topic Re: Amazon Prime Members Beware in Community Chat

Amazon Prime Members Beware

CLEM — Tue, 07 Nov 2017 16:47:29 GMT

I have just discovered that Amazon charges $6.00 for picking up return packages. You can drop your package up at a drop off location for free.

I would not have a problem taking it to a UPS location which is 3 minutes away from me, but I don't think you can. I have to think about renewal of my prime membership.

Re: Amazon Prime Members Beware

dancingwoman — Tue, 07 Nov 2017 16:52:50 GMT

I have taken my returns to the UPS STORE....in our mall and never been charged a fee. It's been a couple months since I've returned anything so maybe that's changed...DW

Re: Amazon Prime Members Beware

Cakers3 — Tue, 07 Nov 2017 16:53:46 GMT

@CLEM wrote:
I have just discovered that Amazon charges $6.00 for picking up return packages. You can drop your package up at a drop off location for free.

I would not have a problem taking it to a UPS location which is 3 minutes away from me, but I don't think you can. I have to think about renewal of my prime membership.

@CLEM ??? If you use a return label your refund wll hav that charge deducted-just like the Q deducts the return shipping fee from your refund.

If your item is damaged or any fault of Amazon, then even using the label you will not be charged the return fee. However, you have to notifiy Amazon of why they are responsible before you ship your package back.

Amazon will send UPS to your house with a prepaid label but returns are not free unless your item is defective.

Re: Amazon Prime Members Beware

Danky — Tue, 07 Nov 2017 16:59:54 GMT

Hi @CLEM-----I have been a prime member since 2011 and I spend literally thousands of dollars a year on Amazon purchases. Fortunately, I have never had to return anything.

I thought, though, returns were just a matter of printing out a label and the shipping cost was deducted from your refund. I also thought you could drop off the package at a UPS store......Don't many of the major retailers charge for an at-home pickup ?

Re: Amazon Prime Members Beware

esmeraldagooch — Tue, 07 Nov 2017 17:06:50 GMT

I've only returned one item. This doesn't matter to me. I get much more from my membership than the amount I pay.

Re: Amazon Prime Members Beware

CLEM — Tue, 07 Nov 2017 17:11:10 GMT

@Cakers3 Amazon has never charged a return fee for prime members when picking up the package. So, this is a first for me. I did not receive a notification for this change in policy.

Re: Amazon Prime Members Beware

insomniac2 — Tue, 07 Nov 2017 17:13:28 GMT

I'm with esmeraldagooch: the benefits of Amazon Prime outweigh paying a fee for returns (I very rarely need to return anything).

Re: Amazon Prime Members Beware

CLEM — Tue, 07 Nov 2017 17:17:28 GMT

@Danky I used to take the return package to the UPS store, but some time ago, this was changed and they either picked up at your home or at some drop-off location (which is hard for me to get to). Besides, UPS comes to my building (high rise) several times a day.

I am aware of different retailers having their own policies.

Re: Amazon Prime Members Beware

Sweet_Serenity — Tue, 07 Nov 2017 17:24:30 GMT

My experience with Amazon never used them for pick-up simply print my return label mail person sends back in fact! Immediately after her scanning number refunded amount without charging me. Amazon has one of the best customer service policies. Love Prime! George Carlin HBO classic is on. RIP🌷

Re: Amazon Prime Members Beware

suzyQ3 — Tue, 07 Nov 2017 17:34:57 GMT

We're prime members and do return fairly often. We have never been charged for return shipping. I slap a UPS label on it and drop it off at our local UPS store (where we also keep a box for business mail). I always ask for a receipt just in case I should have to prove that I did mail it back.

I love their return system.

Re: Amazon Prime Members Beware

Cakers3 — Tue, 07 Nov 2017 17:48:52 GMT

@CLEM wrote:
@Cakers3 Amazon has never charged a return fee for prime members when picking up the package. So, this is a first for me. I did not receive a notification for this change in policy.

@CLEM Without knowing all the details of this transaction none of us can really tell you why you were charged.

My suggestion is for you to get in contact with Customer Service.

