topic Re: So Done With EvineLive in Community Chat

So Done With EvineLive

moon_gazer — Thu, 26 Oct 2017 01:23:04 GMT

I don't know why I order stuff from EvineLive anymore - their shipping charges are outrageous. Recently during one of their Gem Treasure events, they had sapphire stack band rings on sale with $2.99 shipping on everything. I ordered 2 of the rings and of course they both came in the same package. Decided they just really didn't look as good in person as on tv, so I returned them. They deducted $5.99 on each ring for original shipping and handling instead of the $2.99 I was charged. I had to call customer service to get it corrected. They told me they would credit the $6.00 back to me as a one time courtesy ----- it was their mistake!! SO DONE WITH THEM.

Re: So Done With EvineLive

blackhole99 — Thu, 26 Oct 2017 01:48:48 GMT

I know what you are talking about, I have had several bad experiences with them concerning shipping and returns.

Re: So Done With EvineLive

Kachina624 — Thu, 26 Oct 2017 01:51:22 GMT

Under the circumstances you describe, they don't normally do refunds. Like QVC, the return shipping is a lot more than what you paid to get it.

Re: So Done With EvineLive

Hershey2 — Thu, 26 Oct 2017 02:00:57 GMT

Even if you had free shipping you still have to pay for the return. They were nice to offer you a refund.

Re: So Done With EvineLive

JaneMarple — Thu, 26 Oct 2017 02:37:36 GMT

@moon_gazer wrote:
I don't know why I order stuff from EvineLive anymore - their shipping charges are outrageous. Recently during one of their Gem Treasure events, they had sapphire stack band rings on sale with $2.99 shipping on everything. I ordered 2 of the rings and of course they both came in the same package. Decided they just really didn't look as good in person as on tv, so I returned them. They deducted $5.99 on each ring for original shipping and handling instead of the $2.99 I was charged. I had to call customer service to get it corrected. They told me they would credit the $6.00 back to me as a one time courtesy ----- it was their mistake!! SO DONE WITH THEM.

All the shopping TV networks do this including QVC, it's not only Evine!

Re: So Done With EvineLive

Plaid Pants2 — Thu, 26 Oct 2017 03:18:44 GMT

Why didn't you just write out the return address on the envelope, and mail it back?.

I can't imagine two rings weighing more than a few ounces, and maybe cost a couple of stamps to send back.

Re: So Done With EvineLive

Lipstickdiva — Thu, 26 Oct 2017 14:07:49 GMT

Evine's normal s/h on those stack rings is $5.99, not $2.99. It seems to me the OP is saying that when they processed the refund, they deducted $5.99 per ring for the original s/h and not the $2.99 per ring she paid. I don't think she was talking about the return label fee.

Re: So Done With EvineLive

SeaMaiden — Thu, 26 Oct 2017 14:10:37 GMT

yes... I really do not order much from these shopping channels anymore unless I know that I will not return it. They nickle and dime you to death.

Re: So Done With EvineLive

Lipstickdiva — Thu, 26 Oct 2017 14:12:53 GMT

@moon_gazer, I gave up on them for a long while when they were ValuVision for something similar. I ordered some Pam McCoy clothing. It was all shipped to me in one box. I returned all but one piece because it was horrible. I put everything back in the same box, went to the post office and paid to ship the box back myself.

They processed my refund and charged me $6.95 PER Item that was in that box for the return. I contacted them and told them I paid for the return and had the PO receipt to prove it. I was on hold for awhile and the CS Rep came back and said as a one time courtesy they would refund the money back to me but I needed to understand it was a 1 time thing. They weren't going to do it again. I told her they were doing nothing as a courtesy for me. I paid the return s/h and this was their mistake. I told her my shopping with them was done for awhile. And I stuck to that for a few years.

@JaneMarple, HSN still refunds original s/h. They are the only shopping channel that does. I expect that to change soon.

Re: So Done With EvineLive

wagirl — Thu, 26 Oct 2017 14:26:04 GMT

the few times I have sent things back to Evine---I email CS and tell them I am sending it back as well as letting them know that I am paying for the return and not using their return label, then I write a note and put that in with the return saying the very same thing. Once I had to pay when they got a return as the easy pay amounts weren't big enough to cover their cost of the return label---that's when I decided --NO MORE----and then the shipping per piece at $5 EACH for the things that are on clearance---can add up fast---

That is crazy!!!!!

Re: So Done With EvineLive

chrystaltree — Thu, 26 Oct 2017 21:37:30 GMT

I think their s&h charges are higher than QVC's but not really high. I have no complaints. I've never been a flex pay person but Evine has 6 Easy Pays on everything several times a week, if not more. I do use that. I had a huge problems with returns back when they were ShopNbc, I stopped buying from them for years. And then I took a chance on Evine and it's been a good experience. I like their Saturday morning Fashion show more than AMS now because it's all clothing, no skincare and makeup. I recently bought myself an Invicita watch that was on clearance when they were having a big Invicita extravaganza. It might have been a mistake but I got a gorgeous lavender Invicta watch for $24.99; the orinial price was around $300. And it was on 6 Easy Pays.