topic Re: This Really Bugs Me in Community Chat

This Really Bugs Me

Jordan2 — Sat, 13 May 2017 21:43:21 GMT

During the It Cosmetics show I heard Jacque say if your new to QVC you get $5 off your first order. I'm a long time loyal customer, where's my $5? The cable company does the same thing. New customers get the best deal. I'm with TWC, now Spectrum for almost 16 years. When my promo year is up I have to beg and stand on my head for them to finally do me the"favor" of allowing me to pay what I currently paid($200 a month). Why don't companies value their loyal customers?

Re: This Really Bugs Me

CatLoverDogsToo — Sat, 13 May 2017 21:53:08 GMT

I find it annoying too. It costs companies more to attract new business, but they refuse to give "incentive deals" to long-standing customers. The only business that I have found that does give a "reward" of this type is a cable radio and news station that I subscribed to when it first started. My fee per year has stayed the same as when I joined, despite the increase in subscriber fees for new viewers/listeners. I'd mention the name of it, but that would probably start a firestorm of nasty comments. For me it has been well worth the money, lots of great information, entertainment and history programs as well as comedies.

Re: This Really Bugs Me

Kachina624 — Sat, 13 May 2017 21:59:07 GMT

When DirectTV has had these promotions, I've called and asked for it too. I've always gotten it, the last time for five years. You won't get it unless you ask. Who care about QVC's piddly $5? I'd be embarassed to mention it.

Re: This Really Bugs Me

PamBeesley — Sat, 13 May 2017 22:00:13 GMT

I am not sure that it bugs me, but I do agree that loyal customers should be rewarded also. I do think that for a company this large making the kind of money they do a $5 incentive is laughable ..

KOHLS and Macys both send birthday coupons for $10 or $20 EVERY year during your birthday month. Plus Kohls sends you a gift for your Anniversary ( of the month you signed up for their card.)

Re: This Really Bugs Me

Swissguy — Sat, 13 May 2017 22:04:45 GMT

I have platinum status on the Sisley website and that comes with lots of wonderful perks including a free beauty subscription each month.

I do think QVC would benefit by doing a similar customer loyalty program. Something that encourages repeat business and makes people feel special for being a loyal customer!

Re: This Really Bugs Me

truffle — Sat, 13 May 2017 22:10:35 GMT

@Jordan2 wrote:
During the It Cosmetics show I heard Jacque say if your new to QVC you get $5 off your first order. I'm a long time loyal customer, where's my $5? The cable company does the same thing. New customers get the best deal. I'm with TWC, now Spectrum for almost 16 years. When my promo year is up I have to beg and stand on my head for them to finally do me the"favor" of allowing me to pay what I currently paid($200 a month). Why don't companies value their loyal customers?

There's definitely something wrong with Qvc and its management level decisions! Telling us that the Insider link is not there anymore....oh yes it is, if you have it which I do!!! Not sending out the Insider Magazine anymore. Telling us its impossible to give us shipping options....hunh?? Just call USPS or UPS and tell them you have a package to ship. How hard is that???? Those new customers will soon find out why they were bribed.

Re: This Really Bugs Me

CatLoverDogsToo — Sat, 13 May 2017 22:31:16 GMT

@Kachina624 It isn't about the $5. It is about more than that. You can barely buy a cup of coffee for that now. It is the lack of most businesses doing "nice little things" to keep existing customers. I have called and requested the "sweetheart" deals that Mediacom or WOW gives new customers and never once have they given me the "new customer deal".

To give you an idea: WOW! gives new customers, cable with DVR and premium movie channels, internet and phone for $99 for 2 years. I was paying $178/month for cable with no premium channels and no DVR, internet and phone. I did call and the "best they could do was $168. Not good at all. I canceled. Now all I have is internet.

I guess you either are very good at bargaining or they need to keep existing customers in your area. They don't in mine, we are a military town and there is a constant influx of new people.

I haven't missed cable.

I buy very little from QVC now, just things I know I want and wouldn't have to return.

Re: This Really Bugs Me

Mellie32 — Sat, 13 May 2017 22:36:19 GMT

$5??? Is this 1973?

If QVC really wants more business, they'd get with the program and offer free shipping on orders over $100, gifts with purchase and/or a point program. I rarely ever buy from QVC because Ulta has free shipping and deals all the time. And my Ulta order would get to me before my QVC order even got out of processing.

