topic pleasant surprise in Community Chat

pleasant surprise

ms traditional — Fri, 27 Oct 2017 00:31:01 GMT

i ordered a skirt with express shipping from HSN - and a necklace with regular shipping, both on the same day. i got an e-mail that they are sending the necklace along with skirt express shipping - they combined the shipments at no additional cost to me. now that is the sort of thing that builds customer loyalty.

Re: pleasant surpriseh

Nancy Drew — Sun, 14 Jan 2018 02:09:38 GMT

Re: pleasant surpriseh

blackhole99 — Fri, 27 Oct 2017 00:38:32 GMT

WOW

Re: pleasant surprise

chrystaltree — Fri, 27 Oct 2017 02:21:47 GMT

Nice. Smart. Not to say that something like that would instill customer loyalty in me. The quality of the merchandise and value does that. I think it's a perk because you used express shipping for one item and sending both items costs them nothing and it's the type of thing that you would appreciate and share with other people...like you did. Free advertisement.

Re: pleasant surprise

ms traditional — Fri, 27 Oct 2017 11:29:14 GMT

nice to know that HSN coordinates shipments (2 separate orders on same day) - and knows that it can send out one package rather than two - which probably saves them money. i like efficiency - it leads to better pricing and happy customers.

Re: pleasant surprise

Bri36 — Fri, 27 Oct 2017 11:31:30 GMT

Wow. That would have made me very happy!