topic Re: CONFUSED AND FRUSTRATED in Community Chat

CONFUSED AND FRUSTRATED

Teggers — Thu, 27 Jul 2017 18:17:52 GMT

First let me say thank you to all and this forum for giving me a place to vent my frustration. My sad tale started on June 22 when I ordered a BB necklace, which was listed "in stock". I know this part sounds a little compulsive, but anyway, I would check the status on line every day. (I really wanted the necklace and I do realize this is not a life and death situation, but I wanted it lol) For days the status would be "processing" then it went to "backorder". This went on for weeks, back and forth. Every time it stated "processing" my hopes were up, then dashed when returned to "backorder". I called CS several times about this and was told that the vendor was responsible and that QVC didn't have any control over it. On July 21 I checked and the status stated "cancelled", which I did not do. Immediately I called CS to restate my order and was told that they could not do this but they could put in a new order. My reply was that would be fine as long as I could still receive it with same pricing and terms as the original order. CS stated that could be done. So on July 21 a new order was placed and status reported "processing". You may have concluded the rest of the story...same thing is happening. Item going from "processing" to "backorder" back and forth. Is this just a fluke or has anyone else had this issue? Wow anyone that has taken the time to read this long rant is amazing. Thank you again for allowing me to vent and if anyone has suggestions I am more than happy to hear, except "just cancel the order and get on with your life lol" I really want the necklace.

Re: CONFUSED AND FRUSTRATED

SaRina — Thu, 27 Jul 2017 18:20:10 GMT

What's a "BB necklace"?

Re: CONFUSED AND FRUSTRATED

Teggers — Thu, 27 Jul 2017 18:23:01 GMT

Barbra Bixby

Re: CONFUSED AND FRUSTRATED

Laura14 — Thu, 27 Jul 2017 18:24:41 GMT

Sounds like they are having the same problem you are waiting for the vendor to send it to them so they can sell it to you and ship it out.

I'm sorry this is happening but good things really do come to those who wait.

Good Luck!

Re: CONFUSED AND FRUSTRATED

SaRina — Thu, 27 Jul 2017 18:25:21 GMT

" I called CS several times about this and was told that the vendor was responsible and that QVC didn't have any control over it."

Have you tried contacting the vendor?

Re: CONFUSED AND FRUSTRATED

Preds — Thu, 27 Jul 2017 18:25:58 GMT

I've had that happen and it ended up that the Vendor could no longer fill the order ... for whatever reason, I don't know. QVC hadn't been notified, so they kept trying to fill it. Vendor problem, not the Q's. Hopefully, you will get yours. Good Luck!

Re: CONFUSED AND FRUSTRATED

Teggers — Thu, 27 Jul 2017 18:32:43 GMT

I haven't contacted the vendor but that is a great idea. Thank you

Re: CONFUSED AND FRUSTRATED

violann — Thu, 27 Jul 2017 18:32:57 GMT

I had a similar experience with a Jai necklace, but mine finally arrived.

I considered the one I bought a real indulgence, and I really felt terrible that it wound up for so long in "limbo".

I hope you ultimate receive satisfaction.

Re: CONFUSED AND FRUSTRATED

SandPiper — Thu, 27 Jul 2017 18:35:53 GMT

@Teggers You can go to BB website and contact her directly. Scroll down to the bottom of her website to "contact us". Maybe they can help you.

Re: CONFUSED AND FRUSTRATED

SaRina — Thu, 27 Jul 2017 18:41:47 GMT

@Teggers, QVC may be nice enough to provide you with direct contact information. They should have that. Ask for a Supervisor in Customer Service.

Re: CONFUSED AND FRUSTRATED

Montana — Thu, 27 Jul 2017 18:51:24 GMT

Posting this in Customer Care might get you some help.

Re: CONFUSED AND FRUSTRATED

Mistreatedbycs — Thu, 27 Jul 2017 18:59:11 GMT

Same thing happened to me, so join the "Club".

Unless one gets returned your chances you will see that item is a big fat -0-. CS will tell you they are sorry and probably give you some incentive to make you less disappointed but this is a serious issue with the Q.

They are overselling items and/or the quantities they are expecting fall short of their expected arrival. It could also be a quality issue that so many get scrapped and are not available to sell.

Either way, this is the Q's way of putting the cart before the horse, selling prior to arrival of the item and now they look like the "bad guys". I'm sure there's a lot of people who say who cares but unfortunately you never want to lose a customer.

Re: CONFUSED AND FRUSTRATED

noodleann — Thu, 27 Jul 2017 19:03:16 GMT

@Mistreatedbycs wrote:
Same thing happened to me, so join the "Club".

Unless one gets returned your chances you will see that item is a big fat -0-.    CS will tell you they are sorry and probably give you some incentive to make you less disappointed but this is a serious issue with the Q.

