topic Re: OUR SUGGESTIONS/COMPLAINTS in Community Chat

OUR SUGGESTIONS/COMPLAINTS

Shanus — Mon, 15 May 2017 02:23:08 GMT

No matter how many of us write about high shipping costs, no variety in programming, hosts without manners or professional skills, no one is listening.

Just for the heck of it, I looked back at beauty threads and fashion threads over the last few months. They're almost as repetitive as QVC's programming.

Nothing is being accomplished by our pointing out the obvious. It's clear that with all the complaining and unhappiness, enough merchandise is purchased so the Q is willing to sit just below the profit line instead of crossing over from red to black. Makes no sense to me, but very little about how things operate in this company makes sense to me.

Re: OUR SUGGESTIONS/COMPLAINTS

SurferWife — Mon, 15 May 2017 02:44:48 GMT

They are certainly ignoring our requests for free shipping events. It must be too profitable for them to give us a shipping break every now and then. I know for sure that they make $$ off of shipping to HI & AK. It never costs me the amount of money to ship something home to Texas as it does to order something from QVC. Crazy...

P.S. I know easy pay is attractive to many shoppers but I could care less about it! If I can't afford an item on one payment, I don't need it!

Re: OUR SUGGESTIONS/COMPLAINTS

HappyDaze — Mon, 15 May 2017 02:49:14 GMT

The only thing that matters to QVC is $$ so the only way to get through to them is by not spending your money with them. Until sales start to drop, they will have no incentive to do anything different.I rarely make any purchase from QVC because of their lack of coupon codes and "deals" (and no, easy pay is not a deal!). So many other sites offer coupon codes and much better deals- no reason for me to spend my hard earned money with QVC since it is obvious they don't care about my business.

Regarding hosts and supposed manners and professional skills- for every person that dislikes someone, others love that person so the only way hosts will change is if their sales drop. As long as they are meeting their sales goals, there won't be any changes there. You can't please everyone all the time.

Re: OUR SUGGESTIONS/COMPLAINTS

bonnielu — Mon, 15 May 2017 02:59:19 GMT

They are associated in some way with Zulily. If you buy an item and pay shipping.. and then buy other items the same day... shipping is free. Sometimes it extends to the weekend.

I am thinking that the Q has partnered with USPS (postal service) and UPS and there is some kind of deal for shipping. Something is keeping QVC from offering shipping free and that could be it. These companies need to make a profit. With the Internet in full swing people are not buying stamps to send letters the way they used to. Just a guess.

I believe QVC could offer a shopping cart of some sort with like items being shipped with a 'deal' price.

As for the hosts and vendors.. I don't watch much anymore.

Re: OUR SUGGESTIONS/COMPLAINTS

blackhole99 — Mon, 15 May 2017 03:00:14 GMT

There are other shopping channels who have easy pay with good products and hosts who are not as annoying. S&H and returns is a costly affair with all of them though, so I'm shopping locally and online where there is free S&H and returns.

Re: OUR SUGGESTIONS/COMPLAINTS

Kachina624 — Mon, 15 May 2017 03:02:18 GMT

They get in a dither because the bottom line isn't what they want. They have some excellent ideas right here at their fingertips but apparently nobody bothers to look at it. Do you suppose they ever wonder what's said here? I doubt it. The MBAs think we're a bunch if airhead housewives.

Re: OUR SUGGESTIONS/COMPLAINTS

makena — Mon, 15 May 2017 03:25:31 GMT

If you think about it, the complaints here on this board don't amount to a hill of beans. Just a grain of sand in the desert compared to those that are viewing and buying.

Re: OUR SUGGESTIONS/COMPLAINTS

Marp — Mon, 15 May 2017 03:36:04 GMT

@makena wrote:
If you think about it, the complaints here on this board don't amount to a hill of beans. Just a grain of sand in the desert compared to those that are viewing and buying.

Yep, even if all 2,380 currently online complained it wouldn't raise an eyebrow.

Re: OUR SUGGESTIONS/COMPLAINTS

mistriTsquirrel — Mon, 15 May 2017 03:59:42 GMT

@Marp wrote:
@makena wrote:
If you think about it, the complaints here on this board don't amount to a hill of beans. Just a grain of sand in the desert compared to those that are viewing and buying.
Yep, even if all 2,380 currently online complained it wouldn't raise an eyebrow.

What if we all did it at once?

Re: OUR SUGGESTIONS/COMPLAINTS

Tissyanne — Mon, 15 May 2017 06:01:48 GMT

Not very long ago all I read were comments wanting more easy pay. We see offers almost daily now. So the shift is now on shipping.

Re: OUR SUGGESTIONS/COMPLAINTS

KathyM23 — Mon, 15 May 2017 06:02:43 GMT

I don't think $3.00 is very much for shipping. I just placed an order from two of my catalogs and the shipping for two items from one was $12.99 and for two items from the other was $14.99. When I order from my shoe catalogs the shipping is between $12 and $15. And no, if you return the item, they do not refund the shipping fee and you pay to return the item $8.95 not the $6.95 QVC charges. Once in a while they will offer $5.99 shipping and occasionally free over $75. But for the most part, the shippling is high. I know some places do have free shipping, but not from the catalogs I like.

