topic Re: My last 2 Walmart online orders.... in Community Chat

My last 2 Walmart online orders....

wvumountiefan — Wed, 01 Nov 2017 21:45:29 GMT

In the past month I have placed 2 online orders with Walmart and the latest one was last week. I live in a rural area about 26-28 miles from my local Walmart. This last order were a couple heavier items like a bigger bag of dog food. I knew the box would be big.

Saturday I get an update from Fedex that my order was delivered on my front porch. 😳.

Now, you can imagine my reaction to the email as I was home all day. Sunday, I contacted Walmart and they took care of it. CS was great.

I received an email and was ask to complete a survey about my CS experience with Walmart, and I did. In the comments I also explained that it concerned me as to where these orders were left, or what happened to them.

I order online quite a bit, and I have things shipped to my house several times a month by UPS and Fedex. I’m not sure what is going on, but I believe in the end we are the ones who pay for these mistakes. I don’t know what Walmart does beyond taking care of it on my end, but it’s costly for someone. What are your thoughts?

Re: My last 2 Walmart online orders....

Mominohio — Wed, 01 Nov 2017 23:35:32 GMT

I don't understand the problem?

Was the order not delivered?

If so, and I've had that happen, Walmart was great about replacing the missing items right away and at no cost to me.

I'm not sure any of this was Walmart's issue, but the problem with the carrier or even perhaps taken off your porch after delivered.

But you are very right, the cost of things like this are passed on to customers, companies never eat it, it ends up in the price of items.

Re: My last 2 Walmart online orders....

patbz — Thu, 02 Nov 2017 00:58:19 GMT

This is a problem with online ordering in general (including EBay and Amazon). Frequently I get a text that such and such was delivered (usually it's USPS) and even though it's not a large pkg and I'm home, it's a notice left in my mailbox (about 100 ft from my front door) to pick it up the next day from the Post Office. It is laziness on part of carrier, I'm sure.

Re: My last 2 Walmart online orders....

Kachina624 — Thu, 02 Nov 2017 02:18:48 GMT

If this was a FedEx delivered package, it was probably left at the wrong house. I think the majority of FedEx delivery people are educationally deficient. I couldnt count the number of times this has happened to me.

Re: My last 2 Walmart online orders....

halfpint1 — Thu, 02 Nov 2017 02:45:40 GMT

I happen to hit my orders and found out in the spring 2 orders I never received. Plants and a pendant. Nothing I could do for it said delivered. All my orders said delivered but it usually after dark with no knock or doorbell. Today there was 2boxes and 2packstsages. If my son hadn't called and if he left something here I would never have known the pakages were on the porch for I turned on the light so he could park. Over a $100 lost.

Re: My last 2 Walmart online orders....

febe1 — Thu, 02 Nov 2017 02:56:59 GMT

Placing an on-line order with Walmart is at best risky business. Once in a while it arrives on time. Most times it's hit and miss. What you order and what you receive are often not the same thing.

Prices go up constantly. Prices in-store are not the same as on-line. Packaging leaves a lot to be desired as a box with canned goods arrived and just fell apart when lifted.

I thought Walmart would improve on their new venture with time. Time has been given with very little improvement.

I'm very disappointed in Walmart. I do not think they will be in the $35. free delivery too long. Compared to Amazon they will never catch up. The began something they were not up to the challenge.

Lastly, even with changing prices, most everything I check out is still better than Amazon.

Re: My last 2 Walmart online orders....

wvumountiefan — Thu, 02 Nov 2017 09:37:23 GMT

@Mominohio wrote:
I don't understand the problem?

Was the order not delivered?

If so, and I've had that happen, Walmart was great about replacing the missing items right away and at no cost to me.

I'm not sure any of this was Walmart's issue, but the problem with the carrier or even perhaps taken off your porch after delivered.

But you are very right, the cost of things like this are passed on to customers, companies never eat it, it ends up in the price of items.

The problem was that Fedex sent me a delivery status that the order was delivered and on my front porch. I also explained in my post that Walmart CS was great and took care of it. None of this was a Walmart issue. I didn’t blame Walmart.

Re: My last 2 Walmart online orders....

ID2 — Thu, 02 Nov 2017 10:35:00 GMT

I live 30 min. from my local Walmart too and would never have things delivered. I would go to the store, put that big bag of dog food in my cart and bring it home. I live rural also but would much rather shop b&m stores at all times!

Re: My last 2 Walmart online orders....

CelticCrafter — Thu, 02 Nov 2017 10:51:42 GMT

My only gripe with Walmart is the number of boxes they will send for one order.

I recently placed an order for 5 items and it was sent in 4 separate boxes.

If they had given it some thought, it could have fit into one box.

Re: My last 2 Walmart online orders....

Laura14 — Thu, 02 Nov 2017 12:46:40 GMT

I've taken advantage of the Walmart online ordering recently.

I agree that the prices are all over the map. I ordered Craisins for a really good price (less than $2 for 6 boxes) that was a bit cheaper than the supermarket. The next time I went to order them again a few weeks later they wanted $5!

Um, no. My supermarket is a little over $2.

Same thing with peanut butter. You order it once and they want double the price next time. So I've stopped.

