topic Re: USPS Shipping -- Fed Up with the answers I received from CS in Community Chat

USPS Shipping -- Fed Up with the answers I received from CS

I am still oxox — Thu, 28 Sep 2017 13:42:44 GMT

To say I am annoyed is putting it mildly, I spoke to a CS supervisor and got no where, best they could say is wait to tomorrow. Mind you if an item is sent UPS I get it overnight, it seems that the package was at my local post office day before yesterday and today has gone to a post office 10 miles away.

I am fed up and this might really do it for me, no more shopping

Re: USPS Shipping -- Fed Up with the answers I received from CS

millieshops — Thu, 28 Sep 2017 13:58:18 GMT

Frustrating, but I don't know what a supervisor can do beyond reporting your annoyance. They have no real power.

As for UPS vs USPS - there's virtually no difference where I live. I've had a package from one of them arrive an hour or two before the other, but that's all. I get everything I order 2 or 3 days before its EDD. I know it doesn't seem to be true elsewhere.

Re: USPS Shipping -- Fed Up with the answers I received from CS

I am still oxox — Thu, 28 Sep 2017 14:02:44 GMT

For me UPS is overnight Philadelphia to Suburban NYC, but with USPS, it first goes to somewhere in NJ and then some place on Long Island and then maybe to be local post office, then this package went somewhere else

No rhyme or reason to why something goes where

Re: USPS Shipping -- Fed Up with the answers I received from CS

Krimpette — Thu, 28 Sep 2017 14:04:07 GMT

I don't mind the UPS to USPS too much. My mail comes before noon every day. UPS often doesn't come until 7:30-8:00PM. True, it adds a day to the delivery, but I'm not often in that much of a hurry.

Re: USPS Shipping -- Fed Up with the answers I received from CS

SahmIam — Thu, 28 Sep 2017 14:06:19 GMT

I just had a large order from QVC delivered in 3 days. No issues, no fuss...nothing. A pure joy of an experience. Meanwhile, an item I ordered more than a WEEK earlier than this huge order is STILL sitting somewhere in a post office BECAUSE OF THE SMARTPOST JUNK THAT WE ARE FORCED TO USED WHEN ORDERING FROM QVC.

THe ONLY reason this order came UPS is due to the weight. I remember when ALL my orders came this quickly and with such little effort and it's why I USED to enjoy ordering from QVC...now, not so much.

Kinda like what's happened to flying......

Re: USPS Shipping -- Fed Up with the answers I received from CS

KingstonsMom — Fri, 29 Sep 2017 09:18:23 GMT

@I am still oxox

I feel your aggravation!

I ordered 2 of the same item (1 day apart, so they shipped separately) and the tracking yesterday showed them in GA (I live in GA), today it shows they are in Orlando, FL at 'UPS Mail Innovations' for sorting.

So they went past my state and I'll have to wait for them to come back to GA, then be delivered by USPS turtle express.

My EDD was today, I'll be lucky to get them next week.

Re: USPS Shipping -- Fed Up with the answers I received from CS

Kachina624 — Thu, 28 Sep 2017 14:40:50 GMT

The delay caused by the UPS/USPS transfer is the new normal it seems, so better get used to it. It'll only get worse as Internet sales increase. I can't seem to manage to get rid of all the boxes once they do arrive.

Take into account the longer shipping time when you need a gift or something fast.

Re: USPS Shipping -- Fed Up with the answers I received from CS

SharkE — Thu, 28 Sep 2017 14:48:13 GMT

yeah, if your smart, ladies, get Xmas shopping up and going. Don't wait till Dec 12th then sweat bullets stuff for little Dotty and Mike may or may not make it in time.

Help thyself . I don't rely on anybody but ol' Ms. Shark. If I see something and I think that's good for my husbands xmas gift then I order in Sept don't wait on the good graces of QVC and/or postal personnel.

Re: USPS Shipping -- Fed Up with the answers I received from CS

Mustang Shar — Thu, 28 Sep 2017 14:48:13 GMT

The problem is within the Post Office, right? There used to be a way to choose UPS instead of this Sure Post thing. I wonder if they chose a different carry, like Fed Ex, IF delivery might improve?

Re: USPS Shipping -- Fed Up with the answers I received from CS

karol59 — Thu, 28 Sep 2017 14:49:40 GMT

They also lose packages I order from QVC. Next time I order I will tell them if they switch delivery to usps, don't bother.

Re: USPS Shipping -- Fed Up with the answers I received from CS

BirdieGal — Thu, 28 Sep 2017 14:50:11 GMT

@SharkE

Which is why I am only three more things away from being completely done with my Christmas shopping. Every bit of it!

Re: USPS Shipping -- Fed Up with the answers I received from CS

LindaSal — Thu, 28 Sep 2017 14:59:51 GMT

I really think the postal service is just overwhelmed with deliveries since the craze of online ordering. My sister in law is a post master and she works all week and even on Sunday to go in and get the Amazon Prime orders out! I wouldn't want her job! Let's give them a little credit.

