topic Re: Carpet at Lowes....OMG.... in Community Chat

Carpet at Lowes....OMG....

chiclet — Wed, 30 Aug 2017 10:48:43 GMT

I don't want to write a book but if you can go anywhere else do it. We moved all the stuff from closets and the other stuff like tv, lamps, night stands etc. from our two bedrooms. They came, ripped out carpet and padding, replaced padding and then said the carpet was defective. So I have been living on padding and tac strips until they could reorder. Then we move all the stuff out of the room again and they come and roll out carpet and tell me it was defective again........I started scrutinizing the folder with the info they give you and even though they said it was free installation, I was charged for over 500.00 for labor charges. I know I am stupid not to have noticed that. I just got a total bill and paid it. There is only one other company that I have had this kind of trouble with in my 66 years. I have written a letter and called the manager twice and he won't return my call.

Re: Carpet at Lowes....OMG....

ID2 — Wed, 30 Aug 2017 10:59:08 GMT

I would never get carpeting from any of the big box stores. They don't have professionals just kids working their way through high school/college installing it. Good luck tho. Its gotta be quite frustrating.

Re: Carpet at Lowes....OMG....

CelticCrafter — Wed, 30 Aug 2017 10:59:14 GMT

Home Depot isn't much better.

Re: Carpet at Lowes....OMG....

proudlyfromNJ — Wed, 30 Aug 2017 11:02:17 GMT

@ID2 wrote:
I would never get carpeting from any of the big box stores. They don't have professionals just kids working their way through high school/college installing it. Good luck tho. Its gotta be quite frustrating.

That's not true in my area. They contract out to contractors who are carpet layers. Where I live, the big box stores do not do any type of installations themselves.

Re: Carpet at Lowes....OMG....

happycat — Wed, 30 Aug 2017 11:09:44 GMT

@chiclet, can you email corporate? We had trouble with Lowe's, nothing that serious. My husband emailed someone in corporate, and they got right on it.

That is my suggestion. You shouldn't have had to pay that 500.00 if it says free installation.

Re: Carpet at Lowes....OMG....

on the bay — Wed, 30 Aug 2017 11:10:54 GMT

If its $500 for labor, it's not "free installation".

That and the distress of two times the frustration and delay with defective carpeting, I would cancel that payment.

Call Lowes corporate.

Those carpet installers sound like they are scamming you. No way should the installation cost $500, labor or otherwise!

Re: Carpet at Lowes....OMG....

SahmIam — Wed, 30 Aug 2017 11:16:10 GMT

I"ve had to re-carpet and re-hardware and re-linoleum floors more times than I care to admit. What I have found over the years is to simply find a flooring company that does a great job and stick with them; EVERYONE runs a sale and that's when you buy. I also found that if you stick with one salesperson, you get even better deals.

My first time getting flooring I went with Home Depot; no issue with the installers. The PRODUCT was faulty. They were a nightmare to deal with and never again. It was a good friend selling for Pulte Homes who told me about the company they had contracted with and how great they were; they also sold to the public. THat was 25 years ago and they have done a perfect job for me and everyone I've recommended them to.

One thing I also learned from my buddy: Pay for the upgraded PADDING but go with mid-line carpet. The padding is the important thing; I've since heard that from many others who work with flooring as well. They are right!

@chiclet Hang in there; it stinks, I know. Good luck!!

Re: Carpet at Lowes....OMG....

panda1234 — Wed, 30 Aug 2017 11:29:51 GMT

I would never have a big box store do any type of work. They contract out, you don't know who you are getting. Plus, they have to add on $$$ for themselves.

Re: Carpet at Lowes....OMG....

Vivian — Wed, 30 Aug 2017 11:39:45 GMT

Ten years ago, while my husband and I were contemplating retirement, we also considered selling our home. To freshen things up, we bought new carpeting at Lowe's. What a HUGE mistake. It was allegedly their second best and Scotchguarded. It was the worst carpet I had ever purchased. It wore out and stretched out and could not be cleaned properly. I have already replaced all of it. This time I dealt with a locally-owned flooring store. The carpet is soft, pretty, and easy to clean. I will never again buy carpet from a big box store.

Re: Carpet at Lowes....OMG....

Abrowneyegirl — Wed, 30 Aug 2017 11:53:50 GMT

I would throw my money out of a moving car before I bought flooring from Lowes or Home Depot.