We can only share our own experiences which may not match yours.

Between various sellers, carriers, drop off stations, defective merchandise, etc. there are quite a few variable which can affect the return.

Re: Amazon Prime Members Beware

sunshine45 — Tue, 07 Nov 2017 17:58:01 GMT

taken from amazon returns information page:

Eligible product(s) must be returned using a trackable shipping method. Please contact our Customer Service or visit our online returns center and we will guide you through the process. We offer two options to return eligible product(s):

UPS drop off option: You can drop off your return at the authorized UPS location of your choice. There is no charge for this option.
UPS pickup option: UPS will pick up your return at the address of your choice. If you choose the UPS Pickup option and if the return is not a result of our error, you will be charged a convenience fee of $6 for the UPS Pickup.

Re: Amazon Prime Members Beware

willdob3 — Tue, 07 Nov 2017 18:00:31 GMT

I’m unlikely to ever need a package I’m returning to be picked up regardless of the company it was purchased from.

Re: Amazon Prime Members Beware

Isobel Archer — Tue, 07 Nov 2017 18:13:36 GMT

Love Amazon. Their customer service is great. I've only had to return two items - one was defective and the other was a wrong item. Didn't have to pay to return either.

Re: Amazon Prime Members Beware

CLEM — Tue, 07 Nov 2017 18:58:01 GMT

@sunshine45 wrote:

taken from amazon returns information page:

Eligible product(s) must be returned using a trackable shipping method. Please contact our Customer Service or visit our online returns center and we will guide you through the process. We offer two options to return eligible product(s):
UPS drop off option: You can drop off your return at the authorized UPS location of your choice. There is no charge for this option.
UPS pickup option: UPS will pick up your return at the address of your choice. If you choose the UPS Pickup option and if the return is not a result of our error, you will be charged a convenience fee of $6 for the UPS Pickup.

@sunshine45Thanks for posting this. That makes me feel better. Now I can just drop things off at UPS which is only one block away from me.

Re: Amazon Prime Members Beware

LTT1 — Tue, 07 Nov 2017 22:06:35 GMT

@suzyQ3 @CLEM @Isobel Archer @willdob3 @sunshine45

Pardon if I included your name in this discussion in error.

For the first time (that I know of) a return fee was deducted on a package. I really have not been checking, but I am a frequent returner. This recent box for which we were charged was for PLAYDOH, which can be heavy. There was no indication that there would be a return charge.

We do spend thousands per month with Amazon Smile.

DH took the package to a UPS drop off site.

Re: Amazon Prime Members Beware

suzyQ3 — Tue, 07 Nov 2017 22:17:21 GMT

@LTT1 wrote:
@suzyQ3 @CLEM @Isobel Archer @willdob3 @sunshine45

Pardon if I included your name in this discussion in error.

For the first time (that I know of) a return fee was deducted on a package. I really have not been checking, but I am a frequent returner. This recent box for which we were charged was for PLAYDOH, which can be heavy. There was no indication that there would be a return charge.
We do spend thousands per month with Amazon Smile.
DH took the package to a UPS drop off site.

@LTT1, I should have added to my post that regardless if an item says "free returns" or not, I always "chat" with Amazon to make sure that I will not be charged for return shipping. I've had 100 percent success with that even when a item didn't specify that it had free returns.

I "chat" so that I will have a record.

Re: Amazon Prime Members Beware

SeaMaiden — Tue, 07 Nov 2017 22:21:58 GMT

Honestly if you are returning THAT MUCH that the return charges are a concern.....

then Amazon Prime is not a good fit for you. I have never had to return anything and I have ordered LOTS of product. Why are you returning so much?

Re: Amazon Prime Members Beware

topcat10 — Tue, 07 Nov 2017 22:25:24 GMT

Rethinking your renewal because of the return policy?....I think all the other benefits outweigh this one...but ok!

Re: Amazon Prime Members Beware

LTT1 — Tue, 07 Nov 2017 22:35:43 GMT

@suzyQ3

Thank you for reminding me!

When I have used the “chat” feature, it always turn out very good!