topic Re: Live Chat For Problems in Community Chat

Live Chat For Problems

SandPiper — Sun, 06 Aug 2017 18:04:45 GMT

I just used "live chat" to ask about a problem I had in cancelling an order. It took about a minute or so for her to check my order and solve the issue. It was so easy and quick. I think I'm going to use live chat whenever I need to call QVC for problems/issues. Just thought I'd pass the experience on to everyone.

Re: Live Chat For Problems

Moonchilde — Sun, 06 Aug 2017 18:14:25 GMT

I can't specifically speak to Live Chat at QVC, but literally every Live Chat I've tried on other sites has been a bomb for me and I no longer even consider using it. I found it very time-consuming, with long periods of time waiting for the rep to type something back. I found the process frustrating in general. I'd rather speak to someone on the phone, personally - unless CS is in India. But in that case, Live Chat would be just as frustrating so no-win situation.

I'm glad that for the very few times I've needed QVC CS, the moderators here have helped me. Fastest and simplest way for me.

Re: Live Chat For Problems

MKR14 — Sun, 06 Aug 2017 18:28:58 GMT

I have been using the Live Chat lately and I get answers very quickly. If the answer is not available to them they forward to the correct department and I always get an email with the answer. I have never had any problems with QVC Customer Service. I am very pleased with QVC.

Re: Live Chat For Problems

truffle — Sun, 06 Aug 2017 18:35:03 GMT

I've used live chat for UPS and was then able to print our conversation in case my local UPS gave me completely opposite information which they did.

Re: Live Chat For Problems

deepwaterdotter — Sun, 06 Aug 2017 18:38:23 GMT

@truffle wrote:
I've used live chat for UPS and was then able to print our conversation in case my local UPS gave me completely opposite information which they did.

That's what I like about the "live chat" feature at various websites. After printing our 'conversation', I can save it for future reference.

Re: Live Chat For Problems

Bri36 — Sun, 06 Aug 2017 20:21:02 GMT

I prefer live chat. I hate sitting on hold with any company.

Re: Live Chat For Problems

ROMARY — Sun, 06 Aug 2017 20:46:10 GMT

In general (and definitely not here at the Q, as I haven't had a live chat here): Re: other live chats with a company, different industry, etc. I find that I can 'understand' live chatting much better, say, than out-of-the-country on the phone chatting. Fast talkers with accents are sometimes very difficult to get the story straight. And, as someone stated here, it's easy to print out a live chat, just to make sure everything is properly corrected. Long story re: my email access last year, but after two and a half hours of live chat and seven different reps., all eventually ended well with the last (male) rep who 'got the story straight in no time at all'.