topic Re: Used Beauty Products in Community Chat

Used Beauty Products

NWOL — Sat, 29 Jul 2017 21:59:08 GMT

Am I the only one who is receiving used beauty products from QVC. I just received the third item in a month that has clearly been used, returned to QVC and resent to me. I am not talking about the normal settling of the product. The first time it happened I made a big fuss to customer service and they replaced the product and it too had been used. The return address says "returns department".

I that the FDA forbid such practices.

Re: Used Beauty Products

GCR18 — Sat, 29 Jul 2017 22:03:24 GMT

Did you open the product or just go by the return address? QVC changed their address to the return address for packages that come back. Like people refuse delivery or the address isn't good. It's not a return. It's new unused merchandise. The return address was switched about a year ago.

Re: Used Beauty Products

noodleann — Sat, 29 Jul 2017 22:10:12 GMT

@NWOL wrote:
Am I the only one who is receiving used beauty products from QVC. I just received the third item in a month that has clearly been used, returned to QVC and resent to me. I am not talking about the normal settling of the product. The first time it happened I made a big fuss to customer service and they replaced the product and it too had been used. The return address says "returns department".

I that the FDA forbid such practices.

When you say "clearly been used," what do you mean? Putting aside the carton labels, what about the product is suggesting that it was used?

Re: Used Beauty Products

NWOL — Sat, 29 Jul 2017 22:12:22 GMT

I did not know about the return address change. Nevertheless, the products were clearly used!

Re: Used Beauty Products

NWOL — Sat, 29 Jul 2017 22:16:10 GMT

Fingerprints in product or two big finger scoops taken out of jar. The one product I buy directly from Elemis and I know what it is suppose to look like (full to the top and smooth not fingerprints running through the product and no seal.

Re: Used Beauty Products

nycgrl — Sat, 29 Jul 2017 22:21:46 GMT

Yes, I too have received used, returned beauty products - only recently though. I complained to CS and am now hesitant to purchase from here again. I jar was not sealed, was missing the white disc, no wrapping and just thrown in the box. There was crud around the rim - DISGUSTING. I was and am appalled that was allowed through quality control. Obviously QC is lacking big time.

I always wondered what they did with all the beauty items that get returned.

Re: Used Beauty Products

NWOL — Sat, 29 Jul 2017 22:29:08 GMT

Dear mycgrl:

Thank you for confirming it not just me. I have been shopping on QVC for at least 25 years and this is only happening recently. I too find the practice disgusting, intentional or otherwise.

Re: Used Beauty Products

Snoopp — Sat, 29 Jul 2017 22:45:12 GMT

Wow, that's horrible. No one wants a contaminated, used product.

Re: Used Beauty Products

Q4u — Sat, 29 Jul 2017 22:48:58 GMT

As an eBay reseller, I can't legally resell used cosmetics like lipsticks, creams and those things you put on your body with your hand. You're dipping into a jar of whatever with a finger, it's no, even if you use a little spatula, it's a no. Putting lipstick on your mouth is a no. A spray (like a perfume, hair spray), yes. An item that is a roll on (perfume, deoderant) no.

Just generally it's easy to determine because of the ick factor.... someone out there may have herpes (lips), may have Psorisis (not contagious, but clearly a no...)

So if QVC is reselling cosmetics and beauty products that have been tried/used, it may be something that needs to be reported to someone other than QVC..... blech.

Re: Used Beauty Products

SilleeMee — Sat, 29 Jul 2017 22:53:03 GMT

Eww, just eww!

Re: Used Beauty Products

sheilababe — Sun, 30 Jul 2017 01:52:04 GMT

I have not experienced this but I agree that it's very gross. Hopefully QVC is looking into this. It's totally unacceptable.

Re: Used Beauty Products

blackhole99 — Sun, 30 Jul 2017 01:57:58 GMT

It's hard to believe the Q would sell used beauty products on purpose. It's hard to prove that the product was used. If I ever get a used beauty product I will return it and never buy another thing from the Q. beauty or otherwise.

Re: Used Beauty Products

StraytoStay — Sun, 30 Jul 2017 03:30:39 GMT

I got a used Mally shadow stick right before her company sold. It was sent directly from Mally, but I ordered it through Qvc. It was half gone and twisted up to look full. It was no production error as you could tell it was put on numerous times on how it rubbed inside the tube, you could see it when rolled down. Might be some employee taking returns didn't separate it as used or looked close enough.

Re: Used Beauty Products

Angel 2009 — Sun, 30 Jul 2017 04:19:42 GMT

Re: Used Beauty Products

CAMOGIRL — Sun, 30 Jul 2017 05:11:11 GMT

I never have had that problem... but, if I did - from anywhere... I would so return it and customer service would be getting a very nasty phone for sure! Bad, bad business practice for ANY company to do that, not too mention just plain gross!!

Re: Used Beauty Products

software — Sun, 30 Jul 2017 10:32:42 GMT

Is QVC that desperate for sales?

Or do their employees need re-training?

Used beauty products are a huge No-NO!

I'm sure QVC can get credits from the manufacturer. Not sure how that works Probably why beauty products are so expensive. Lots of waste.

Re: Used Beauty Products

Deeze — Sun, 30 Jul 2017 14:12:03 GMT

It is obvious that QVC monitors these forums because they delete those that they think are inappropriate. If that is the case, and they read these..., I am wondering why they would not respond to something as serious as this.

Re: Used Beauty Products

noodleann — Sun, 30 Jul 2017 14:40:40 GMT

@NWOL wrote:
Fingerprints in product or two big finger scoops taken out of jar. The one product I buy directly from Elemis and I know what it is suppose to look like (full to the top and smooth not fingerprints running through the product and no seal.

Thanks for the reply, and that's definitely used. Disgusting, too, I might add. I can understand why you're upset.

Re: Used Beauty Products

Shanus — Sun, 30 Jul 2017 14:43:24 GMT

This should be posted in Customer Care...pronto!!!

Re: Used Beauty Products

Q4u — Sun, 30 Jul 2017 15:54:12 GMT

The employees down in the ranks that are supposedly looking at the returns and determining what can be resold really need re-training. We see this with handbags that are trashed inside, broken items sent out again. I am suspecting that they are told to go as fast as possible, perhaps even a merchandise "count" to determine how fast they process.... but it all comes down to management keeping on top of things like this.

This is mainly the reason why I never go on waitlist. Or if I want something that has just been introduced, I buy it immediately (before they are returned).... and after that, I won't consider it.