topic Re: Problem With Ebay Return in Community Chat

Problem With Ebay Return

moon_gazer — Fri, 28 Apr 2017 23:51:21 GMT

I purchased a $500.00 diamond ring from a seller on Ebay last month. It was new with tag attached. Well, I removed the tag and started wearing it, but, it seemed a bit big on me. I put it up for fear I would lose it if I continued to wear it and sort of forgot about it for a couple of weeks. Got it out the other day and decided to take it to a jeweler to be sized down. While there, I just asked him if the diamonds were for sure real and that they were H in color and SI in clarity as it had been described. Well, turns out, it is real, but color is J/K and size is off by 1/2. I said forget about resizing, I am returning this ring. Seller had a 30 day return policy and no other stipulations. Well, it was 2 days past the 30 days since I had received the ring, but, I knew that Ebay used to allow 45 day return if item was not as described. I asked for a return and seller approved the return. It then took me to the next step of printing a return label. So, I did and then left to take it to the post office. When I returned from the P. O., I had a new message from seller asking if ring still had tag and unworn because he needed to know how to relist the item. I explained that I had removed the tag and the situation and that ring was still in it's original condition. So, then, about 2 hours later I get another message from seller that items not in their original condition were not returnable. He would not accept the return. He also says, I see that you have just now printed the return label and his message had a time of 2:17pm on it. I printed my return at 8:23 am. this morning. Also, if I want to get technical, his return policy does not state that item must be in original condition. I could understand if I had banged it up and removed some diamonds, but ring is just like it was when I received it. Well, he opens a case with Ebay and they side with him, closing the case and telling me not to return the item. Well, I called Ebay and told them I had already returned the item. They say, I will just have to work it out with the seller. I am way beyond furious!!

Re: Problem With Ebay Return

Ibby114 — Sat, 29 Apr 2017 00:00:47 GMT

Can the jeweler put in writing that the diamond was a different grade than described- and that the sizing was off? That might get ebay to review the situation again.

Re: Problem With Ebay Return

SilleeMee — Sat, 29 Apr 2017 00:16:03 GMT

If you used PayPal to make your purchase, then I believe you can open a case with them. PayPal will refund you ~~all the money, including~~ *the shipping charges, if there was a problem with your purchase. To do this go to your PP account and view the appropriate transaction. Once you have located it, you should see a link where you can access initiating the return process. Good luck.

@moon_gazer

Since the 30-return period has passed since you made the purchase, I think there may be a problem getting your money back, but I would still attempt what I outlined above.

*Unfortunately it's for shipping refunds only and not for purchase price.

Re: Problem With Ebay Return

Trinity11 — Sat, 29 Apr 2017 00:18:52 GMT

In regard to size ...different mandrels are often slightly different when a jeweler sizes a ring. A size 6 may be a half size larger using a different mandrel. It depends on the manufacturer of the mandrel.

As far as the K color...it is near impossible or at least difficult to grade diamonds already in a setting. It well may be H color diamonds. A lot of private jewelers do not have their GIA training and guesstimate color and clarity. Also the mounting may throw some color into the piece and make it appear more yellow.

Good luck.. I hope you can resolve this quickly.

Re: Problem With Ebay Return

SeaMaiden — Sat, 29 Apr 2017 00:21:39 GMT

@moon_gazer Wow....so sorry. What a disappointment. ☹️

Re: Problem With Ebay Return

pugvette74 — Sat, 29 Apr 2017 00:38:56 GMT

PayPal has a longer time to open a case. Please get a letter from the jeweler you took the ring to.

PayPal will need to have that. Hope this helps.

Re: Problem With Ebay Return

bonnielu — Sat, 29 Apr 2017 02:27:24 GMT

I understand your grief. I would doubt very much even if your jeweler made a house visit to this seller if you could get any help. I once trusted everyone, now I can only say I have chosen only a few places that I can buy from. QVC is one of them as is another shopping channel (South one). I buy from catalogues where I get good help and customer service and stand by their products. But it is a learning curve.. A nd only after WE are mistreated. ignored, taken do we finally just be more careful. I could go on and on because I have been the victim as well--- the latest fun and games was just a week ago. Amazon would have helped you... but EBAY not so anymore in my honest opinion.

Re: Problem With Ebay Return

Sushismom — Sat, 29 Apr 2017 05:15:54 GMT

Doesn't matter if ebay used to have a 45 day return window. That changed several years ago and you now have 30 days after actual receipt of the item. While I understand you're furious, ebay isn't about to help you since it was 2 days past their deadline. If they did it for you, they'd have to do it for everyone else.

However, if you have the tracking number, try using PayPal instead since they give you 180 days after purchase.