Re: OUR SUGGESTIONS/COMPLAINTS

qualitygal — Mon, 15 May 2017 11:38:28 GMT

I think they have to ask first, if they're interested. JMO.

Re: OUR SUGGESTIONS/COMPLAINTS

CalminHeart — Mon, 15 May 2017 11:54:21 GMT

@Shanus wrote:
No matter how many of us write about high shipping costs, no variety in programming, hosts without manners or professional skills, no one is listening.

Just for the heck of it, I looked back at beauty threads and fashion threads over the last few months. They're almost as repetitive as QVC's programming.

Nothing is being accomplished by our pointing out the obvious. It's clear that with all the complaining and unhappiness, enough merchandise is purchased so the Q is willing to sit just below the profit line instead of crossing over from red to black. Makes no sense to me, but very little about how things operate in this company makes sense to me.

I agree with you. Q lacks satisfactory interest in its customers but that doesn't mean people should sit back and quietly accept it. People should continue to complain. Maybe someday, enough people will realize that 90% of their products can be purchased for less (with free and fast shipping) from other retailers and do that. Q might do something but only if the bottom line goes low enough.

Re: OUR SUGGESTIONS/COMPLAINTS

Marp — Mon, 15 May 2017 12:28:31 GMT

@mistriTsquirrel wrote:
@Marp wrote:
@makena wrote:
If you think about it, the complaints here on this board don't amount to a hill of beans. Just a grain of sand in the desert compared to those that are viewing and buying.
Yep, even if all 2,380 currently online complained it wouldn't raise an eyebrow.

What if we all did it at once?

Let's see, most items have sales of 10, 50 even 100 thousand or more I don't think even everyone online complaining at once would be more than a curiosity.

There is also the fact that if all 2,000+ did complain at one time the complaints would be about at least 1,000 different things, mostly multiple things.

Re: OUR SUGGESTIONS/COMPLAINTS

Shanus — Mon, 15 May 2017 12:50:41 GMT

Good morning @Kachina624 & belated Happy Mother's Day. Re: my subject above....When I did look back through months of the complaints, at least 80% (estimate) were saying they no longer watched or shopped on Q.

So where is their revenue coming from? I'd love to see these folk's QVC account statements. I think there's a lot of "me, too", but still purchasing. That's why they don't read what we need or change in any way. We need an old fashioned 60's "sit in" or group refusal to purchase for just one month. I guarantee they'd sit up and take notice.

Re: OUR SUGGESTIONS/COMPLAINTS

Tinkrbl44 — Mon, 15 May 2017 13:57:14 GMT

@Shanus wrote:
No matter how many of us write about high shipping costs, no variety in programming, hosts without manners or professional skills, no one is listening.

Just for the heck of it, I looked back at beauty threads and fashion threads over the last few months. They're almost as repetitive as QVC's programming.

Nothing is being accomplished by our pointing out the obvious. It's clear that with all the complaining and unhappiness, enough merchandise is purchased so the Q is willing to sit just below the profit line instead of crossing over from red to black. Makes no sense to me, but very little about how things operate in this company makes sense to me.

@Shanus

Sorry, but I think a shipping cost of $3 is quite reasonable. Buying online not only saves the time and gas you'd spend when shopping at a mall, but all the hassle. I think it's a fair trade. My time is certainly worth more than $3 an hour, so I'm happy to pay it and avoid the B&M stores when I can. (Sorry, Bloomingdales!)

Buying online offers us what I call the "convenience factor". IMO, this is especially meaningful during the holidays. There's a lot to be said for shopping any time of the day, even at midnight in pajamas, and having the item delivered to your door.

I think most people realize that places that offer free shipping are getting that money back in the prices charged for the items being sold. It has to come from somewhere. Is there really any difference purchasing an item for $17 and $3 shipping ..... or $20 and free shipping? People must realize they are still paying, one way or another.

If it really bothers someone to pay shipping costs, then stop buying online and go spend hours in the brick and mortar stores.

BTW, there is a thread category called Suggestion Box for making suggestions.

Re: OUR SUGGESTIONS/COMPLAINTS

software — Mon, 15 May 2017 14:54:53 GMT

I heard DV yesterday say he was doing 4 hours of ITKWD with no TSV presentation, which was the Clarks shoe.

Somebody's reading.

@Kachina624 wrote:
They get in a dither because the bottom line isn't what they want. They have some excellent ideas right here at their fingertips but apparently nobody bothers to look at it. Do you suppose they ever wonder what's said here? I doubt it. The MBAs think we're a bunch if airhead housewives.

