topic Re: Purchases and Returns on Shopping Channels in Community Chat

Purchases and Returns on Shopping Channels

elated — Thu, 04 May 2017 18:09:30 GMT

I bought two tops from Evine and returned both. The first one I used their return label which was $7.95. The second one I returned on my own which cost $3.10. I added insurance which cost around $2.00. I put these on value pay. The first installment for both items was $25.80 including s&h plus tax. I received a refund of $7.77 for returning both items. Therefore, leaving a deficit of $18.03 which I stil need to pay. I have decided not to purchase items on shopping channels unless I am absolutely sure I will not have to return. This was a hard lesson to learn. I had to pay $18.03 just to look and try on these items.

Re: Purchases and Returns on Shopping Channels

hoosieroriginal — Thu, 04 May 2017 18:12:59 GMT

I don't understand how more people aren't understanding that. I wonder if people added up how much they lost on returning items, they would be shocked. I don't buy clothes online anymore - love my tj maxx - I can just return it to the store - no out-of-pocket costs for me!

Re: Purchases and Returns on Shopping Channels

Leeny — Thu, 04 May 2017 18:15:12 GMT

@elated

Your situation is all too famiiar to me. I learned the hard way too. I won't order unless I know for sure it's something I know will fit or use. Clothing seems to be the worst. Evine doesn't refund either way on shipping and by the time you get your "refund" it's pitifull. Sorry you had this experience, but now you know what to avoid in the future.

Re: Purchases and Returns on Shopping Channels

151949 — Thu, 04 May 2017 18:44:05 GMT

I figure if I go out to shop B&M stores I waste a lot of time and a lot of gas, plus I will end up buying myself something to drink and/or lunch. So I feel the cost to me in time and money to go out shopping do add up.

Re: Purchases and Returns on Shopping Channels

2blonde — Thu, 04 May 2017 19:34:47 GMT

I understand. Luckily I rarely return anything because I'm very easy to fit (XS). I did have to return a jewelry item to Evine fairly recently (it was not at all as presented.....very junky). Their jewelry shipping charges are way too high.....usually $8-9. Add the return shipping to that, and you see how much it cost me just to see how subpar it was. I still order from them sometimes, but I guess I'm a lot more cautious. Their jewelry quality varies a lot.

Re: Purchases and Returns on Shopping Channels

truffle — Thu, 04 May 2017 20:03:29 GMT

I have recently discovered my go to website for clothes after much trial and error shopping just about everywhere. So glad that is over. Will not be ordering clothing here or evine as they just are not cut right for my shape (medium).

Re: Purchases and Returns on Shopping Channels

151949 — Thu, 04 May 2017 20:39:44 GMT

@truffle Me too. I have always liked shopping at Blair and still find them to be my best bet for clothes I won't want to return.

Re: Purchases and Returns on Shopping Channels

chrystaltree — Thu, 04 May 2017 21:09:07 GMT

Shopping channels for people don't know how to determine their size or who like to take chances. I rarely return anything, I never have and I've been shopping with shopping channels for over 30 years. I take my measurements with a tap measure about once a month, I never assume that I wear a certain size. I don't care what sizes the models and host wear. I don't use them as a size guide and most important of all, I know what styles look good on me and I know what styles don't look good on me and I don't deviate. I don't let the blah blah blah get to me. Also, I only buy from 4 or 5 designers here. I know the cut, the sizing, the styles and the colors. Yes, I often see things from other designers that catch my eye but I just refuse to take that chance. "you have 30 days to return it" doesn't influence be because wrapping it up and treking to the post office on a Saturday morning and waiting for my refund is not the way to go for me. I think I return clothing about 3 times a year and ususally it's because the color isn't what I thought it would be....or I already own something similar to it. I returned an Evine dress last week because I forgot that I own a similar dress. When I do return something, the cost of returning is totally irrelevant because it would cost a lot more to keep a dress that I'm never going to wear.

