topic Re: I Have A Request in Community Chat

I Have A Request

Jordan2 — Tue, 02 May 2017 22:18:54 GMT

So I have all but given up of expecting to get any emails of TSVs and a link to InsideQ.Please can't QVC change their policy of allowing the order numbers for TSVs and links to InsideQ to be posted on the boards? Many of us are not getting the emails from QVC, this would just level the playing field. Also moderators, I have sent emails, called customer service, and had assurances from the many moderators, they were looking into my problem. 6 or more months later, I'm getting nada!

Re: I Have A Request

ROMARY — Tue, 02 May 2017 22:23:11 GMT

'Ten-four'.

Re: I Have A Request

Paulette-QVC — Tue, 02 May 2017 22:37:24 GMT

@Jordan2 wrote:

So I have all but given up of expecting to get any emails of TSVs and a link to InsideQ.Please can't QVC change their policy of allowing the order numbers for TSVs and links to InsideQ to be posted on the boards? Many of us are not getting the emails from QVC, this would just level the playing field. Also moderators, I have sent emails, called customer service, and had assurances from the many moderators, they were looking into my problem. 6 or more months later, I'm getting nada!

Hi @Jordan2

I sincerely apologize for you not getting your e-mail request. I know this sound like the something you heard before however, I am sending this to our corporate office and a team that can research what may be the cause of you not receiving your e-mails.

I will also forward your request to the proper department for future consideration as well. I didn't want you to think your request is going unnoticed.

Re: I Have A Request

KingstonsMom — Tue, 02 May 2017 23:24:24 GMT

@Paulette-QVC

With all due respect, as a 20+ year customer of QVC who has always received ALL emails (which I've always been signed up for), but they stopped several months ago.

I have contacted the QVC Social team on many occasions re: my email problem, to no avail, my most recent contact being 4/11. I have emails to prove it if necessary.

I was told that they could not figure out the problem, since I am signed up for all emails and that they would forward my problem to the IT dept.

Haven't heard anything since and nothing has changed so far.

Re: I Have A Request

lovesallanimals — Wed, 03 May 2017 03:00:26 GMT

Ditto to all of the above!!!!!!!!!!!!!!! I have been a customer since day one. Called a zillion times asking why I never, ever get TSV emails. I have an old link for the Insider that I pray I do not delete by mistake. I am constantly told they will forward it to the corporate office which means nothing to me as nothing is ever done to solve this problem. I canno figure out why so many people get the TSV email and I sitll do not. I have also been signing up for all those pop-ups re: fashion, etc. to receive the "latest emails" - I get nothing!!!!!!!!!!!!!! Sick and tired of being told the same thing over and over and nothings gets solved.

Re: I Have A Request

kjae — Wed, 03 May 2017 05:04:33 GMT

Yep. Email preview TSV's stopped several years ago. Signed up again and over 6 months later still norhing. Also signed up LONG AGO for the online version of the Insider--nothing. It is the same problem with the hard copy of the Insider. How can they have so many areas that are malfunctioning? (Did contact CS several times in addition to signing up myself)

Re: I Have A Request

deedledeedeedle — Wed, 03 May 2017 07:49:29 GMT

@Jordan2,

And I want an email notifying me that an item from my wish list is on special pricing or clearance, or is to be presented in a scheduled time slot. There is a subtle way to do this (see Amazon). When I asked Customer Service to consider doing this, I was rebuked soundly and told, "How are we supposed to keep tabs on your wish list?" Duh, we are in the 21st Century and do have computers to do such tasks. But, that would require a top notch IT department, something the Q does not have.

dee

Re: I Have A Request

truffle — Wed, 03 May 2017 10:20:24 GMT

Not to mention the posters that have been banned because they posted the insider link! What a heinous, rotten to the core system this is!

Re: I Have A Request

KingstonsMom — Wed, 03 May 2017 10:49:29 GMT

@truffle wrote:
Not to mention the posters that have been banned because they posted the insider link! What a heinous, rotten to the core system this is!

@truffle

I would be one of those. Years ago I was banned for posting a link to the Insider. I only got back in with the last major forum change.

It's like being an Insider member is like being part of some secret society...like Illuminati.

Re: I Have A Request

AuntG — Wed, 03 May 2017 11:05:06 GMT

Nothing applies to me because I don't get the Insider or read their emails, but QVC needs to get on the case of the person who handles - and reps who field your requests. Some of those people are biting the hand that feeds them.

Re: I Have A Request

Bri36 — Wed, 03 May 2017 12:04:19 GMT

@KingstonsMom wrote:
@truffle wrote:
Not to mention the posters that have been banned because they posted the insider link! What a heinous, rotten to the core system this is!

@truffle

I would be one of those. Years ago I was banned for posting a link to the Insider. I only got back in with the last major forum change.

It's like being an Insider member is like being part of some secret society...like Illuminati.

Honestly, that makes no sense whatsoever - banning someone for posting a link to the Insider for their own products. LOL

Re: I Have A Request

bonnielu — Wed, 03 May 2017 12:13:22 GMT

I don't see any consistency. Someone can mention another company... and the post is allowed. If an actual link is posted it gets banned (but not all the time). It would seem the Insider should be allowed since it belongs to the Q and it promotes Q products. Why should the Q care who buys and when. Makes no sense. What I always find rather funny is I usually post " I LIKE WHAT WAS PRESENTED... I WILL JUST WAIT FOR CLEARANCE OR AS IS." That in itself should be suspect since it encourages everyone to wait it out. LOL

Re: I Have A Request

proudlyfromNJ — Wed, 03 May 2017 13:26:10 GMT

I think two of the key words in these posts are IT Dept. From all the problems I have seen with QVCs website, etc. I think they need a new IT dept.

Re: I Have A Request

Lynnster67 — Wed, 03 May 2017 13:52:54 GMT

Ditto. I stopped getting QVC emails in late Oct. Somehow my email preferences were zeroed out, so I reset them. So now I do get order status emails and program reminders, but not promotional emails (e.g., TSV previews, flash sales, etc.) I've called CS multiple times regarding Insiders gone missing to have a replacement copy sent.

Then I started getting TSV emails again over the weekend, so I hoped the problem was fixed. That lasted all of 3 days, since I didn't get a TSV email for today. And, no, it didn't go to junk/spam since I greenlighted QVC's address

I had been using my old Insider email to access the current copy, and now that has stopped working - all I get is a black screen w/white dot in the center.

At least I know I'm not crazy, since there are multiple threads on this topic.

Re: I Have A Request

KingstonsMom — Wed, 03 May 2017 14:55:51 GMT

@Lynnster67

Google 'Blue skies for me please' blog, very interesting info there monthly.....(wink!)

Re: I Have A Request

Jordan2 — Wed, 03 May 2017 19:32:21 GMT

You would think that QVC would be sick of reading all these complaints! I would be okay with not getting the emails, just let the TSV order numbers and link for InsideQ be posted. I don't see what the big deal is, some of us are getting them anyway, these aren't state secrets that are being revealed!

Re: I Have A Request

mistriTsquirrel — Thu, 04 May 2017 01:35:13 GMT

It sounds like they don't want our money that badly.

Fine with me...there's always Amazon.

Re: I Have A Request

corita — Thu, 04 May 2017 20:47:36 GMT

@KingstonsMom wrote:
@Lynnster67

Google 'Blue skies for me please' blog, very interesting info there monthly.....(wink!)
-----------------
That is what I do...gives very specific info on TSV's!