topic Re: New UPS Delivery Procedures in Community Chat

New UPS Delivery Procedures

LogoFan — Fri, 16 Jun 2017 18:23:35 GMT

I live in Chicago Illinois and have recently learned of new UPS handling of home delivery.

I spoke to a driver today who delivered a QVC package. Asked him about some notices I have seen regarding dropoff of packages at an access point which is a business a few blocks from where I live.

He basically told me that it makes more sense to dropoff my package at this local business if I do not accept delivery on first attempt. He was not clear on whether or not this applies to all deliveries because he said something about "potential" drop off on the package I just received. He was just not clear.

I told him that my health is not good, and one attempt would not be sufficient if I happen to be at a doctor visit on the day he attempts to deliver. If this was a heavy package, some of which I have had since I got wind of this new process, I would not be able to go to that business and carry my package home.

Frankly, I have many stressful health issues right now and am just not in the mood to call UPS just yet and get aggravated. There has been no mention on the news anywhere about this new policy. Besides all of this, we a paying for delivery which should at least require the 3 attempts always made in the past for a lot of reasons, before a dropoff anywhere in the delivery area.

Just curious if anyone else has heard of this new "so far not advertised" policy.

Re: New UPS Delivery Procedures

MalteseMomma — Fri, 16 Jun 2017 18:26:56 GMT

gosh if I do ,that will be the end of my ,"online shopping"

Re: New UPS Delivery Procedures

IMW — Fri, 16 Jun 2017 18:34:07 GMT

I was as shocked as you when Amazon did this. I was told the shipper can request this( to save $).

Upon further research I found it to be a UPS setting, by default, if I am remembering correctly, if you sign up for

automatic notifications. I sign up for email notification by UPS for each individual package.

I don't believe it is up to the drivers' discretion.

Hope your health issues improve.

Re: New UPS Delivery Procedures

hckynut — Fri, 16 Jun 2017 18:35:43 GMT

Have talked with my regular UPS driver/his fill in when he is on vacation, and weekend deliveries from amazon. None of them has mentioned anything that ridiculous. Isn't a big business around us for miles, and nothing said here makes any kind of business sense. Sounds like f*k* news to me.

hckynut(john)

Re: New UPS Delivery Procedures

Lucky Penny — Fri, 16 Jun 2017 18:37:32 GMT

My DD was telling me about this just last week. I believe it has been happening for awhile now. She is young and does a lot of online shopping. Since she works and her building is difficult for UPS to enter, she has to go to the drop off or have some packages sent to me! I did not really get this until now!

Re: New UPS Delivery Procedures

SharkE — Fri, 16 Jun 2017 18:38:04 GMT

Tee hee

@hckynut

Re: New UPS Delivery Procedures

chickenbone — Fri, 16 Jun 2017 18:40:44 GMT

Do you have to sign for every ups package you receive? If so, ask the driver for a pad of delivery notices, sign the back & tape to your door. They will leave pkg.

Re: New UPS Delivery Procedures

LindaSal — Fri, 16 Jun 2017 18:50:51 GMT

I haven't run into this situation yet, hope I don't..........online shopping is becoming a bummer.

Re: New UPS Delivery Procedures

sunshine45 — Fri, 16 Jun 2017 18:53:46 GMT

this isnt being done in our area as far as i know of.

we have a great UPS driver and he leaves items at our front door or in our garage if our garage is open.

i posted in customer care today about two items that i ordered earlier. they gave me the option of how i wanted my items delivered. i almost always prefer to have my items be delivered via UPS. they have the least amount of problems.

Re: New UPS Delivery Procedures

software — Fri, 16 Jun 2017 18:54:12 GMT

@LogoFan wrote:
I live in Chicago Illinois and have recently learned of new UPS handling of home delivery.

I spoke to a driver today who delivered a QVC package. Asked him about some notices I have seen regarding dropoff of packages at an access point which is a business a few blocks from where I live.

He basically told me that it makes more sense to dropoff my package at this local business if I do not accept delivery on first attempt. He was not clear on whether or not this applies to all deliveries because he said something about "potential" drop off on the package I just received. He was just not clear.

I told him that my health is not good, and one attempt would not be sufficient if I happen to be at a doctor visit on the day he attempts to deliver. If this was a heavy package, some of which I have had since I got wind of this new process, I would not be able to go to that business and carry my package home.

Frankly, I have many stressful health issues right now and am just not in the mood to call UPS just yet and get aggravated. There has been no mention on the news anywhere about this new policy. Besides all of this, we a paying for delivery which should at least require the 3 attempts always made in the past for a lot of reasons, before a dropoff anywhere in the delivery area.

Just curious if anyone else has heard of this new "so far not advertised" policy.

I don't think this is new, maybe they are expanding it and making it mandatory.

When I order something to be sent to my home, I expect to find it on my doorstep. My UPS carrier always leaves my packages on my front steps. I'm never home.

Do you request that you sign for your packages? If not, why can't they leave it? Or is that what I"m missing?

Re: New UPS Delivery Procedures

HerRoyaLioness — Fri, 16 Jun 2017 19:19:05 GMT

YES, I have experienced this twice now. Two times I had to go pick up my package after a first attempt to deliver.

UPS is making out like a bandit - being paid to deliver a package and people have to go pick it up after their first attempt to deliver. I have had nothing but issues with UPS and will pay extra to have something delivered by USPS.

