topic CANCELLED ORDERS in Community Chat

CANCELLED ORDERS

moon_gazer — Sat, 19 Aug 2017 01:49:31 GMT

Have you ever placed an order and then, thought about it a little, and decided to cancel that order only for it ship out anyway?

I did that yesterday. The order was still showing to be processing, so i cancelled it. I hit the button that said cancel this item. Then it asks me if I am sure I want to cancel. I click "yes". Then it says " your order has been cancelled and will not ship".

Okay ---- I look at the order status today and it says "shipped". Furious!!!! Now I will have to pay to send it back and lose the original shipping fee. Calling customer service!

Re: CANCELLED ORDERS

Mominohio — Sat, 19 Aug 2017 01:47:57 GMT

@moon_gazer

you don't have to pay to ship back. They will cover the cost as long as you got a cancel confirmation.

Happens to me once in awhile too and I've never had to pay the shipping.

Re: CANCELLED ORDERS

123 Jewelry — Sat, 19 Aug 2017 01:53:05 GMT

According to my UPS store if you write "refuse" on the box it will be sent back and return shipping will not be incurred. Double check with UPS and USPS to be sure that is still true.

Re: CANCELLED ORDERS

millieshops — Sat, 19 Aug 2017 01:57:12 GMT

@moon_gazer --- and CS said??????

Re: CANCELLED ORDERS

Beth-QVC — Sat, 19 Aug 2017 01:57:16 GMT

@moon_gazer

I am sorry for any inconvenience this is causing...would you please send me an email to QVCSocialTeam@qvc.com and I will make sure you are not charged for the return.

Beth QVC

Re: CANCELLED ORDERS

ArmoBuyer — Sat, 19 Aug 2017 02:04:21 GMT

Print out the cancellation memo from your computer and enclose it with return .

Re: CANCELLED ORDERS

Sooner — Sat, 19 Aug 2017 02:10:56 GMT

what I have noticed is that now you simply cannot cancel a lot of orders. SO be very careful or don't order if there is any chance you'll want to cancel.

Re: CANCELLED ORDERS

blackhole99 — Sat, 19 Aug 2017 02:28:50 GMT

This is getting ridiculous, this has happened to me quite a few times in the past few months and it just happened again yesterday. Ordered boots, read the reviews and cancelled the boots. I ordered something today and noticed that the boots that I cancelled 5 minutes after I ordered them, were back and already in process. This time I'm not letting this go, the Q will pay to have these boots shipped back to them. This isn't the first time I complained and was assured my account would not be charged for S&H on cancelled items shipped out by mistake only to notice on my account that that never happened.

Re: CANCELLED ORDERS

qvcaddition — Sat, 19 Aug 2017 02:59:37 GMT

@moon_gazer

@moon_gazer wrote:
Have you ever placed an order and then, thought about it a little, and decided to cancel that order only for it ship out anyway?

I did that yesterday. The order was still showing to be processing, so i cancelled it. I hit the button that said cancel this item. Then it asks me if I am sure I want to cancel. I click "yes". Then it says " your order has been cancelled and will not ship".

Okay ---- I look at the order status today and it says "shipped". Furious!!!! Now I will have to pay to send it back and lose the original shipping fee. Calling customer service!

No you don't and CS should have told you that. Use their shipping label, but make sure they don't charge you,so keep track. I don't think half of CS make notations when

tell you to send it back, no charge, their mistake. So keep track/. If they charge you, tell them you called, it had said cancel and the CS said no charge for return. Their CS is not like Amazon and on top of it.

Re: CANCELLED ORDERS

jbinrwc — Sat, 19 Aug 2017 03:43:28 GMT

Customer Service has refunded the original shipping charges and not charged the return shipping cost when this has happened to me. Just call them and I'm sure they will work it out for you.

Re: CANCELLED ORDERS

ruthbe — Sat, 19 Aug 2017 07:05:04 GMT

Please don't worry. This has happened to me before. Just call customer service. They are very helpful. Explain what happened. They will make a notation in your account. When the package arrives, just retrurn as normal. You will not be charged for the return or the return label fee. If by chance you are charged, just call and you will received a refund very quickly. Much more quickly than a normal refund.

Re: CANCELLED ORDERS

Plaid Pants2 — Sat, 19 Aug 2017 11:08:33 GMT

Just write "REFUSED" on the box and send it back unopened, and you won't get charged for shipping.

It's a simple and easy as that.

Nothing to get all bent out of shape over.

Re: CANCELLED ORDERS

willdob3 — Sat, 19 Aug 2017 13:09:52 GMT

@jbinrwc wrote:
Customer Service has refunded the original shipping charges and not charged the return shipping cost when this has happened to me. Just call them and I'm sure they will work it out for you.

@jbinrwc

Exactly.

It isn't a perfect world. No one is trying to ruin our lives. This kind of thing happens and, yes it is a bit annoying. But that is so easily taken care of by simply calling CS & explaining what happened. They always apologize and cover the return shipping. - It really isn't worth getting so upset over.

Re: CANCELLED ORDERS

SoX — Sat, 19 Aug 2017 13:20:05 GMT

@Plaid Pants2 wrote:
Just write "REFUSED" on the box and send it back unopened, and you won't get charged for shipping.

It's a simple and easy as that.

Nothing to get all bent out of shape over.

@Plaid Pants2 ...

Not so simple. I refused a package for this very reason ... when, after what seemed like weeks, I didn't get a notice of return, I emailed CS ... and here was the response:

"Please note that refusing delivery slows down the return and refund process, because it is being sent back to the Distribution Center -- not to the designated Returns facility. We usually suggest that the package be opened and the enclosed return instructions be followed ..."

Re: CANCELLED ORDERS

Tadaki — Sat, 19 Aug 2017 17:02:08 GMT

I've never had anything shipped after I canceled, but the response has varied. One time I got an email right away confirming that I had canceled. But another time, it took a couple of days before I got the email. I was definitely thinking that one might ship anyway. The only thing I can think of is that they don't know exactly how far along something is in the shipping process.

Re: CANCELLED ORDERS

mollymaggie — Sat, 19 Aug 2017 18:04:59 GMT

I just went through this with customer service I know it said cancelled all day and the shipped out 5 items I called and there was a note that said she cancelled but they were sent out anyway We wont have to pay but I dont even want to go through this This is when I know I have a problem So many things like this are happening lately but I cant qiit the q

Re: CANCELLED ORDERS

kivah — Sat, 19 Aug 2017 21:27:29 GMT

I refused a package once sent to me from QVC - and they still charged me shipping. Best to call Customer Svce and eplain.

Re: CANCELED ORDERS

Chatyone 2 — Sun, 25 Feb 2018 21:39:10 GMT

I placed an order and went to cancel .. it says they process orders too quickly so they cannot guarantee that it will not ship.. are you kidding me .. most of my orders take at least three days before it shipping. so they said check back in two or three days.. come on now. give me a break QVC