topic Re: Our US Postal System At Its Finest in Community Chat

Our US Postal System At Its Finest

moon_gazer — Wed, 14 Jun 2017 22:08:36 GMT

I am so frustrated, I could bite nails into! I mailed a package on June 2nd to Alameda, CA. I've been watcing the tracking and saw that it was out for delivery on June 5th. The package was sent with signature required. Well, by June 9trackng had still not updated to show delivery. So, I contacted the person that was to receive the package to find out if maybe they had received it and for some odd reason, tracking just did not show it. No, they said. I do know that if no one is home to sign for the package, they are supposed to leave a note stating that they will attempt re-delivery or you can call to schedule a delivery time. The person the package was mailed to also told me they did not receive any notice. So, now I call the Postal Consumer Affairs for the Bay area and they open a case for me. While she had me on the phone (last Friday) she called the Alameda Post Office and was told that the package was on a truck for delivery at that very moment. OK - fast forward to Monday -- I check tracking and it still shows out for delivery. I contact the person receiving the package and she says she hasn't received it. So, I call the woman at Consumer Affairs who is handling the case for me, and I tell her it still hasn't been delivered. Now this is what really has me so irritated - she has called the Alameda P.O. Monday, Tuesday and now today (Wed) and no one answers the phone. She has sent e-mails to the postmaster and has not received any response. This is our wonderful postal service. I think they probably lied to her about the package being on a truck Friday. They've probably lost the package or someone working there has stolen it.

Re: Our US Postal System At Its Finest

CatLoverDogsToo — Wed, 14 Jun 2017 22:28:00 GMT

I'd like to say I am surprised, but I am not. I have had several "nightmare situations" with the post office. That is why I avoid them at all costs if I can. At least if UPS loses something, they take care of it right away. UPS is terribly expensive though.

I hope your situation gets resolved quickly, but I have my doubts.

Re: Our US Postal System At Its Finest

Sweet_Serenity — Wed, 14 Jun 2017 22:41:09 GMT

Today received return reimbursement shipped UPS ...

Amazon immediately, Credited once notifided. Of course!

Prime membership free shipping and free returns. Love Amazon.

Re: Our US Postal System At Its Finest

sueinsf — Sat, 17 Jun 2017 21:56:23 GMT

I shipped something out First Class with insurance on June 5th. Thought it would be delivered by the 10th. On the 10th it was apparently still sitting at the PO and hadn't gone out yet. Seriously? I'll check the tracking tonight or tomorrow and hope that it is delivered by Friday.

ETA: Package was delivered this morning. Shipped on the 5th, delivered on the 17th!!

Re: Our US Postal System At Its Finest

bonnielu — Wed, 14 Jun 2017 22:57:11 GMT

Seems it is getting worse. Mail is being delivered to neighbors (some of it) and I guess that is a good way to get closer to them. LOL.

And I bought something... needed it on a deadline. lt tracked out to delivery from merchant but was actually sent back to them .... not to me. I had to explain to them why I needed a refund since I never got it.

So much fun.

Re: Our US Postal System At Its Finest

Kachina624 — Thu, 15 Jun 2017 01:58:02 GMT

Must be nice to have a job where you can ignore ringing phones and customer complaints and lie about service. My local PO has an unlisted number so they won't be bothered when their service is rotten. There were so many complaints locally, a couple of congressmen came to review the situation. Even they couldn't get through the postmaster's assistant who has the demeanor and grace of a bulldog.

Re: Our US Postal System At Its Finest

roxxy1 — Thu, 15 Jun 2017 02:12:17 GMT

@Kachina624 wrote:
Must be nice to have a job where you can ignore ringing phones and customer complaints and lie about service. My local PO has an unlisted number so they won't be bothered when their service is rotten. There were so many complaints locally, a couple of congressmen came to review the situation. Even they couldn't get through the postmaster's assistant who has the demeanor and grace of a bulldog.

@Kachina624 Thanks for the lol~~~grace of a bulldog

Re: Our US Postal System At Its Finest

Plaid Pants2 — Thu, 15 Jun 2017 02:42:27 GMT

*chuckle*

People itch and complain all year long about how terrible the postal service is, and at how awful their mail delivery is, yet at Christmas time, they can't wait to push cash in to the hands of those same awful postal delivery people, as a holiday gift/bonus/reward.