Re: New UPS Delivery Procedures

chrystaltree — Fri, 16 Jun 2017 19:20:13 GMT

This isn't a new policy in my area. There are numerous Access Points in every town and city. Access Points have been around for about two years here and Ups stopped making more than one visit around that time. They make one attempt to deliver and then they drop it off at the nearest Access Point. But you can go online and request that they drop off at Access Point before they even make the attempt to deliver. Some of my friends who work do that. Fedex also uses the Acess Points, it can be quite busy when you pick something up on Saturday. I live in a small suburban town but we have 4 Access Points now and that has eased the crunch. Around Christmas, when there were only two, the lines went out the door and up the street. Like I said this is definitely not new.

Re: New UPS Delivery Procedures

PINKdogWOOD — Fri, 16 Jun 2017 19:25:44 GMT

@sunshine45 If I may, I'm kind of confused about 'requesting' UPS to deliver vs some other service to deliver. Does your request eliminate UPS from dropping your pkg(s) at your local post office only for them to deliver pkg(s) as a UPS smartpost (or whatever they call it, may be sure post). Then it's in the hands of you mail carrier.

Would you mind explaining a bit more on this?

I receive pkgs both ways. And now Fedex is in the mix with their tranfer to USPS and labeling it 'fedex smart post'.

Re: New UPS Delivery Procedures

SoX — Fri, 16 Jun 2017 19:27:46 GMT

This is not new in my area ... but the first time my delivery man mentioned it, I told him that I pay for packages to be delivered to my home ... that I would not go to some remote access pick up point ... that UPS could just go fly a kite.

Never heard from them again about a remote pickup.

Re: New UPS Delivery Procedures

PINKdogWOOD — Fri, 16 Jun 2017 19:28:49 GMT

@HerRoyaLioness Unless UPS has changed their policy on if you need to sign for a pkg, I don't experience this anymore but when I did in the past I always was given a 2nd attempt del'y notice the next day. After that it was pickup by me.

Re: New UPS Delivery Procedures

appm — Fri, 16 Jun 2017 19:31:53 GMT

I have to say that of all the delivery companies, I love UPS. They put my packages inside my screen door so no one knows they are there. And if they see a package on my porch that was delivered by USPS, they put that package inside my screen door too. However, I noticed the last few times I got a package delivered, there was a form stuck on my door about trying to deliver, but no box was checked and the package was on my porch. So I don't know what's going on with that.

Re: New UPS Delivery Procedures

PINKdogWOOD — Fri, 16 Jun 2017 19:34:34 GMT

@HerRoyaLioness I read your post again about "you'd pay extra to have USPS do all of your delivering'.

I currently am having HUGE issues with USPS in doing their job to get back 4 returns I'm struggling with. So unless they move my goods, in my eyes they don't deserve anything extra. So I really have issues with USPS.

Obviously appears many of us have particular issues with any/all delivery services in some way, shape and form.

Re: New UPS Delivery Procedures

sunshine45 — Fri, 16 Jun 2017 19:35:24 GMT

@PINKdogWOOD wrote:
@sunshine45 If I may, I'm kind of confused about 'requesting' UPS to deliver vs some other service to deliver. Does your request eliminate UPS from dropping your pkg(s) at your local post office only for them to deliver pkg(s) as a UPS smartpost (or whatever they call it, may be sure post). Then it's in the hands of you mail carrier.
Would you mind explaining a bit more on this?

I receive pkgs both ways. And now Fedex is in the mix with their tranfer to USPS and labeling it 'fedex smart post'.

placed an order earlier today. when i got to the shipping page, these were my options..... i chose ups ground delivery (hopefully it is not that mail innovations/smartpost stuff that they do.) i will know when it is delivered. i get much more reliable and better service overall from UPS than from USPS.

UPS Ground, by 06/23/17* $3.00

US Mail, by 06/23/17* $5.47

Standard Delivery, by 06/23/17* $5.47

Priority US Mail, by 06/23/17* $8.22

Express Delivery, by 06/21/17* $10.47

UPS Express (Blue), by 06/21/17* $11.97

Premium Delivery, by 06/20/17* $17.47

UPS Premium (Red), by 06/20/17* $18.97

Re: New UPS Delivery Procedures

HerRoyaLioness — Fri, 16 Jun 2017 19:45:12 GMT

@PINKdogWOOD- it must be their policy where I live because this just happened recently.

I don't do returns very often at all, almost never, so it has not been a problem with USPS. At least I GET the package delivered if I am home or not!

Re: New UPS Delivery Procedures

chickenbutt — Fri, 16 Jun 2017 19:52:00 GMT

Sunshine45 wrote:

placed an order earlier today. when i got to the shipping page, these were my options..... i chose ups ground delivery (hopefully it is not that mail innovations/smartpost stuff that they do.) i will know when it is delivered. i get much more reliable and better service overall from UPS than from USPS.

UPS Ground, by 06/23/17* $3.00
US Mail, by 06/23/17* $5.47
Standard Delivery, by 06/23/17* $5.47
Priority US Mail, by 06/23/17* $8.22
Express Delivery, by 06/21/17* $10.47
UPS Express (Blue), by 06/21/17* $11.97
Premium Delivery, by 06/20/17* $17.47
UPS Premium (Red), by 06/20/17* $18.97

I don't know which retailer this is, but it's concerning that 'UPS Red' (which is overnight) costs $19 AND you still won't get it for four days!