Re: This Really Bugs Me

Jordan2 — Sat, 13 May 2017 22:39:05 GMT

I'm sorry, but I wouldn't say no to a $5 savings. HSN sent me a coupon today for 25% off an item, good for 2 days. HSN does this often, why can't QVC do the same?

Re: This Really Bugs Me

GSPgirl — Sat, 13 May 2017 22:42:02 GMT

@Jordan2 wrote:
During the It Cosmetics show I heard Jacque say if your new to QVC you get $5 off your first order. I'm a long time loyal customer, where's my $5? The cable company does the same thing. New customers get the best deal. I'm with TWC, now Spectrum for almost 16 years. When my promo year is up I have to beg and stand on my head for them to finally do me the"favor" of allowing me to pay what I currently paid($200 a month). Why don't companies value their loyal customers?

In the meantime I received a 25% coupon at HSN for their 40th anniversary.

Re: This Really Bugs Me

CatLoverDogsToo — Sat, 13 May 2017 22:42:53 GMT

@Jordan2 I wouldn't either. $5 here, $5 there, it all adds up. I also use coupons when I go to the store. "A penny (or a 5 dollar bill) saved is a penny ($5) earned.

Re: This Really Bugs Me

wishmoon — Sat, 13 May 2017 22:44:53 GMT

It's been a long time but I remember when DirecTV used to send out free movies on demand occasionally. I think they do have days for free premium channels still.

I wouldn't object to the Q sending me a perk or two once in a while but think I'd be waiting a long, long time. Besides, look at the bright side, they have that contest going on now, I'm sure a lot of us in here will win.

Re: This Really Bugs Me

Cakers3 — Sat, 13 May 2017 23:19:18 GMT

$5 minus $3 shipping PER ITEM and the perk is really no perk at all.

I'd rather see a special for free shipping for newbies if they spend x amount of $$ on their first order. Or at least one flat s/h fee.

Meh.

Re: This Really Bugs Me

makena — Sun, 14 May 2017 00:34:17 GMT

if you stick with a company that you feel is not treating you with loyalty rewards, why continue to shop with them?

Re: This Really Bugs Me

KentuckyWoman — Sun, 14 May 2017 01:29:26 GMT

@Kachina624 wrote:
When DirectTV has had these promotions, I've called and asked for it too. I've always gotten it, the last time for five years. You won't get it unless you ask. Who care about QVC's piddly $5? I'd be embarassed to mention it.

We have been with TWC for umteen years. Last February our cable and internet bill skyrocketed. I spent almost three hours on the phone trying to get our bill reduced. I told her it was infuriating to established customers to know that newbies got a better rate. I did not get the promotional price but they did lower it substantially after I cancelled many of the channels we don't watch. Last month, our bill went up $15 for no reason. I hate cable and satellite companies.

Re: This Really Bugs Me

January121 — Sun, 14 May 2017 01:33:07 GMT

@Jordan2 ...... I agree with you 100% .... especially TWC/Spectrum .... they are the worst .... I have the "3 way" & my bill is approximately 200.00 .... I do not have any prime channels like HBO etc., ... it's so aggravating!!!!

Re: This Really Bugs Me

Jackhound Mom — Sun, 14 May 2017 01:39:28 GMT

I agree with the other posters, there's nothing wrong with wanting what new customers receive. $5 or whatever the offer is. Loyalty should be rewarded.

Re: This Really Bugs Me

Glitter51 — Sun, 14 May 2017 01:47:48 GMT

It makes me angry too!!! I've been a loyal QVC customer and haven't gotten anything free!!!!

Re: This Really Bugs Me

Suebdoo — Sun, 14 May 2017 02:00:43 GMT

There is a $15 Off $100 / $35 Off $200 deal for QVC through Retailmenot . You have to link it through the website. I used it, or a similar one, in March and had no problem with them putting the money in my PayPal account. Had the money in about a month. It can be used multiple times.

Re: This Really Bugs Me

Katcat1 — Sun, 14 May 2017 05:32:19 GMT

The biggest joke is on us -- we are paying to watch t.v. I call Comcast from time to time to get the best deal which is not that great but better than the normal price. It is disgusting that we have to pay so much as there are plenty of customers. $5 for your 1st order (that was being used if you opened a QVC charge card and then it went up to $20). Not sure what the amount is now.