topic Re: First time I've ever been upset with Amazon-Ever. in Community Chat

First time I've ever been upset with Amazon-Ever.

mima — Wed, 16 Aug 2017 16:10:06 GMT

I ordered something at regular price and it was Prime. They were the seller. The day before I received the item it went on sale for $30 less. I called them and they would not give me the $30 credit. She said they don't "price match". She talked to someone else twice and couldn't get permission to give me the credit.

She told me to order at the sale price and send the 1st one back for credit. I told her that was really dumb on their part since they were going to lose shipping the sale priced one and paying shipping to get the higher priced one back. She agreed with me and said "sorry".

That is the dumbest thing ever! I got my regular priced item yesterday. I'm getting the sale priced one tomorrow. I will send one back and use the label for the regular priced item.

Again, DUMB! Plus I'm out returning one of the packages. I will do a return for $30 though!

Re: First time I've ever been upset with Amazon-Ever.

faeriemoon — Wed, 16 Aug 2017 16:15:07 GMT

This has happened to me too.

Re: First time I've ever been upset with Amazon-Ever.

Ibby114 — Wed, 16 Aug 2017 16:17:06 GMT

That's the one downside with Amazon- they don't price match. I've had that happen a couple times- but jsut a small amount. $30 is a big difference!

Re: First time I've ever been upset with Amazon-Ever.

qvcaddition — Wed, 16 Aug 2017 16:21:54 GMT

Funny, if I have a dog item that I get every month and the price goes up or down, they adjust it. They also let me know before it is shipped. I have not had a problem yet. Once I was unhappy about something and they credit me the whole price of item and told me it was on them for being a good customer. The Q never this this in 25 years.

Re: First time I've ever been upset with Amazon-Ever.

GenXmuse — Wed, 16 Aug 2017 16:24:20 GMT

It's silly but in the end you got the lower price. It's inconvenient and costs the company more but with all their perks, I'm okay with dealing with a few idiosyncrasies.

Re: First time I've ever been upset with Amazon-Ever.

WenGirl42 — Wed, 16 Aug 2017 16:24:38 GMT

I wouldn't even consider this to be "price matching." To me, price matching is when you go to Amazon and say, "Target is selling this for $30 less, so you should sell it to me for that price." Not, "I bought this 3 days ago and yesterday you dropped the price $30."

I'd return it and rebuy too. I agree it's very stupid and shortsighted of them!

Re: First time I've ever been upset with Amazon-Ever.

Kachina624 — Wed, 16 Aug 2017 16:26:49 GMT

@mima If you don't open the first one, you can mark it "return to sender" and give it back to UPS or the USPS and not have to pay return postage.

Re: First time I've ever been upset with Amazon-Ever.

mima — Wed, 16 Aug 2017 16:29:06 GMT

@Kachina624 wrote:
@mima If you don't open the first one, you can mark it "return to sender" and give it back to UPS or the USPS and not have to pay return postage.

I was going to use the return label that you print off. I thought it was free to send back using that label.

If not, I will do what you said. I did not open the first one yet, the regular priced one! Thank you!!!

Re: First time I've ever been upset with Amazon-Ever.

ECBG — Wed, 16 Aug 2017 16:29:37 GMT

@Ibby114 wrote:
That's the one downside with Amazon- they don't price match. I've had that happen a couple times- but jsut a small amount. $30 is a big difference!

@Ibby114,Good to know. I order from them a lot.

Re: First time I've ever been upset with Amazon-Ever.

mima — Wed, 16 Aug 2017 16:32:19 GMT

@WenGirl42 wrote:
I wouldn't even consider this to be "price matching." To me, price matching is when you go to Amazon and say, "Target is selling this for $30 less, so you should sell it to me for that price." Not, "I bought this 3 days ago and yesterday you dropped the price $30."

I'd return it and rebuy too. I agree it's very stupid and shortsighted of them!

I agree with you. It isn't price matching. She kept saying that though. I guess they can't figure out that it is costing them money to do it that way.

Re: First time I've ever been upset with Amazon-Ever.

MalteseMomma — Wed, 16 Aug 2017 16:45:45 GMT

@mima

Try another CS rep

Re: First time I've ever been upset with Amazon-Ever.

mima — Wed, 16 Aug 2017 16:47:00 GMT

@MalteseMomma wrote:
@mima

Try another CS rep

That may have worked. Too late now, since my 2nd one is on it's way. LOL Oh well.....next time I will.

Re: First time I've ever been upset with Amazon-Ever.

SeaMaiden — Wed, 16 Aug 2017 17:01:15 GMT

@Bonanzajellybean wrote:
It's silly but in the end you got the lower price. It's inconvenient and costs the company more but with all their perks, I'm okay with dealing with a few idiosyncrasies.

Exactly how I feel

Re: First time I've ever been upset with Amazon-Ever.

Moonchilde — Wed, 16 Aug 2017 17:12:00 GMT

It may be "dumb", but their CS provided you a suggestion so you could indeed save the $30 and not be out of pocket. The only thing you have to do is drop a package off at the PO (if you even have to do that),

For me, that'd be a shrug of the shoulder and a "okay, if that's how they handle it" and a move on. None of it is costing you any money.

I have had a similar situation in the past (years ago) for the same amount of money, and I was refunded the difference. But they may not do it at all any more - or the person you spoke to wasn't completely trained, or for whatever reason she didn't "get" what you were telling her. As far as I know, they will only ever do that for a customer once.

