topic Re: Ebay question.... in Community Chat

Ebay question....

Mom2Dogs — Thu, 09 Nov 2017 17:41:15 GMT

Is there not a phone number or email to contact customer service?

I need to find an item that I purchased but I don't think my purchase history goes back far enough...I can only see 3 years. Maybe that is all that is available but I can't even ask the question....

I have looked for an address to email and cannot find anything...thanks if anyone has advice!

Re: Ebay question....

sunshine45 — Thu, 09 Nov 2017 17:49:31 GMT

To find an answer to a problem:

Click Help & Contact at the top of most pages.
You may be asked to sign in.
On the Find an answer tab, choose from the Self-service tools or Popular questions, or search for a problem by keyword or topic.
On the Contact eBay tab, find your topic in the menu. We'll show you a quick way you might be able to resolve the issue yourself. We'll also show you the best way to contact us and when we're available. Email, chat and phone call options may be available in some circumstances.

Re: Ebay question....

Mom2Dogs — Thu, 09 Nov 2017 17:51:39 GMT

@sunshine45, I jumped thru a lot of hoops but could not find an answer to my question about purchase history....but will look again....thanks

Re: Ebay question....

judy0330 — Thu, 09 Nov 2017 17:51:52 GMT

(866) 540-3229

Re: Ebay question....

SilleeMee — Thu, 09 Nov 2017 17:59:32 GMT

I don't know the answer, but I have always used PayPal as a method payment for my eBay purchases. However, PayPal transaction history goes back only three years. So what I have been doing is keeping my own records on an external drive where I can reference my receipts as far back as I need to go.

Re: Ebay question....

Mom2Dogs — Thu, 09 Nov 2017 18:08:19 GMT

@judy0330Thank you!! I hope that number was not in plain view because I have been looking for it!!

Re: Ebay question....

judy0330 — Thu, 09 Nov 2017 18:26:41 GMT

@Mom2Dogs You're welcome! I needed it last summer and it took me forever to find it -- so I kept it for the future!

Re: Ebay question....

Mom2Dogs — Thu, 09 Nov 2017 19:58:06 GMT

@judy0330..I wrote the number down. Purchase history is only kept for 3 years, now I will know to be more proactive with keeping my purchase history in a convenient pace. I can go thru old credit cards for the info, I keep that info with my taxes, it will just be a more difficult task.