They are overselling items and/or the quantities they are expecting fall short of their expected arrival. It could also be a quality issue that so many get scrapped and are not available to sell.

Either way, this is the Q's way of putting the cart before the horse, selling prior to arrival of the item and now they look like the "bad guys".   I'm sure there's a lot of people who say who cares but unfortunately you never want to lose a customer.

Actually, the problem is they're selling goods that they don't have in stock because they're obviously having goods drop-shipped. So they're relying on the manufacturers' assurances that they will have adequate stock, and when the manufacturers fail, it's on QVC--where it belongs.

Same problem in shipping. Someone posted a photos of a banana gadget that was shipped, apparently from the maker or a jobber, in its fiberboard box--completely inadequate for the rigors of transit. It arrived smooshed. QVC may be prepared to write off these sales--and the customers whose ire leads them elsewhere--but that's not a good business model in these days of fractured and disruptive business and disloyal consumers.

Re: CONFUSED AND FRUSTRATED

fortune — Thu, 27 Jul 2017 22:00:07 GMT

@Teggers wrote:
First let me say thank you to all and this forum for giving me a place to vent my frustration. My sad tale started on June 22 when I ordered a BB necklace, which was listed "in stock". I know this part sounds a little compulsive, but anyway, I would check the status on line every day. (I really wanted the necklace and I do realize this is not a life and death situation, but I wanted it lol) For days the status would be "processing" then it went to "backorder". This went on for weeks, back and forth. Every time it stated "processing" my hopes were up, then dashed when returned to "backorder". I called CS several times about this and was told that the vendor was responsible and that QVC didn't have any control over it. On July 21 I checked and the status stated "cancelled", which I did not do. Immediately I called CS to restate my order and was told that they could not do this but they could put in a new order. My reply was that would be fine as long as I could still receive it with same pricing and terms as the original order. CS stated that could be done. So on July 21 a new order was placed and status reported "processing". You may have concluded the rest of the story...same thing is happening. Item going from "processing" to "backorder" back and forth. Is this just a fluke or has anyone else had this issue? Wow anyone that has taken the time to read this long rant is amazing. Thank you again for allowing me to vent and if anyone has suggestions I am more than happy to hear, except "just cancel the order and get on with your life lol" I really want the necklace.

@Teggers

How frustrating!!!!!!!!! They're acting like you're their "first customer!" You can get the phone number for Corporate and leave a message. They'll get back to you. I took one issue to Corporate myself.

Re: CONFUSED AND FRUSTRATED

Teggers — Thu, 27 Jul 2017 22:14:30 GMT

Worth a try. Thank you all for your support and helpful comments.

Re: CONFUSED AND FRUSTRATED

GCR18 — Thu, 27 Jul 2017 23:12:32 GMT

It doesn't sound like the vendor has any. Hope I'm wrong and you get one.

Re: CONFUSED AND FRUSTRATED

sunshine45 — Thu, 27 Jul 2017 23:43:44 GMT

which necklace were you waiting for?

barbara is back sometime in august.....maybe items will be restocked then?

Re: CONFUSED AND FRUSTRATED

sunshine45 — Fri, 28 Jul 2017 00:03:13 GMT

@Teggers

here is some contact information for you.

also, there is a facebook group called QVC BARBARA BIXBY DESIGNER ADDICTS that you might want to join. some people sell and buy in that group.....and there are usually discussions and sneak peeks that take place, especially when barbara is on qvc.

Re: CONFUSED AND FRUSTRATED

Lucky Charm — Fri, 28 Jul 2017 14:02:01 GMT

I had that happen a few years ago with a watch I saw during the Gold Rush.

It was the first time I ever *tracked* anything----everyday---watching and waiting for it to ship. I couldn't believe that it never did.

They refunded me my initial payment and never charged the other ez pays, but never actually notified me that it *fell through*. I did call and they couldn't offer any help or explanation. Didn't even offer me a waitlist....

I kept my eye out for it being back in stock for quite a while with no luck.

Months later, I checked on it--just for the heck of it and there it was back in stock!

I called C/S right away and ordered it, they gave it to me for the Gold Rush price. Happy Camper!

Moral of this story....don't give up.

Re: CONFUSED AND FRUSTRATED

brandiwine — Fri, 28 Jul 2017 14:12:48 GMT

@Preds wrote:
I've had that happen and it ended up that the Vendor could no longer fill the order ... for whatever reason, I don't know. QVC hadn't been notified, so they kept trying to fill it. Vendor problem, not the Q's. Hopefully, you will get yours. Good Luck!

This is the Q's problem. Having contracts with vendors that can't hold up their end of an agreement is a very bad business practice. Stringing a customer along is also on them.