Re: Problem With Ebay Return

KathyPet — Sat, 29 Apr 2017 06:00:54 GMT

IF the ring only cost $500 I am assuming that the diamonds are very, very tiny. IT is very difficult to correctly grade diamonds that small and not unusual for two appraisers to disagree on the correct assignment of color in diamonds that small. Grading color is not a 100% exact science. IS your jeweler a certified jewelry appraiser? DOes he have the necessary certification from the GIA? Is he willing to,document his appraisal in writing and provide his professional credentials? IF so then you might be able to provide that written documentation to the seller to make your case. OTherwise it is just his opinion and not really proof.

Re: Problem With Ebay Return

elruth — Sat, 29 Apr 2017 06:24:25 GMT

Since you were willing to spend the money to buy the ring, I think you were pleased when you received it but then the problem was it needed to be sized? I wonder if you would still be pleased if you hadn't asked the jeweler re: the diamonds, class etc. Did you think the ring looked tacky? If you don't get the issue resolved with the seller, I would just get the ring sized and wear it. They are real diamonds and seriously, who knows or can tell the drifference between J/K or H in color looking with the naked eye.

Probably not a good idea to buy expensive jewelry through ebay or at least adhere to the 30 day return policy.

Re: Problem With Ebay Return

moon_gazer — Sat, 29 Apr 2017 12:40:58 GMT

I probably wouldn't be so upset if he hadn't accepted the return and I hadn't already put it in the mail when I get the message that he is not going to accept it. He has messaged me that he will refuse the return. So, all of this could have been avoided if he had only refused to accept the return in the first place. Now I just hope that it does get back to me without any further problems.

Re: Problem With Ebay Return

moon_gazer — Sat, 29 Apr 2017 12:46:09 GMT

@bonnielu wrote:
I understand your grief. I would doubt very much even if your jeweler made a house visit to this seller if you could get any help. I once trusted everyone, now I can only say I have chosen only a few places that I can buy from. QVC is one of them as is another shopping channel (South one). I buy from catalogues where I get good help and customer service and stand by their products. But it is a learning curve.. A nd only after WE are mistreated. ignored, taken do we finally just be more careful. I could go on and on because I have been the victim as well--- the latest fun and games was just a week ago. Amazon would have helped you... but EBAY not so anymore in my honest opinion.

I have learned a lesson from this experience. I will not be making any more major pruchases from Ebay. If I did purchase from them, it would have to be something so inexpensive that I wouldn't care if I lost anything on it.

Re: Problem With Ebay Return

Trinity11 — Sat, 29 Apr 2017 14:42:00 GMT

@moon_gazer wrote:
I probably wouldn't be so upset if he hadn't accepted the return and I hadn't already put it in the mail when I get the message that he is not going to accept it. He has messaged me that he will refuse the return. So, all of this could have been avoided if he had only refused to accept the return in the first place. Now I just hope that it does get back to me without any further problems.

@moon_gazer....I purchased earrings on eBay that were supposed to be 18k gold ...turned out to be base metal. 4 months had gone by but I notified American Express, sent them verification and they refunded me, not the seller, eBay or Paypal. Try your credit card ..you will need a note from a jeweler though documenting the purchase was not as described.

Re: Problem With Ebay Return

Quse — Sat, 29 Apr 2017 15:56:10 GMT

@moon_gazer If the item was sold as "new", it doesn't matter that the seller stipulales that items be returned in original condition, Ebay's return policy is that you must return it in original condition. You took the tag off and wore it, so it's not in original condition.

As for the ring not being as described, you may have a difficult time with it, bcz you took the tag off and wore it. They could technically argue that you took it to a jeweler and had the stones replaced with lesser quality ones. Ther is a lot of this type of thing going on at Ebay, along with people "renting" items, then returning them to the seller used. I'm not saying this is your case, just trying to explain why Ebay is more strict these days...they lost many sellers bcz of their previous policies which allowed this behavior.

Probably your only recourse is through Paypal..they have a policy that you have to receive the items that you paid for (ie: stones that were higher quality) or get your $$ back. If you didn't use Paypal, most credit cards offer the same protections.

Re: Problem With Ebay Return

AuberriJean — Sun, 30 Apr 2017 12:21:01 GMT

@Trinity11 wrote:
@moon_gazer wrote:
I probably wouldn't be so upset if he hadn't accepted the return and I hadn't already put it in the mail when I get the message that he is not going to accept it. He has messaged me that he will refuse the return. So, all of this could have been avoided if he had only refused to accept the return in the first place. Now I just hope that it does get back to me without any further problems.
@moon_gazer....I purchased earrings on eBay that were supposed to be 18k gold ...turned out to be base metal. 4 months had gone by but I notified American Express, sent them verification and they refunded me, not the seller, eBay or Paypal. Try your credit card ..you will need a note from a jeweler though documenting the purchase was not as described.

I agree.

Try contacting your credit card company @moon_gazer.