Re: Purchases and Returns on Shopping Channels

NickNack — Thu, 04 May 2017 21:32:13 GMT

I only order clothes from Loft, Anthropologie and sometimes Talbots. I only order if I have enough to get free shipping or if they are offering free shipping that day. If I need to return something I take it to the store. I almost always order during a sale, too.

I'm between an XS and a S and read reviews carefully to see how an item is running. Occasionally I order both sizes knowing I'll return one to the store.

Re: Purchases and Returns on Shopping Channels

wonderfulworld — Thu, 04 May 2017 23:50:02 GMT

I just posted a question on another thread about the philosophy TSV...mega sizes. I wondered what happens to all the returns on cosmetics and shower gels. I assume QVC throws it aways. Clothes they can re-sell.

The mark up in price to us vs cost to QVC must be huge that they can afford to throw away returns and still make a profit.

Re: Purchases and Returns on Shopping Channels

sunshine 919 — Fri, 05 May 2017 02:40:19 GMT

@wonderfulworld wrote:
I just posted a question on another thread about the philosophy TSV...mega sizes. I wondered what happens to all the returns on cosmetics and shower gels. I assume QVC throws it aways. Clothes they can re-sell.
The mark up in price to us vs cost to QVC must be huge that they can afford to throw away returns and still make a profit.

I have wondered what happens to returns also. I know Rhonda Shear on HSN says the returned underwear are thrown out and Tony Little says if a pillow is returned it is thrown out. HSN is the only channel I have heard address this issue.

Re: Purchases and Returns on Shopping Channels

shoekitty — Fri, 05 May 2017 05:05:00 GMT

No more clothes from qvc for me. There are 2 Logo style tops I have reordered for a couple years, that is it. I have been with QVC since 1987, and the clothes up until 2001 were easy. Everything fit alike. It was so perfect. If I wore a large in one brand, it was a large arcross the board!!! Once in a while they would run large or small and the host notified us of that. Today it ks a mess!! Within one brand, you get different sizes...even in another color.

To pay shipping both ways is a waste of money. And dont get me started about shoes. Shoe sizes have changed, designers want a one size size fits all I think! Whether you buy them on QVC, nordies or anywhere else they can be a challenge. However, exchanges and returns, are free...along with shipping to me elsewhere!!!

i shop nordie and neiman. The sales are great!! I can buy a high quality top for less than qvc most of the time. Just bought my granddaughter a MK lace dress. The cutest fit and flare in this gorgeous aubergine color lace. 42.00 reduced from 98. I had a reward coupon for 20 bucks, so I paid 22 bucks plus tax out the door. I find these sales all the time. I have never paid full price for a designer bag. Free shipping/returns

I buy Clarks, but never again on qvc. One time it cost me 40 dollars to try on 2 pairs of shoes. That was it for me! The same shoes they have on qvc, they have elsewhere online for same price or less . Minus shipping, it can add up

Re: Purchases and Returns on Shopping Channels

151949 — Fri, 05 May 2017 11:58:11 GMT

@chrystaltree I completely agree with you that , from what I read here on the board, ladies use totally incorrect ways to determine their size . Then complain about the product not fitting. Don't compare yourself to the models or to the hosts. What size they are wearing should have NOTHING to do with determining what size you need.Take your measurements and look at the click here measurements to determine your size.

Re: Purchases and Returns on Shopping Channels

dex — Fri, 05 May 2017 15:04:20 GMT

@151949 I have tried all of that but it still doesn't work for me. Think body type has a lot to do with the fit problems.I have a short rise,no butt,small gut,long legs....pants on Q just won't work for me no matter how many others love them.I also have a fabric problem as I don't like heavy or stiff so it is hard to tell that from any description.

Re: Purchases and Returns on Shopping Channels

CHIP62 — Mon, 08 May 2017 04:54:15 GMT

Very often what I watch on TV has nothing to do with what I get in the mail. My trips to UPS and the Post Office are increasing. It is not only about sizing but about how deceiving the quality is.

