topic Re: Frustration: in Community Chat

Frustration:

Annabellethecat66 — Sun, 01 Oct 2017 18:54:13 GMT

This happens to me and it really bothers me!

So, I often send my daughter things I see that she might like.

In this case it was the aluminum pan David just had on his show. I order everything for ME automatically, so there's no wait.

However, to have it sent to her I need to talk to a human. Once again, I was put on hold almost from the beginning of the presentation until David said, "Sold Out".

I know it doesn't do any good, but it makes me feel better to call customer service and ask them to PLEASE hire more phone answerers (my made-up word) at least during his shows.

Why can't QVC do that? I don't understand....OK, I do understand why....but it still frustrates me....

Perhaps if more people (who experience this) call customer service and complain something will change.

In my opinion, I think people don't let higher ups understand their frustration. They complain to the poor people who answer the phones. It's that way with everything. It's the people who come in contact with the public who get the wrath of the public when it's the (what I call CHIEF's) who never hear about the problem.

I try to not take my frustration out on those who are doing their job. I suggest other's do the same.....unless perhaps I'm the ONLY one who experiences this problem? Maybe that's the case.

However, I think it's that people don't bother to complain to those who could possibly fix whatever the problem is.

Re: Frustration:

SharkE — Sun, 01 Oct 2017 19:11:35 GMT

Those pans are every where. Bed and Bath & Beyond has them

Try to get one with the USA brand on it. They're more expensive, but, quality is just about on the same par with King Arthur products. Use your 20% off coupon, too.

Big jelly roll pans you can use for cookies, also. USA makes a big one at BEd and bath

Re: Frustration:

noodleann — Sun, 01 Oct 2017 19:06:20 GMT

But you don't have to speak to anyone by phone to have something sent to your daughter or to anyone else. You simply add their name and address at the point in the order screen where it solicits the send-to info and have it sent there. I added a relative's data just now to see if it worked, and it did.

I do not do "speed buy," so I see those screens that allow you to input options.

I seriously doubt QVC will add more people to handle orders for products that wind up selling out, simply because they don't have to. What they need is more stock, not more staff.

But I would keep an eye on the item because what's likely to happen is people who thought they were going to buy it and send a check decide not to, and that frees up stock to order. I've lucked into more than one buy because I was waiting for that moment to pounce and sure enough, the remorse kicked in and stock returned online. Hope that makes sense.

Good luck. Your daughter is very lucky to have a mother who keeps her top of mind.

Re: Frustration:

chessylady — Sun, 01 Oct 2017 19:06:51 GMT

Are you saying that the QVC app for phone or tablet does not have a mail to/bill to option?

Re: Frustration:

millieshops — Sun, 01 Oct 2017 19:08:03 GMT

@Annabellethecat66Are you sure you can't do it yourself using the .com? Looks to me as if you could. Hope someone who has done it recently chimes in here.

Re: Frustration:

moongirl — Sun, 01 Oct 2017 19:08:49 GMT

I think a lot of people use their phone or laptop these days. I remember the days of calling QVC. It is so easy and so much faster... it is easy to learn. I don't watch much , I just check the computer and watch the video.

Re: Frustration:

Noel7 — Sun, 01 Oct 2017 19:11:54 GMT

@Annabellethecat66

They want people to order online.

I never call in, I just ordered the braising pan online, it just takes a minute, no waiting, no dropped calls, and QVC saves money, which is what they want.

Re: Frustration:

moongirl — Sun, 01 Oct 2017 19:13:15 GMT

yes, when using your computer, you can ship it to where ever you want, there is a section where you can fill out the name address to the person you want to ship it to... I have my daughters addresses there and you can click to add a new address

Re: Frustration:

millieshops — Sun, 01 Oct 2017 19:17:17 GMT

@SharkEAfter I ordered here, I checked the Walmart site - didn't see the same size and shape though I did see many, many different configurations and sets, too. Plenty of choices - especially for those who want matched sets or larger items.

Curiosity question - I noticed some (all??) the copper chef at Walmart was coming from a sub-vendor. Is Walmart better than Amazon is at dealing with their vendors? I won't ever order anything from Amazon that I know comes from a different seller.

Re: Frustration:

sidsmom — Sun, 01 Oct 2017 19:21:13 GMT

@Annabellethecat66 wrote:

.....unless perhaps I'm the ONLY one who experiences this problem? Maybe that's the case.

Yes.

Yes it is the case.

Re: Frustration:

Noel7 — Sun, 01 Oct 2017 19:40:11 GMT

@Annabellethecat66

When you first sign up for online ordering, you fill out your address, phone etc. Then you can add the name and address of people you want to ship to. After that, it's a snap. Click a couple of times and it's yours.

I'm pretty sure I got the last braising pan in the color I wanted because I could order basically in seconds.

Re: Frustration:

goldensrbest — Sun, 01 Oct 2017 20:02:12 GMT

I have seen that you said she sends things back that you buy her.

Re: Frustration:

ScarletDove — Mon, 02 Oct 2017 18:35:24 GMT

Yes, I always order on line and never call unless there is an on-line tech problem or a screwup for a return. I called in years ago, but once the online ordering became available, that is the only way I order. This allows me to go to QVC through the iGive website for local charity donations; do the same with Amazon Smile. I have bill-to/ship-to option I use all the time for food products and/or merchandise to someone in FL, I am in MD. Convenient, easy, and as quick as your fingers can place an order....

Re: Frustration:

dex — Sun, 01 Oct 2017 19:58:33 GMT

@millieshops Walmart does stand behind the products from sub vendors.We had a problem and they handled it.at first they asked us to send it back to sub vendor.My DH told them no we bought from Walmart...you deal with the vendor.

Re: Frustration:

sunshine45 — Sun, 01 Oct 2017 20:02:41 GMT

i dont have this problem. i order everything online, mainly because it is faster, easier, and i get my rebates. i keep the names and addresses of my recipients stored and choose them as my ship to if it is a gift.

Re: Frustration:

Bri36 — Sun, 01 Oct 2017 20:04:02 GMT

Why can't you store her address and order online?

Re: Frustration:

libbyannE — Sun, 01 Oct 2017 21:49:14 GMT

@Annabellethecat66

Just order online. When I get to the address part, I click on my mother's address, my niece's, etc. or I enter a different one. You don't need to talk to a person to do that.

Re: Frustration:

MalteseMomma — Sun, 01 Oct 2017 22:17:01 GMT

Years ago when I used the, "Bill to / Ship to" option everything I ordered from then on

went to my DD in Az.....I am in NJ. It took a very long time to clear it all up. I will never

use it again...............

Re: Frustration:

Kachina624 — Sun, 01 Oct 2017 23:23:03 GMT

If you're going to use "ship to" addresses you have to be very careful that you don't default to the ship to unintentionally and start shipping all your mundane purchases to Aunt Harriet in Topeka. I had that happen once but it was just my sister who got the package. QVC's defaults don't work as they should.

Re: Frustration:

pattypeep — Mon, 02 Oct 2017 01:42:38 GMT

@Annabellethecat66 Ouch. That smarts. I order delivery direct for several people and always do it through .com. Never had a problem. Just add your recipients to your address book and indicate which one gets it when you check out. Make sure your address is the default.