PLEASE call the store manager today and tell him/her that you expect compensation for the inconvience and the $500 labor charge removed NOW or that you will be contacting the corporate office.

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I am still oxox — Wed, 30 Aug 2017 12:02:19 GMT

Actually Home Depot came to our rescume, we have bought carpet from a local store and the day it was supposed to be delviered we got a call that the mill dod not deliver the carpet.

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Sooner — Wed, 30 Aug 2017 12:03:42 GMT

Always go with a reputable LOCAL dealer if you possibly can. One that has been in the business a long time and has good references.

NONE of the big box stores know what they are selling or care. The people on the floor don't know their product. EDIT: I'll amend this to add thos chain carpet places as well as the big box ones. And they just pickup whoever they can for the install.

GO local! It makes a difference.

Re: Carpet at Lowes....OMG....

FranandZoe — Wed, 30 Aug 2017 12:06:35 GMT

We've had many jobs done by Lowes over the years - fencing, lighting to name a few.

Lowes here also contracts with local flooring installers. We recently had vinyl plank flooring installed in our kitchen and dining area - the product is fantastic (Shaw's) and the installers did a wonderful job. Lowes was great. And the salesmen were not "kids." They were very helpful and professional.

In the last ten years we've had new carpeting done by one local carpet installer and carpeting and flooring by another national "name" installer. Issues with the carpet on both and the labor of the natiional installer.

You can't blame the carpeting you picked out on Lowes!

You shouldn't have paid the labor charges if installation was free. You should have questioned it and fought it.

Re: Carpet at Lowes....OMG....

waterlily — Wed, 30 Aug 2017 12:08:03 GMT

@chiclet this exact story played out with a friend of mine recently. She said Lowe's ripped out the old carpet, laid the padding, then said the carpet would have to be reordered because it was defective. I can't believe I'm hearing the same scenario now again.

Re: Carpet at Lowes....OMG....

CelticCrafter — Wed, 30 Aug 2017 12:22:54 GMT

@waterlily wrote:
@chiclet this exact story played out with a friend of mine recently. She said Lowe's ripped out the old carpet, laid the padding, then said the carpet would have to be reordered because it was defective. I can't believe I'm hearing the same scenario now again.

It sounds like the carpet manufacturer isn't checking it as it's being rolled on to the bolt and Lowes isn't checking it as they are cutting it from the bolt and re-rolling it for delivery and installation.

Re: Carpet at Lowes....OMG....

CalminHeart — Wed, 30 Aug 2017 12:27:34 GMT

@chiclet wrote:
I don't want to write a book but if you can go anywhere else do it. We moved all the stuff from closets and the other stuff like tv, lamps, night stands etc. from our two bedrooms. They came, ripped out carpet and padding, replaced padding and then said the carpet was defective. So I have been living on padding and tac strips until they could reorder. Then we move all the stuff out of the room again and they come and roll out carpet and tell me it was defective again........I started scrutinizing the folder with the info they give you and even though they said it was free installation, I was charged for over 500.00 for labor charges. I know I am stupid not to have noticed that. I just got a total bill and paid it. There is only one other company that I have had this kind of trouble with in my 66 years. I have written a letter and called the manager twice and he won't return my call.

Write to the CEO. A store manager isn't going to do much. Go to the top!

Re: Carpet at Lowes....OMG....

scatcat — Wed, 30 Aug 2017 12:40:38 GMT

Dispute the charge on your credit card. That will get their attention

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Shelbelle — Wed, 30 Aug 2017 13:15:31 GMT

My daughter had a new kitchen floor installed by Lowe's, and my coworker had his new house carpeted by Home Depot, both very pleased.

Re: Carpet at Lowes....OMG....

software — Wed, 30 Aug 2017 13:44:30 GMT

@waterlily wrote:
@chiclet this exact story played out with a friend of mine recently. She said Lowe's ripped out the old carpet, laid the padding, then said the carpet would have to be reordered because it was defective. I can't believe I'm hearing the same scenario now again.

I smell a scam

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RedTop — Wed, 30 Aug 2017 13:50:23 GMT

When we built this house 36 years ago, our carpet came from Lowe's---very nice plush carpet that still looked very good when we pulled it up over 20 years later. We hired our own floor guy to do the installation; his son and grandson are our current floor guys and have replaced all flooring in this house.

However, EVERYTHING about Lowe's is different now, and it is no longer our "go-to" place for things we need.