Re: OUR SUGGESTIONS/COMPLAINTS

Pearlee — Mon, 15 May 2017 14:58:33 GMT

@Shanus wrote:
No matter how many of us write about high shipping costs, no variety in programming, hosts without manners or professional skills, no one is listening.

Just for the heck of it, I looked back at beauty threads and fashion threads over the last few months. They're almost as repetitive as QVC's programming.

Nothing is being accomplished by our pointing out the obvious. It's clear that with all the complaining and unhappiness, enough merchandise is purchased so the Q is willing to sit just below the profit line instead of crossing over from red to black. Makes no sense to me, but very little about how things operate in this company makes sense to me.

Then why do you keep continuing to point it out?

Re: OUR SUGGESTIONS/COMPLAINTS

software — Mon, 15 May 2017 15:23:31 GMT

@Tinkrbl44 wrote:
@Shanus wrote:
No matter how many of us write about high shipping costs, no variety in programming, hosts without manners or professional skills, no one is listening.

Just for the heck of it, I looked back at beauty threads and fashion threads over the last few months. They're almost as repetitive as QVC's programming.

Nothing is being accomplished by our pointing out the obvious. It's clear that with all the complaining and unhappiness, enough merchandise is purchased so the Q is willing to sit just below the profit line instead of crossing over from red to black. Makes no sense to me, but very little about how things operate in this company makes sense to me.

@Shanus

Sorry, but I think a shipping cost of $3 is quite reasonable. Buying online not only saves the time and gas you'd spend when shopping at a mall, but all the hassle. I think it's a fair trade. My time is certainly worth more than $3 an hour, so I'm happy to pay it and avoid the B&M stores when I can. (Sorry, Bloomingdales!)

Buying online offers us what I call the "convenience factor". IMO, this is especially meaningful during the holidays. There's a lot to be said for shopping any time of the day, even at midnight in pajamas, and having the item delivered to your door.

I think most people realize that places that offer free shipping are getting that money back in the prices charged for the items being sold. It has to come from somewhere. Is there really any difference purchasing an item for $17 and $3 shipping ..... or $20 and free shipping? People must realize they are still paying, one way or another.

If it really bothers someone to pay shipping costs, then stop buying online and go spend hours in the brick and mortar stores.

BTW, there is a thread category called Suggestion Box for making suggestions.

To respond to your shipping scenario, I believe QVC gets discounted shipping for items sold in bulk, like a TSV, coming from one warehouse, as an example. I don't think all shipping should be passed to the customer if the shipper is getting a deal. And I've dealt with shipping enough in a past life to know that volume = discounts.

I could not ship a pair of shoes to you for $3, but QVC can ship thousands of pairs of shoes for that much or even less. IMHO $3 shipping is competitive & fair. Free would be awesome.

Re: OUR SUGGESTIONS/COMPLAINTS

Tinkrbl44 — Mon, 15 May 2017 15:46:38 GMT

@software wrote:
@Tinkrbl44 wrote:
@Shanus wrote:
No matter how many of us write about high shipping costs, no variety in programming, hosts without manners or professional skills, no one is listening.

Just for the heck of it, I looked back at beauty threads and fashion threads over the last few months. They're almost as repetitive as QVC's programming.

Nothing is being accomplished by our pointing out the obvious. It's clear that with all the complaining and unhappiness, enough merchandise is purchased so the Q is willing to sit just below the profit line instead of crossing over from red to black. Makes no sense to me, but very little about how things operate in this company makes sense to me.

@Shanus

Sorry, but I think a shipping cost of $3 is quite reasonable. Buying online not only saves the time and gas you'd spend when shopping at a mall, but all the hassle. I think it's a fair trade. My time is certainly worth more than $3 an hour, so I'm happy to pay it and avoid the B&M stores when I can. (Sorry, Bloomingdales!)

Buying online offers us what I call the "convenience factor". IMO, this is especially meaningful during the holidays. There's a lot to be said for shopping any time of the day, even at midnight in pajamas, and having the item delivered to your door.

I think most people realize that places that offer free shipping are getting that money back in the prices charged for the items being sold. It has to come from somewhere. Is there really any difference purchasing an item for $17 and $3 shipping ..... or $20 and free shipping? People must realize they are still paying, one way or another.

If it really bothers someone to pay shipping costs, then stop buying online and go spend hours in the brick and mortar stores.

BTW, there is a thread category called Suggestion Box for making suggestions.

To respond to your shipping scenario, I believe QVC gets discounted shipping for items sold in bulk, like a TSV, coming from one warehouse, as an example. I don't think all shipping should be passed to the customer if the shipper is getting a deal. And I've dealt with shipping enough in a past life to know that volume = discounts.

I could not ship a pair of shoes to you for $3, but QVC can ship thousands of pairs of shoes for that much or even less. IMHO $3 shipping is competitive & fair. Free would be awesome.

@software

Sorry, but my coffee hasn't kicked in, I guess. Who is giving the shipping discounts? Do you think the USPS gives a discount if the retailer sells large amounts of ... whatever it is? I've never heard of this.