topic Re: WEB SITE DOWN AGAIN?? in Community Chat

WEB SITE DOWN AGAIN??

January121 — Sat, 24 Jun 2017 18:39:09 GMT

I just tried to check out the "Items recently on the air" listings & get a picture of Rick & Shawn with HUMMMMM .... I guess the web site is down again!!! .... do you think the Russians are hacking into QVC's web site?? lol ha ha !!!!

Re: WEB SITE DOWN AGAIN??

CareBears — Sat, 24 Jun 2017 18:42:32 GMT

@January121 I just tried to check my order status, and I am getting the same message I have been getting for the last 3 days for several hours at a time, this is beyond ridiculous!

Re: WEB SITE DOWN AGAIN??

Bri36 — Sat, 24 Jun 2017 18:44:47 GMT

Wow. I can see a few hours - but this has been going on for 3 days now.

Re: WEB SITE DOWN AGAIN??

Sweetbay magnolia — Sat, 24 Jun 2017 18:45:00 GMT

Wow! This is nuts.

Re: WEB SITE DOWN AGAIN??

beach-mom — Sat, 24 Jun 2017 18:46:25 GMT

I just got on a few minutes ago and found this. I give up.

I think QVC should do something to make up for this. If they are having problems, they should post on the home page of the forums. I think they have done this in the past. For some reason they are not commenting now, and I understand it may be hard for them to know. But even a brief message saying something like, "We are working as fast as we can to correct the issues, and we appreciate your patience," is better than no response at all!

Maybe they're talking about it on the shows. I haven't had them on today.

Re: WEB SITE DOWN AGAIN??

sunshine45 — Sat, 24 Jun 2017 18:46:44 GMT

yes, problems for me once again.

Re: WEB SITE DOWN AGAIN??

Krimpette — Sat, 24 Jun 2017 18:48:26 GMT

This is insane. They need to shut down completely for some time. Get a new, robust computer system in place, and start all over. Might be a good idea to scrap the additional channels until they can have reliable success with just one.

Re: WEB SITE DOWN AGAIN??

Jordan2 — Sat, 24 Jun 2017 18:52:44 GMT

Everytime I have a problem, I always think it's my computer. Good to know it's not!

Re: WEB SITE DOWN AGAIN??

IMW — Sat, 24 Jun 2017 18:53:04 GMT

This seems like total incompetence, almost like they want to go out of business.

Just a thought - ucould it be due to electrical power shortages as a result of heat usage? If so they should

have a message apologizing for the inconvenience.

Re: WEB SITE DOWN AGAIN??

tansy — Sat, 24 Jun 2017 18:53:06 GMT

I just placed and order and got a message that the tax couldn't be computed accurately at the moment and CS would help me if the order needed to be redone. There is no other legitimate site with so many problems.

Re: WEB SITE DOWN AGAIN??

lovemyparrot — Sat, 24 Jun 2017 19:04:17 GMT

I have been trying to check on a return that has been with QVC for nearly 12 days with no mention of my credit, etc.

This is the third day I get the notice that "this information is currently unavailable" and to check back later.

As you are all saying, what on earth is going on ?????

Re: WEB SITE DOWN AGAIN??

chickenbutt — Sat, 24 Jun 2017 19:04:40 GMT

This is so bizarre. I haven't tried to buy anything here lately but it seems odd that the retail part of the site is messed up for so long. For a really large national, and international, retailer to have this degree of website issues, it is concerning.

Hope it's not some kind of hack. Glad I deleted any credit cards from here, some time back, except my Q Card. Hope everybody else has done so, juset for GPs.

Re: WEB SITE DOWN AGAIN??

truffle — Sat, 24 Jun 2017 19:14:18 GMT

@January121 wrote:
I just tried to check out the "Items recently on the air" listings & get a picture of Rick & Shawn with HUMMMMM .... I guess the web site is down again!!! .... do you think the Russians are hacking into QVC's web site?? lol ha ha !!!!

At this point I'm sure they'd love to use that as their excuse. I really enjoy the diverse products qvc sells and if it wasn't for them I wouldn't have been exposed to so many new and interesting things.

I hope they figure it out.

Re: WEB SITE DOWN AGAIN??

tansy — Sat, 24 Jun 2017 19:25:19 GMT

@chickenbutt wrote:
This is so bizarre. I haven't tried to buy anything here lately but it seems odd that the retail part of the site is messed up for so long. For a really large national, and international, retailer to have this degree of website issues, it is concerning.

Hope it's not some kind of hack. Glad I deleted any credit cards from here, some time back, except my Q Card. Hope everybody else has done so, juset for GPs.

I just might do that😕

ETA: Done. I thought I might want tomorrow's TSV, too☹️

Re: WEB SITE DOWN AGAIN??

Trudey — Sat, 24 Jun 2017 19:27:39 GMT

I was just able to delete my credit card, but still can't see my order status. I spoke to CS this morning regarding the order that I placed. The only response was "We're still entering the orders". No apologies.

Re: WEB SITE DOWN AGAIN??

quick cooking mom — Sat, 24 Jun 2017 19:42:55 GMT

Get this, I ordered on friday a trolley dolly for our vacation starting 6/29. Used express shipping option. Today I got an email that my shipping fee is refunded because they can't express, & they can't ship until Monday! I emailed CS as if it doesn't arrive by 6/28 I'll have to cancel as it would be sitting on our porch while we're on vacation. Seems their email is working well enough to say they can't do what you paid for..... Waiting to hear back from CS. Thanks for letting me vent.

Re: WEB SITE DOWN AGAIN??

truffle — Sat, 24 Jun 2017 19:47:41 GMT

I had heard that one area of their glitchy computer is their inability to correctly bill your ezp when you've returned an item. I'm not okay with that and having to check on everything since there is no description given just the order number. Too hard and too big a headache for me.

Re: WEB SITE DOWN AGAIN??

chickenbutt — Sun, 25 Jun 2017 18:25:20 GMT

I tried going on 'recently aired' again just now and thought I was in. But it was blinking like crazy and there was some icon in the address field but - oh never mind. It was just the thing saying that the site couldn't load cookies. That's fine, as I have that set so that it cannot load cookies from other sites.

Anyway, the page just kept blinking really super fast and I got out of there. It was not going to complete loading the page.

Re: WEB SITE DOWN AGAIN??

bonnielu — Sun, 25 Jun 2017 18:28:00 GMT

Could be a hack and that is one thing they would not admit. Too many frantic phone calls to find out if our credit cards are safe. As for the Russian.... yes, that sounds about right.. seems it is the thing to do these day.... blame the Russians.