topic Bed Bath Beyond Good Experience in Community Chat

Bed Bath Beyond Good Experience

granddi — Fri, 06 Oct 2017 02:29:25 GMT

Great Customer Service!

I bought a Cuisinart "Keurig" type coffee maker to replace one that I had had for 5-6 years. There was no doubt I was going to keep it and no doubt that it would be a work horse.

Well, 8 weeks later it quit working. I had no box and no receipt. I went through by credit card statements and sorta created proof of purchase. When I explained the problem, the clerk said no problem. She told me to just go select what ever I wanted to exchange for. I don't think she even tried to search for a record of purchase.

Thanks--BBB

Re: Bed Bath Beyond Good Experience

Venezia — Fri, 06 Oct 2017 02:35:11 GMT

They are a very good store. I think their return policy is excellent and I've always found the staff at whichever branch I'm in to be very helpful. Glad you had a good experience, too!

Re: Bed Bath Beyond Good Experience

QVCkitty1 — Fri, 06 Oct 2017 02:44:05 GMT

Good customer service, leads to repeat business !!

Re: Bed Bath Beyond Good Experience

laj3169 — Fri, 06 Oct 2017 03:13:11 GMT

I so agree with you! They have the best customer service online also. Their shipping is also very fast for online orders. I received melted Luminara Pumpkin candles and took them back to my locat BBB and they were super nice. Both in store and online customer service is excellent. I was super impressed!

Re: Bed Bath Beyond Good Experience

GCR18 — Fri, 06 Oct 2017 03:13:59 GMT

The store has a good variety, but the checkout line is always long with one cashier.

Re: Bed Bath Beyond Good Experience

software — Fri, 06 Oct 2017 12:57:23 GMT

It seems more brick & mortar stores have a much more generous return policy than the online retailers.

I wanted to swap some makeup I purchased at Belk. They have a 180 day return policy. I never used the makeup and there were no questions asked, just get the one you want and swap it.

I keep receipts for a while, especially if it's a somewhat big purchase, I keep the receipt with the user manual.

I have a small drawer I use to stuff receipts, when it gets really full I toss and start again.

I don't know what Walmart's "official" policy is but they are also no questions asked.

Re: Bed Bath Beyond Good Experience

Moonchilde — Fri, 06 Oct 2017 21:57:07 GMT

BBB’s return policies are excellent.

I purchased an expensive major brand electric room heater from HSN. I loved it, but it started to malfunction only a year after I got it. For $90, I felt it should have performed better/longer.

I have made do with it until recently, when I decided I’d just had it. Deliberately choosing a different brand with the omission of a feature I thought might be causing the problem, I purchased from BBB with a 20% off coupon, knowing that if it kwaps out in a year, two years, even three years, I can go in and get another heater in exchange.

Re: Bed Bath Beyond Good Experience

KingstonsMom — Fri, 06 Oct 2017 22:07:27 GMT

@granddi wrote:
Great Customer Service!

I bought a Cuisinart "Keurig" type coffee maker to replace one that I had had for 5-6 years. There was no doubt I was going to keep it and no doubt that it would be a work horse.

Well, 8 weeks later it quit working. I had no box and no receipt. I went through by credit card statements and sorta created proof of purchase. When I explained the problem, the clerk said no problem. She told me to just go select what ever I wanted to exchange for. I don't think she even tried to search for a record of purchase.

Thanks--BBB

@granddi

I agree that BBB is great about returns!

And you never have to worry about a receipt, they can look up your purchase by your method of payment!

Re: Bed Bath Beyond Good Experience

rrpell — Fri, 06 Oct 2017 22:11:19 GMT

I love they honor their coupons beyond the "expiration" dates. I save every coupon I get. When I check out, their salespeople will go through my coupons and apply them to my advantage. They are a great store!

Re: Bed Bath Beyond Good Experience

kivah — Fri, 06 Oct 2017 22:47:23 GMT

The Bed/Bath in Oxnard, CA -- right near my house --- has excellent customer service. I prefer to buy there than Walmart!!!! I've also used their on-line site a few times. A year ago, I ordered an 8-cup Hamilton Beach Coffee Maker on-line and it stopped working 8 months later. I emailed Bed/Bath - and I chose a 4-cup Farberware Coffee Maker. They shipped it free to my house and credited me the difference in price. Shopping at the store is also very relaxing. I go thee during the day - on weekdays.

Re: Bed Bath Beyond Good Experience

dreamieLil — Sat, 07 Oct 2017 04:22:50 GMT

I like their B & M store and online store as well.

Re: Bed Bath Beyond Good Experience

ID2 — Sat, 07 Oct 2017 11:12:49 GMT

Years ago I bought a complete comforter set. It cost me more than I wanted to spend but I did have my 20% off coupon so I got it. We used this lovely comforter set for at least 2 years when I noticed it begin ripping and literally falling apart. I took a chance and went over to my local bb&b and asked them about it. We always keep our receipts so she told us just to bring in the old comforter and go pick out a new set of my choice. Now thats what I call customer service!

Re: Bed Bath Beyond Good Experience

I am still oxox — Sat, 07 Oct 2017 11:54:00 GMT

BBB has excellent customer service, my living room lamps are from them, and somehow hubby cracked the globe in his, we went in to see if they sold a replacement, their comment bring it back we will give you a new one