topic Re: Subscription problems? in Community Chat

Subscription problems?

QVCFanfromLongIsland — Mon, 10 Jul 2017 18:01:25 GMT

I subscribed to the Magnolia journal magazine in April. They cashed my check with 2 weeks. I am still waiting for my first issue. I called customer service 3 times already. They told me the magazine was " undeliverable" I am guessing they put the wrong address on the mailing label. Every time I called customer service they told me they were sending me a new one. I verified my address 3 times. My daughter told me that on Facebook people were complaining. My husband keeps telling me to get a refund. Anybody else having the same problem? They told me I should get something by the 19th but my patience is running thin.

Re: Subscription problems?

hoosieroriginal — Mon, 10 Jul 2017 18:19:13 GMT

I ordered, got bill, but no magazine. I am going to write "cancel" on the bill and send it back. Really too bad, it looked like a nice magazine. Thanks for the heads up.

Re: Subscription problems?

hoosieroriginal — Mon, 10 Jul 2017 18:22:45 GMT

FYI - I ordered InStyle from Publishers Clearing House. I got the bill, mailed it in, and had my first magazine like two days later. It was really inexpensive - $10/yr. I think I will be ordering my magazines from them from now on.

Re: Subscription problems?

Spurt — Mon, 10 Jul 2017 18:45:18 GMT

@QVCFanfromLongIsland

Since its a quarterly publication perhaps the next issue won't be sent out until the Summer publication is available---it says on their website to order before April to get the Spring issue.

From the website---

The Magnolia Journal is a quarterly magazine by Chip and Joanna Gaines containing inspiration for life and home. Useful as a resource and a guide to living well, The Magnolia Journal contains stories, recipes, tips, and useful information you will refer back to again and again. If you purchase the subscription before April 2017, you will receive the Spring 2017 as your first Issue.

Re: Subscription problems?

Mz iMac — Mon, 10 Jul 2017 19:34:39 GMT

Send a certified snail mail "dissatisfaction" letter to their corporate office...

601 WEBSTER AVE, WACO TX 76706
254-235-0603

Re: Subscription problems?

QVCFanfromLongIsland — Mon, 10 Jul 2017 19:52:04 GMT

In response to the fact the magazine is a periodical. I gave my daughter the subscription for a birthday present in May and within 2 weeks she received an issue.I wish I had the same luck. I see a cancellation coming soon.

Re: Subscription problems?

luvmydoggies — Tue, 11 Jul 2017 15:10:41 GMT

@Qvc fan from long island wrote:
I subscribed to the Magnolia journal magazine in April. They cashed my check with 2 weeks. I am still waiting for my first issue. I called customer service 3 times already. They told me the magazine was " undeliverable" I am guessing they put the wrong address on the mailing label. Every time I called customer service they told me they were sending me a new one. I verified my address 3 times. My daughter told me that on Facebook people were complaining. My husband keeps telling me to get a refund. Anybody else having the same problem? They told me I should get something by the 19th but my patience is running thin.

This is terrible customer service. Maybe the Better Business Bureau could help.