I guess this is the opportunity cost that we have to pay. It is super convenient to buy on line however HSN has more reasonable fees than QVC. Evine is a NONO. There is always TJMax, Amazon Prime and the three fab Saks, Neiman Marcus & Nordstrom which free shipping & return and even with shoprunner!

Re: Purchases and Returns on Shopping Channels

Shorty2U — Mon, 08 May 2017 05:12:54 GMT

This is why I try to not buy on impulse online. (I do not want to pay for returns). For instance, we have sent back only a few things to QVC in many years. We have never sent back anything from other places we ordered from online. As a matter of fact, we have never returned anything to a store (locally). And that doesnt mean we just keep things we dont like. We like everything we buy. I have a friend that shops almost daily at stores and shes often taking stuff back. (I think she in particular, has a shopping addiction). That's not to say everyone does, but we just think things over a lot before purchasing.

Re: Purchases and Returns on Shopping Channels

StraytoStay — Mon, 08 May 2017 05:20:31 GMT

@shoekitty wrote:
No more clothes from qvc for me. There are 2 Logo style tops I have reordered for a couple years, that is it. I have been with QVC since 1987, and the clothes up until 2001 were easy. Everything fit alike. It was so perfect. If I wore a large in one brand, it was a large arcross the board!!! Once in a while they would run large or small and the host notified us of that. Today it ks a mess!! Within one brand, you get different sizes...even in another color.
To pay shipping both ways is a waste of money. And dont get me started about shoes. Shoe sizes have changed, designers want a one size size fits all I think! Whether you buy them on QVC, nordies or anywhere else they can be a challenge. However, exchanges and returns, are free...along with shipping to me elsewhere!!!
i shop nordie and neiman. The sales are great!! I can buy a high quality top for less than qvc most of the time. Just bought my granddaughter a MK lace dress. The cutest fit and flare in this gorgeous aubergine color lace. 42.00 reduced from 98. I had a reward coupon for 20 bucks, so I paid 22 bucks plus tax out the door. I find these sales all the time. I have never paid full price for a designer bag. Free shipping/returns

I buy Clarks, but never again on qvc. One time it cost me 40 dollars to try on 2 pairs of shoes. That was it for me! The same shoes they have on qvc, they have elsewhere online for same price or less . Minus shipping, it can add up

I agree, the brands now must use different factories once they decide to add a new color and often the fit changes. I just returned a pair of D&C How Timeless and Qvc actually sent me a questionnaire on how I didn't like the fit!I was very surprised. It was only multiple choice, but chose baggy\boxy as the legs were huge. I hope they are looking into their inconsistencies. I had a pair fit perfect before and no longer can trust that the next pair will fit the same.

Re: Purchases and Returns on Shopping Channels

KathyPet — Mon, 08 May 2017 05:50:47 GMT

@151949 wrote:
I figure if I go out to shop B&M stores I waste a lot of time and a lot of gas, plus I will end up buying myself something to drink and/or lunch. So I feel the cost to me in time and money to go out shopping do add up.

I don't understand justifying having to spend money to have a item shipped to you and then pay to return it by saying going to a B&M store costs time and the cost of gas. ASsuming you are retired which many of us are or you are going to the mall outside of work hours please explain how the time involved has any monetary cost associated with it that you can calculate as a reason to willingly pay shipping costs associated with getting and returning a item? As far as gas costs unless your shopping is quite a number of miles away I don't see that either. BEsides,you have to drive to the POst Office to return the item.

Re: Purchases and Returns on Shopping Channels

IMissSuperPoke — Mon, 08 May 2017 16:14:18 GMT

I know when I meet up with a friend & go shopping, I spend more, too. In addition to lunch and a drink, sometimes I buy something I might mull over first longer online because my friend wants to get to another store and I don't want to come back and find it gone. So i might need to return later. If I go alone, I spend the same & gas.