topic Re: Odd CS Call Today??? in Community Chat

Odd CS Call Today???

KingstonsMom — Thu, 02 Nov 2017 15:29:40 GMT

I needed to return a pair of boots that just didn't fit right (within the 30 days) and I had only the return portion of the invoice, since they're so flimsy now they fall apart!

I never use their return label and the address where to return these was on the missing part of the invoice.

I called CS to get the correct mailing address to return boots and the rep said, "For returns I have to transfer you to a "Senior CS Specialist, do you mind holding?"

HUH???? All I'm asking is for the address to return them??

When the "Senior CS Specialist" came on the line and I told her I simply needed the address to return an item (within the 30 days), since that part of my invoice was missing, she gave it to me.

What the heck is this about? Now any question re: returns has to go to a "Senior CS Specialist"? Are we now gonna have to jump through hoops with returns?

What a waste of a salary IMO, no wonder their prices/shipping keeps creeping up.

Re: Odd CS Call Today???

Mom2Dogs — Thu, 02 Nov 2017 15:32:34 GMT

That is odd! I also have something to return and could not find the address for returning....what is up with that?

I am returng an ill fitting denim and co garmet......supposed to be fit a flare....it is all fit no flare and I used the click here measurements for my guide, sigh.......

Re: Odd CS Call Today???

Krimpette — Thu, 02 Nov 2017 15:36:53 GMT

Oddities are the norm for QVC, it seems. I placed an order for two SG tops day before yesterday. When I checked the status the next morning, it said "contact CS". So I contacted CS and she said there was a problem with my address. I have had QVC orders shipped to the same address for probably 10-15 years or more! She then put me on hold to check further. I was on hold for so long that I almost hung up. When she came back on, she said she'd have to refer me to a "specialist". I declined the order and told her I merely cancelled the order while I was on hold and placed a new order...without any "contact CS message"...at least not yet! Weird.

Re: Odd CS Call Today???

millieshops — Thu, 02 Nov 2017 15:46:10 GMT

Maybe they just hired lots of new CS and haven't finished training them?

I do know lots of CS for some companies work from their own homes. Maybe that's happening here, too.

I'm hoping for no returns for a long time - I'm determined to place no new orders (lots on AD coming up in Nov and Dec) until spring clothes come in, but not having a return address would be bad news even for those AD's. I'm not expecting to make returns, but there's no way to know that for sure.

Re: Odd CS Call Today???

chrystaltree — Thu, 02 Nov 2017 15:49:43 GMT

I'd have just printed off a return label.

Re: Odd CS Call Today???

Bri36 — Thu, 02 Nov 2017 15:49:46 GMT

If you look online, they provide an address for returns.

Returns Address

Re: Odd CS Call Today???

LindaSal — Thu, 02 Nov 2017 15:50:06 GMT

@IG You can print a return label when you click on order status, then the order #. I've had to do that before as I generally shred my invoices unless I know it is absolutely going back right away. Just in case, for next time.

Re: Odd CS Call Today???

KingstonsMom — Thu, 02 Nov 2017 15:55:20 GMT

@Mom2Dogs wrote:
That is odd! I also have something to return and could not find the address for returning....what is up with that?

I am returng an ill fitting denim and co garmet......supposed to be fit a flare....it is all fit no flare and I used the click here measurements for my guide, sigh.......

@Mom2Dogs

I'm thinking that they leave off the return address on the labels now, to encourage use of their prepaid label, which they make a profit on and it's so slow, QVC gets to earn interest on our money for at least several weeks before they issue our refunds.

With the volume QVC sells, that's a lot of interest by just delaying refunds.

Re: Odd CS Call Today???

KingstonsMom — Thu, 02 Nov 2017 15:56:50 GMT

@chrystaltree wrote:
I'd have just printed off a return label.

@chrystaltree

I don't use their return labels.

Re: Odd CS Call Today???

KingstonsMom — Thu, 02 Nov 2017 16:06:06 GMT

@Bri36 wrote:
If you look online, they provide an address for returns.

Returns Address

@Bri36

Thanks Bri!

Re: Odd CS Call Today???

Spurt — Thu, 02 Nov 2017 20:27:13 GMT

I just hope @KingstonsMom experience is not a trend that QVC is adopting.... there are a lot of companies whenever you want to cancel or return something they transfer you to another person to try to get you to try to make an exchange or try a similiar item, or talk you out of canceling a service ....it's darn annoying and I have to tell them I want to just CANCEL---DO IT!!!