topic Re: help with tracfone in Community Chat

help with tracfone

goldensrbest — Tue, 31 Oct 2017 16:16:52 GMT

Our power has been out for 2 days ,just came on ,still have not been able to call out on phone ,only can text.

Re: help with tracfone

software — Tue, 31 Oct 2017 16:19:24 GMT

2 things.

I have the pay-as-you-go plan so if I run out of minutes, I can't call. Are you sure you have phone minutes available?

2nd thing, not sure why your power is out but I've lived through several disasters when power has been out and the only way to communicate is by text.

I would restart the phone, also.

@goldensrbest wrote:
Our power has been out for 2 days ,just came on ,still have not been able to call out on phone ,only can text.

Re: help with tracfone

goldensrbest — Tue, 31 Oct 2017 16:31:01 GMT

We had a huge wind storm,thousands here in maine lost their power.

Re: help with tracfone

kitcat51 — Tue, 31 Oct 2017 16:34:57 GMT

Turn your phone off then turn in on, it should work. This happened to me too a few weeks ago, looked at TracFone website & that was the trouble shooting instructions...if that doesn't work call their CS.

Re: help with tracfone

software — Tue, 31 Oct 2017 16:34:58 GMT

@goldensrbest wrote:
We had a huge wind storm,thousands here in maine lost their power.

When cell towers are damaged, texts will work when phone calls don't.

Re: help with tracfone

goldensrbest — Tue, 31 Oct 2017 16:35:36 GMT

How do i know about minutes ?

Re: help with tracfone

goldensrbest — Tue, 31 Oct 2017 16:36:32 GMT

@kitcat51 wrote:
Turn your phone off then turn in on, it should work. This happened to me too a few weeks ago, looked at TracFone website & that was the trouble shooting instructions...if that doesn't work call their CS.

I can't call out ,at all.

Re: help with tracfone

waterlily — Tue, 31 Oct 2017 16:43:09 GMT

Try taking the back off the phone, remove the battery and then put it back in, put the back on and try again. When I remove the battery on my LG it will fix almost anything. Good luck.

Re: help with tracfone

goldensrbest — Tue, 31 Oct 2017 16:50:45 GMT

I called tracfone ,could not really understand lady, i need more minutes how to do that .please.

Re: help with tracfone

MoJoV — Tue, 31 Oct 2017 17:14:17 GMT

Maybe the cell phone towers in your area are down.

Re: help with tracfone

MoJoV — Tue, 31 Oct 2017 17:18:17 GMT

@goldensrbest wrote:
I called tracfone ,could not really understand lady, i need more minutes how to do that .please.

You can go to Walmart or just about any store and buy a minutes card. Or you can buy right from your phone with a credit card. Just go to the My Account onbyour phone.

Re: help with tracfone

kitcat51 — Tue, 31 Oct 2017 18:20:19 GMT

@goldensrbest You can buy a minutes card at most stores including your grocery store, buy from your phone or go to the TracFone website & buy it there. Hope this information helps.

Re: help with tracfone

Spurt — Tue, 31 Oct 2017 18:24:12 GMT

@goldensrbest

convienence stores, drug stores, Target have the Tracfone airtime cards, or if you internet is still working from tracfone.com just click add air time.........

I wonder if its because your cell towers are down. A friend's mom lives in the Texas coast and because of hurricane harvey she didnt have cell towers for awhile, maybe with your bad storm the cell towers were damaged..........

Re: help with tracfone

excpa — Tue, 31 Oct 2017 18:36:29 GMT

Have you tried their web site? Maybe there is information there.

Re: help with tracfone

goldensrbest — Tue, 31 Oct 2017 18:44:35 GMT

Hi everyone ,i have been so busy doing things around the house ,now that i have power,i ordered from web site minutes,now got to check and make sure they are loaded, thanks to every one.

Re: help with tracfone

goldensrbest — Tue, 31 Oct 2017 18:46:49 GMT

@softwareI went with the pay as you go ,that you mentioned,i hope they let me know when i need more minutes ,the next time.

Re: help with tracfone

software — Tue, 31 Oct 2017 18:49:45 GMT

@goldensrbest wrote:
@softwareI went with the pay as you go ,that you mentioned,i hope they let me know when i need more minutes ,the next time.

You can keep up with it by downloading the Tracfone app or check it online.

Re: help with tracfone

qvcaddition — Tue, 31 Oct 2017 23:11:55 GMT

I can never pick up messages. I did everything I was suppose to do even called Tracfone CS and they can't help me. I need to break down and buy a Jitterbug. That was clear and worked beautifully. My problem, i am getting what I paid for, nothing. Just the price of the phone two years ago on the Q. Just pay for minutes and get triple. If I used the phone a lot I would not be sticking to it.

Re: help with tracfone

Big Sister — Wed, 01 Nov 2017 01:33:18 GMT

When you are calling and speaking to a customer service rep whom you can't understand well, ask to be transferred to an English speaker (hopefully, one in the USA.) That usually works.