Re: USPS Shipping -- Fed Up with the answers I received from CS

SharkE — Thu, 28 Sep 2017 15:07:01 GMT

I'd like to see more buying back in the stores. Internet sales is a have to and it shouldn't be that way. Local stores in our own towns should have what we need instead of having to give our trade to internet sales.

I needed a battery for my laptop (Nope, don't carry you have to order)

Couldn't find decent top to go with my new grey slacks (have to order)

Couldn't find Rachel Ray butter warmer (online order)

On and on like that. Stores don't carry nothing any more why we're forced to order, wait and take our chances on getting stuff.

Re: USPS Shipping -- Fed Up with the answers I received from CS

tansy — Thu, 28 Sep 2017 15:09:38 GMT

@Mustang Shar wrote:
The problem is within the Post Office, right? There used to be a way to choose UPS instead of this Sure Post thing. I wonder if they chose a different carry, like Fed Ex, IF delivery might improve?

I think the problem lies with QVC choosing to save money by allowing packages to be handed off to Sure Post.

Re: USPS Shipping -- Fed Up with the answers I received from CS

KingstonsMom — Thu, 28 Sep 2017 15:26:59 GMT

@Kachina624 wrote:
The delay caused by the UPS/USPS transfer is the new normal it seems, so better get used to it. It'll only get worse as Internet sales increase. I can't seem to manage to get rid of all the boxes once they do arrive.

Take into account the longer shipping time when you need a gift or something fast.

@Kachina624

Amen! If you're buying a gift for Christmas or other occasions, better order early and totally ignore the EDD date QVC gives you!

Re: USPS Shipping -- Fed Up with the answers I received from CS

LogoFan — Thu, 28 Sep 2017 15:53:27 GMT

Seems like we all have a variety of experiences. Currently, 99% of my UPS to USPS deliveries are being done by UPS, and they do not bother to transfer to PO.

I have had delays on USPS deliveries in the past. However, the message on my tracking information indicates that UPS will be in the area so they chose to deliver my packages. In my case, I live in a condo complex with a secure lobby so I have to be home to get delivery. With mail carrier, he/she can accesssecure lobby and leave my package which is much better for me. I have many doctor appointments all of the time and this just creates stress for me about me needing to be home for delivery.

The new system where UPS is using access points after 1 attempt to deliver would require that I walk to access point to pickup package. My health issues make this impossible.

Just posting this as an alternate viewpoint. Nothing is great for any of us. I did prefer when we had a choice, because I was thrilled to see the option for USPS for my orders.

Re: USPS Shipping -- Fed Up with the answers I received from CS

ID2 — Thu, 28 Sep 2017 16:03:28 GMT

My son and his fiancee sent out their wedding invites and about half were lost! I never even got one! They went to their local PO to see if they could get to the bottom of it and the cs rep could care less. She didn't want to help them at all. She was unwilling to even contact the carrier who picked up from that mailbox. Told my son that the mail from that box goes to another town miles away and when my son asked if they could call over there the rep told them that they don't have a phone. Huh? USPS is absolutely HORRIBLE!!

Re: USPS Shipping -- Fed Up with the answers I received from CS

Isobel Archer — Thu, 28 Sep 2017 16:12:04 GMT

It is annoying. I ordered the TSV humidifier and the tracking shows that UPS delivered it to my local post office 3 days ago and even today it is still not showing "out for delivery."

I wonder if USPS gives Amazon priority - since I still get those orders the next day usually - and often delivered by my postman.

Re: USPS Shipping -- Fed Up with the answers I received from CS

Lipstickdiva — Thu, 28 Sep 2017 16:20:41 GMT

USPS is beyond ridiculous with mail delivery although I've never had a problem getting a package.

For my job we have to send out many letters via certified mail. We need some type of proof that the letter/package was delivered. Many times we never receive the signed green card. That's okay as long as I can get delivery information from the USPS website. However, I cannot tell you the number of times the tracking results indicate delivery status not updated. And nothing further happens.

So we cannot count that as non-service but we cannot say it was served either. We have to resend it, which is another expense and sometimes it happens a second time. We have had to cancel hearing dates and reserve all parties again because we cannot get valid delivery confirmation.

I contact USPS to have them contact the delivery post office and the hold time on the phone is almost always 31-45 minutes and if you hold your place in line and have them call you back, I have never once received a call back.

Re: USPS Shipping -- Fed Up with the answers I received from CS

juperier — Thu, 28 Sep 2017 16:25:27 GMT

Granted I don't buy much from QVC anymore. But I do all my shopping online. My local UPS drops of the packages at my local post office after the USPS trucks are already out and delivering. So I get the package the next delivery day, almost (if not always) on or before the estimated delivery date.

I second what @LindaSal said. I had several emails and a couple of conversations with our local post master when one of my packages from an indie business managed to find its way to the dead mail room. From the hours those emails were sent, I wouldn't be surprised if she was working 10-12 hour days. I've never worked for the post office, but I certainly could relate. I know from hard experience what it's like to just have so many things happening at once that you simply can't do it all. While it may only take a couple of minutes to follow up on something, there are multiple things that need follow up. In mean time, there are critical things that need to be done to keep the overall work flow going.