You really have to laugh at the hypocrisy of it all.

I guess that it's a case of forgive and forget, eh?

Re: Our US Postal System At Its Finest

Mistreatedbycs — Thu, 15 Jun 2017 02:48:12 GMT

@Plaid Pants2 wrote:
*chuckle*

People itch and complain all year long about how terrible the postal service is, and at how awful their mail delivery is, yet at Christmas time, they can't wait to push cash in to the hands of those same awful postal delivery people, as a holiday gift/bonus/reward.

You really have to laugh at the hypocrisy of it all.

I guess that it's a case of forgive and forget, eh?

I think you are missing the point, the people who handle the packages internally at the post office are not the same people who brave the weather to deliver your mail. Those people on foot are the ones' that we reward, I do not run into the post office and hand out "gifts" to the counter people nor do I hand out "gifts" to all those shuffling the packages around in the back of the post office. If I did, yes we could laugh at the hyposcirsy of it all.

Re: Our US Postal System At Its Finest

Plaid Pants2 — Thu, 15 Jun 2017 03:11:13 GMT

Ah, but what about the many, many, many posts throughout the year, of people complaining about how the mail is misdelivered, boxes shoved in to the mailbox, all crumpled and torn, and the person can't get it out?

That is not the office's fault.

Nope.

That, as people have posted, is directly the person who actually and physically delivered the mail.

And the ones who itch and complain 11 months out of the year, about their mail delivery, are the same ones who can't wait to shove cash in to the very same hands that shoves the mail in to their mailboxes, at Christmas time.

As I said, you gotta laugh at the hypocrisy of it all.

As I said, it must be a case of forgive and forget.

Re: Our US Postal System At Its Finest

Kachina624 — Thu, 15 Jun 2017 06:02:59 GMT

@Plaid Pants2 Its not like we have a huge choice of alternate shipping selections. The post office is expensive and getting worse. FedEx loses about as much as the post office, and have you priced the fare on a package sent from a UPS Store lately? Exorbitant. Thank goodness for at least a little competition.

Re: Our US Postal System At Its Finest

Nataliesgramma — Thu, 15 Jun 2017 09:35:44 GMT

I think it is the Summer Help that they hire to cover vacations. It is the only time that I have issues........

Re: Our US Postal System At Its Finest

PINKdogWOOD — Thu, 15 Jun 2017 12:16:48 GMT

@moon_gazer I am sitting in my living room right this very minute saying EXACTLY the SAME thing you are about your returns - for that matter so is everybody here!!!!!

WHAT THE HECK USPS???????????????????????

I have 5 return tracking numbers on returns I made via USPS with basically no info as well. My USPS returns have a lot of $$$$$$ tied up in these returns. Where are my packages sitting? Who has them? I even pulled up USPS.com to see if I can find out more info on all or any of them and nothing. NOTHING!

There are so many on this post who are saying the same thing. Surely we cannot all have lost returns sitting somewhere in the USPS offices. I am so griped about this!

What gives? Are they really still sitting at our post office or are they sitting in some QVC warehouse that haven't been processed yet?

WHERE IS OUR RETURN MONIES!!!!!!!!!!!!!!!!!!!!!

Re: Our US Postal System At Its Finest

Bri36 — Thu, 15 Jun 2017 12:33:01 GMT

I can't believe they don't answer the phone. I would try to call myself and talk to somebody at that post office and find out what's going on with your package. How frustrating...

Re: Our US Postal System At Its Finest

Pearlee — Thu, 15 Jun 2017 12:49:45 GMT

The USPS 800 Customer Service number on your receipt (or find it on their website) is excellent at tracking lost packages or packages that aren't moving. They giet it done!

The problem is a long wait on hold but they do offer to call you back and not lose your place in line when the wait is long and they always do.

I called them at a little past 8:00am this morning shortly after they opened and was able to talk to someone right away about my passport return envelope sitting at the hub in Philly. They emailed the hub right away.

They also will not be please to hear that a PO isn't answering its telephone. Get on it with the national CS line - they get stuff done!

