Did anyone have issues w the last tsv laptop?

Shorty2U — Wed, 24 May 2017 05:32:23 GMT

Did anyone order the last tsv HP laptop? We ordered it for my husband as his current laptop is not running well.

I am the techie in the family so I started it up and went to download the virus software (and other software).

To my surprise, when i went to the site to download the first software, a message came up from Microsoft with audio of someone speaking, (paraphrasing) It said warning warning you have a virus and your credit card and other info may be compromised etc. It just kept repeating this, and it had a phone number to call.

I called the free tech support instead that comes with the laptop deal, and the woman on the phone could hear the repeated message over the phone.

I was informed to send it back immediately that something was wrong with the laptop.

I called Q who were extremely helpful and kind (I always have loved their customer service). I told her what happened, and she said we would be reimbursed for all shipping because there was something wrong with the laptop. Of course she also said do we want another one? I said yes we would like the same one (which are still available now).

And so we sent this one back (Its still in the process of getting there according to on line tracking).

I thought they send the other one while the one we sent back is on its way back. But I didn't see an order on our account for another one.

So, I called back CS again 2 days later and I was informed they will send a new one when they get the other one back (which is fine, but I just hope they have one till then).

Now I just read reviews on them (there aren't many). Someone wrote be aware this delivery will take long as they are shipped from China? Our initial delivery did take long, but I didn't see that ours was shipped from China, so I don't get that review? 2 other reviews on the smaller one say it runs slow (ugh).

Well anyway, I was just wondering if anyone else ordered this and had any issues like we had? I must say we bought 2 other laptops from QVC before and they lasted a long time compared to the one we got from Best Buy.

So I hope we get a replacement as soon as they get ours back, so DH has a new one and I hope it works OK. (The one he has now is also an HP and it lasted about 8 yrs which is pretty good IMO). And its still running, just lagging bad, thus he needs the new one.

Re: Did anyone have issues w the last tsv laptop?

gidgetgh — Wed, 24 May 2017 10:11:26 GMT

I would have bought the second one locally.

Re: Did anyone have issues w the last tsv laptop?

Shorty2U — Thu, 25 May 2017 02:12:06 GMT

Thank you for the reply. I hope its ok when we get the new one. I dont want to buy at Best Buy again. The only other place is online from the computer companies, unless I want to travel an hour for one. Our closest Best Buy is even 45 minutes away. But i wont buy from them.

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Did anyone have issues w the last tsv laptop?

Re: Did anyone have issues w the last tsv laptop?

Re: Did anyone have issues w the last tsv laptop?