Re: First time I've ever been upset with Amazon-Ever.

mousiegirl — Wed, 16 Aug 2017 17:17:07 GMT

@mima wrote:
@Kachina624 wrote:
@mima If you don't open the first one, you can mark it "return to sender" and give it back to UPS or the USPS and not have to pay return postage.
I was going to use the return label that you print off. I thought it was free to send back using that label.

If not, I will do what you said. I did not open the first one yet, the regular priced one! Thank you!!!

@mima Usually, amazon won;t pay for return unless the item is defective/damaged, unless this specific time you were told they would pay due to not being able to credit you.

Re: First time I've ever been upset with Amazon-Ever.

WenGirl42 — Wed, 16 Aug 2017 17:17:22 GMT

@mima wrote:
@WenGirl42 wrote:
I wouldn't even consider this to be "price matching." To me, price matching is when you go to Amazon and say, "Target is selling this for $30 less, so you should sell it to me for that price." Not, "I bought this 3 days ago and yesterday you dropped the price $30."

I'd return it and rebuy too. I agree it's very stupid and shortsighted of them!

I agree with you. It isn't price matching. She kept saying that though. I guess they can't figure out that it is costing them money to do it that way.

Well, it's costing them money on this transaction, but I'm sure it's not costing them money overall (when you factor in everyone who doesn't notice the price difference and/or won't bother with the extra steps to get the lower price). If it were, that wouldn't be their policy.

Re: First time I've ever been upset with Amazon-Ever.

WenGirl42 — Wed, 16 Aug 2017 17:24:06 GMT

@Moonchilde wrote:
It may be "dumb", but their CS provided you a suggestion so you could indeed save the $30 and not be out of pocket. The only thing you have to do is drop a package off at the PO (if you even have to do that),

For me, that'd be a shrug of the shoulder and a "okay, if that's how they handle it" and a move on. None of it is costing you any money.

I have had a similar situation in the past (years ago) for the same amount of money, and I was refunded the difference. But they may not do it at all any more - or the person you spoke to wasn't completely trained, or for whatever reason she didn't "get" what you were telling her. As far as I know, they will only ever do that for a customer once.

@Moonchilde That's a really good point, and one I had not considered. This CS rep was extremely helpful within the rules that the company has set. She certainly didn't have to offer a solution that would end up costing them money. Most people would have come up with that solution themselves anyway.

Re: First time I've ever been upset with Amazon-Ever.

Moonchilde — Wed, 16 Aug 2017 17:30:43 GMT

@WenGirl42 wrote:
@Moonchilde wrote:
It may be "dumb", but their CS provided you a suggestion so you could indeed save the $30 and not be out of pocket. The only thing you have to do is drop a package off at the PO (if you even have to do that),

For me, that'd be a shrug of the shoulder and a "okay, if that's how they handle it" and a move on. None of it is costing you any money.

I have had a similar situation in the past (years ago) for the same amount of money, and I was refunded the difference. But they may not do it at all any more - or the person you spoke to wasn't completely trained, or for whatever reason she didn't "get" what you were telling her. As far as I know, they will only ever do that for a customer once.
@Moonchilde That's a really good point, and one I had not considered. This CS rep was extremely helpful within the rules that the company has set. She certainly didn't have to offer a solution that would end up costing them money. Most people would have come up with that solution themselves anyway.

@WenGirl42, the thing that has always impressed me about Amazon's CS, including their overseas CS, is that Amazon gives them sometimes fairly amazing latitude as far as what they can do for a customer, and in general they're much better trained than most CS. They are not a read-canned-responses-from-the-script CS, and I like that. They do what they're able, and are actually happy if they can resolce your issue or make you happy(ier).

Re: First time I've ever been upset with Amazon-Ever.

WenGirl42 — Wed, 16 Aug 2017 17:39:13 GMT

@Moonchilde wrote:
@WenGirl42 wrote:
@Moonchilde wrote:
It may be "dumb", but their CS provided you a suggestion so you could indeed save the $30 and not be out of pocket. The only thing you have to do is drop a package off at the PO (if you even have to do that),

For me, that'd be a shrug of the shoulder and a "okay, if that's how they handle it" and a move on. None of it is costing you any money.

I have had a similar situation in the past (years ago) for the same amount of money, and I was refunded the difference. But they may not do it at all any more - or the person you spoke to wasn't completely trained, or for whatever reason she didn't "get" what you were telling her. As far as I know, they will only ever do that for a customer once.
@Moonchilde That's a really good point, and one I had not considered. This CS rep was extremely helpful within the rules that the company has set. She certainly didn't have to offer a solution that would end up costing them money. Most people would have come up with that solution themselves anyway.

@WenGirl42, the thing that has always impressed me about Amazon's CS, including their overseas CS, is that Amazon gives them sometimes fairly amazing latitude as far as what they can do for a customer, and in general they're much better trained than most CS. They are not a read-canned-responses-from-the-script CS, and I like that. They do what they're able, and are actually happy if they can resolce your issue or make you happy(ier).

@Moonchilde In general, yes, that has been my experience as well. I did have an experience earlier this year where I was caught between 3 "read-canned-responses-from-the-script"-type reps who kept telling me contradictory things based on their misinterpretation of my situation. I was eventually able to resolve things to my satisfaction, but from all the times Amazon has bent over backwards to give me more than I asked for or expected, I was surprised that, in an instance where they truly mishandled something and caused me frustration, they didn't even offer any sort of apology, let alone any kind of conciliatory gesture.

Re: First time I've ever been upset with Amazon-Ever.

Montana — Wed, 16 Aug 2017 17:42:04 GMT

In a case like this, I think a Live Chat would have been good. The outcome would probably be the same, but you would have the exchange documented.

You never know, when you might need proof of something.