all of the time."

qvc customers are upset that their items are not getting out fast enough. now that some ARE getting out quickly they are complaining they cannot cancel.

maybe one of the mods can help you in the customer care section of the forums?

Beth in Customer Service recently helped me resolve an issue with a returned item. She was wonderful. You can reach her by sending a message to qvcsocialteam@qvc.com. I believe she will help you if at all possible. Good luck.

Re: ordering and canceling

BeccaLou — Tue, 21 Nov 2017 06:05:07 GMT

Order with a check that way you have plenty of time to check reviews and change your mind. It won't ship until they receive your check that way you won't have to accept an order if you don't want it. I think that it's a safer way to order, it seems credit card orders can be shipped with in minutes sometimes.

Re: ordering and canceling

BeccaLou — Tue, 21 Nov 2017 06:07:04 GMT

I don't think that works, you must pay to ship it back.