Re: Our US Postal System At Its Finest

moon_gazer — Thu, 15 Jun 2017 13:05:02 GMT

@Bri36 wrote:
I can't believe they don't answer the phone. I would try to call myself and talk to somebody at that post office and find out what's going on with your package. How frustrating...

I have tried calling them myself several times each day and I get no answer either. It rings forever, doesn't even go to an answering service so that I could leave a message.

Re: Our US Postal System At Its Finest

moon_gazer — Thu, 15 Jun 2017 13:13:30 GMT

@Pearlee wrote:
The USPS 800 Customer Service number on your receipt (or find it on their website) is excellent at tracking lost packages or packages that aren't moving. They giet it done!
The problem is a long wait on hold but they do offer to call you back and not lose your place in line when the wait is long and they always do.

I called them at a little past 8:00am this morning shortly after they opened and was able to talk to someone right away about my passport return envelope sitting at the hub in Philly. They emailed the hub right away.
They also will not be please to hear that a PO isn't answering its telephone. Get on it with the national CS line - they get stuff done!

They are the first ones I called and they are the ones who opened a case for me and told me that Consumer Affairs would give me a call. I waited 2 days for that call - finally just called Consumer Affairs myself. That is who I have been dealing with and that is the person who told me last Friday that she had called the Alameda PO and was told the package was on the truck out for delivery that day. Well, that didn't happen and since then she has been calling the PO everyday and getting no answer. This lady called me last night about 7:00 and told me that today on her way to work, she would stop by there and ask them face to face where the package is. That surprised me!

Re: Our US Postal System At Its Finest

Bri36 — Thu, 15 Jun 2017 13:29:34 GMT

@moon_gazer wrote:
@Bri36 wrote:
I can't believe they don't answer the phone. I would try to call myself and talk to somebody at that post office and find out what's going on with your package. How frustrating...
I have tried calling them myself several times each day and I get no answer either. It rings forever, doesn't even go to an answering service so that I could leave a message.

That's just terrible.

Re: Our US Postal System At Its Finest

Boehm Collector — Thu, 15 Jun 2017 13:46:06 GMT

@moon_gazer wrote:
I am so frustrated, I could bite nails into! I mailed a package on June 2nd to Alameda, CA. I've been watcing the tracking and saw that it was out for delivery on June 5th. The package was sent with signature required. Well, by June 9trackng had still not updated to show delivery. So, I contacted the person that was to receive the package to find out if maybe they had received it and for some odd reason, tracking just did not show it. No, they said. I do know that if no one is home to sign for the package, they are supposed to leave a note stating that they will attempt re-delivery or you can call to schedule a delivery time. The person the package was mailed to also told me they did not receive any notice. So, now I call the Postal Consumer Affairs for the Bay area and they open a case for me. While she had me on the phone (last Friday) she called the Alameda Post Office and was told that the package was on a truck for delivery at that very moment. OK - fast forward to Monday -- I check tracking and it still shows out for delivery. I contact the person receiving the package and she says she hasn't received it. So, I call the woman at Consumer Affairs who is handling the case for me, and I tell her it still hasn't been delivered. Now this is what really has me so irritated - she has called the Alameda P.O. Monday, Tuesday and now today (Wed) and no one answers the phone. She has sent e-mails to the postmaster and has not received any response. This is our wonderful postal service. I think they probably lied to her about the package being on a truck Friday. They've probably lost the package or someone working there has stolen it.

Hi @moon_gazer ... I can certainly relate. The USPS is horrible. Whenever possible I ship things via UPS next day air or second day air.

Re: Our US Postal System At Its Finest

Boehm Collector — Thu, 15 Jun 2017 13:49:20 GMT

@Plaid Pants2 wrote:
*chuckle*

People itch and complain all year long about how terrible the postal service is, and at how awful their mail delivery is, yet at Christmas time, they can't wait to push cash in to the hands of those same awful postal delivery people, as a holiday gift/bonus/reward.

You really have to laugh at the hypocrisy of it all.

I guess that it's a case of forgive and forget, eh?

@Plaid Pants2 .. I do tip our mail carriers... because they are not the ones who are responsible for items not reaching their destinations. Our carriers always deliver what is given to them. If the items do not reach the carrier it isn't the carriers fault.