I also had an issue with 2 days turning into a week. It was around the hurricane strikes which I was all around but not directly in during the time it should have been delivered. I was a little miffed since I could have just bought the stuff that weekend which I did anyway and just had extra when it eventually did come.

Walmart has some definite kinks to work out.

Re: My last 2 Walmart online orders....

SilleeMee — Thu, 02 Nov 2017 12:54:52 GMT

@CelticCrafter wrote:
My only gripe with Walmart is the number of boxes they will send for one order.

I recently placed an order for 5 items and it was sent in 4 separate boxes.

If they had given it some thought, it could have fit into one box.

If I'm not mistaken, there is a place on the checkout page where it asks if you want it all shipped at the same time. Now whether or not this means all in the same box is another issue. I'm not sure about this part. @CelticCrafter

Re: My last 2 Walmart online orders....

febe1 — Thu, 02 Nov 2017 18:26:33 GMT

@CelticCrafter wrote:
My only gripe with Walmart is the number of boxes they will send for one order.

I recently placed an order for 5 items and it was sent in 4 separate boxes.

If they had given it some thought, it could have fit into one box.

@CelticCrafter, it's ridiculous. The reason for all the boxes is that it doesn't go to one warehouse to fill the order, it goes to all the different departments. Can you imagine all the money they waste in packaging? I suppose that's why they raise prices.

Also, you don't get a sales check with all items. To return is to print out the barcode and take it to your local store. Too much trouble.

Re: My last 2 Walmart online orders....

corita — Thu, 02 Nov 2017 18:58:03 GMT

My online orders with WalMart have been okay! Sometimes, the two day delivery ends up being three days.

But, what I really don't like are those many boxes used for my orders. It is such a waste and so much cardboard for the blue bin!! I have complained to Wal Mart - via email - but no answers!!

Re: My last 2 Walmart online orders....

mistriTsquirrel — Thu, 02 Nov 2017 19:04:06 GMT

@CelticCrafter wrote:
My only gripe with Walmart is the number of boxes they will send for one order.

I recently placed an order for 5 items and it was sent in 4 separate boxes.

If they had given it some thought, it could have fit into one box.

@CelticCrafter I've had the same thing happen. I figured that maybe the items were coming from different warehouses. Not sure about that.

Re: My last 2 Walmart online orders....

twocent — Thu, 02 Nov 2017 19:09:28 GMT

In my area, Walmart shipping can be a disaster. You really have to be careful of what items you select in any one order- as the entire order is more than likely going to arrive in a huge box with no packing materials.

I have had several disasters arrive and ended up making trips to the store and standing in line at the service desk. Would have been more simple to just have driven in and fought the insanity to shop in the store.

Re: My last 2 Walmart online orders....

Spurt — Thu, 02 Nov 2017 20:38:30 GMT

@wvumountiefan

I would have called Customer Service and asked what address they had on their end and what Fed Ex has. I have a very long street name and sometimes it causes part of my address to get cut off....

Or maybe since it was a rural address they delivered your package to the wrong place.................

Re: My last 2 Walmart online orders....

Spurt — Thu, 02 Nov 2017 20:40:28 GMT

I ordered one and only one thing online from Walmart....my item arrived just thrown in a box with no packing material and it arrived broken....I returned for a refund and never ordered from them again.

I ordered the same thing from Target, nicely packaged, item was perfect...and Target was actually the same price!

Re: My last 2 Walmart online orders....

mistriTsquirrel — Thu, 02 Nov 2017 21:34:32 GMT

@Spurt I ordered a pillow from Target. The description said the fill was man-made poly. The day I got it, tiny little feathers had already poked their way through the cover. I'm not allergic to down, so I figured no big deal. But after 2 or 3 days of use, the pillow was already starting to come apart at one of the seams!!

So I would say that--even though the shipping was okay--the product inside the package was far below what I expected in terms of quality, and the description on the website was not accurate.

I will still order from either place though. I think the pillow thing was probably just an anomaly. I'll see if there are any problems with items I order from Target in the future.

Re: My last 2 Walmart online orders....

excpa — Thu, 02 Nov 2017 21:41:18 GMT

II haven't been thrilled with Walmart.com lately and I used to think highly of them. It seems the warehouses/shipping centers are not uniform. I've ordered repeat items and the results have been strange. Some have packing materials, some don't. Same items, from different locations. I will never again order anything even a bit liquid from them delivered to my home. One place just took the whole item and wrapped it in successive plastic bags. Many, many plastic bags. Each one had liquid in it. Yech!

(I may just be going through one of those horrible periods where nothing is going right. Maybe I'll just put a blanket on my head and wait for Spring.)

Re: My last 2 Walmart online orders....

febe1 — Fri, 03 Nov 2017 03:42:14 GMT

@Spurt wrote:
I ordered one and only one thing online from Walmart....my item arrived just thrown in a box with no packing material and it arrived broken....I returned for a refund and never ordered from them again.

I ordered the same thing from Target, nicely packaged, item was perfect...and Target was actually the same price!

I've never seen anything like it, @Spurt. They surely were not prepared for this challenge. Their operation is actually funny, it's so bad.

If you had ordered a second thing instead of just once, it would have jumped up in price. They hiked the prices so much, it was cheaper at Publix.

Whoever is running this should be removed immediately before they bankrupt the company.