topic Re: Oh holy cow! in Community Chat

Oh holy cow!

151949 — Wed, 26 Apr 2017 19:31:21 GMT

We went to lunch today at a new diner that just opened. It was jammed.We had to wait a half hour for our food then it was cold but we were tired and hungry so we ate it anyway. The bill comes and DH gives her a CC - she brings it back and when he went to sign it he realized it was not his CC. Called the waitress over and she said OMG - I mixed them up. She goes running around and found our CC at another table. So she gets the owner who said - I had to credit the other man's bill and then run yours so you will see a credit and your bill on the statement. OK. So DH waits 3 hours and checks the CC website - no credit - but both charges are there - ours and the other guys.He calls the CC company to see if a credit was issued - explained what happened and they say no credit was issued, but they will not pay the charge we are questioning so we won't be charged for. The CC rep also felt the only safe thing for us to do is to consider our card compromised and they will issue us a new one. So now, 2 bills that are paid off that card automatically will have to be notified the card is no longer good and we will call them with new CC # when we get it. All this trouble and not once did the owner even say she was sorry.Though the waitress did apologize and also chased us out to the parking lot and returned her tip because she felt bad for what had happened. Even when I said to the owner that we had waited a half hour for our food - she gave me attitude and said they were busy. The food was not special at all either. We will not be going back. DH is trying to call the diner owner to ask her to redo that credit, but she has him on terminal hold.

Re: Oh holy cow!

MalteseMomma — Wed, 26 Apr 2017 19:37:36 GMT

Oh,wow.........

.I am so sorry this happened to you.... and I thought I was having a bad day with my plumbing problems

Do not go back there anymore. At least they could have given you a free meal!!!

Re: Oh holy cow!

I am still oxox — Wed, 26 Apr 2017 19:36:40 GMT

It is unfortunate that this happened but nost likely they will not issue a credit but will not process the bill and it wil fall off the account is 3 days.

Re: Oh holy cow!

Noel7 — Wed, 26 Apr 2017 19:36:49 GMT

Put a stop on the credit card payment to the diner, a formal stop They won't pay it. It sounds like they may be doing that already, but you have to make sure they do.

They should also be able to handle your other payments and switch them to your new card, ask.

We had our credit card number stolen and went through this, it should work out OK for you.

Re: Oh holy cow!

beckyb1012 — Wed, 26 Apr 2017 19:39:29 GMT

@151949 wrote:
We went to lunch today at a new diner that just opened. It was jammed.We had to wait a half hour for our food then it was cold but we were tired and hungry so we ate it anyway. The bill comes and DH gives her a CC - she brings it back and when he went to sign it he realized it was not his CC. Called the waitress over and she said OMG - I mixed them up. She goes running around and found our CC at another table. So she gets the owner who said - I had to credit the other man's bill and then run yours so you will see a credit and your bill on the statement. OK. So DH waits 3 hours and checks the CC website - no credit - but both charges are there - ours and the other guys.He calls the CC company to see if a credit was issued - explained what happened and they say no credit was issued, but they will not pay the charge we are questioning so we won't be charged for. The CC rep also felt the only safe thing for us to do is to consider our card compromised and they will issue us a new one. So now, 2 bills that are paid off that card automatically will have to be notified the card is no longer good and we will call them with new CC # when we get it. All this trouble and not once did the owner even say she was sorry.Though the waitress did apologize and also chased us out to the parking lot and returned her tip because she felt bad for what had happened. Even when I said to the owner that we had waited a half hour for our food - she gave me attitude and said they were busy. The food was not special at all either. We will not be going back. DH is trying to call the diner owner to ask her to redo that credit, but she has him on terminal hold.

Someone raised her right. Sorry for not even getting a good meal out of the day. You need a special treat tonight. Sugar and salt.

Re: Oh holy cow!

Noel7 — Wed, 26 Apr 2017 19:39:41 GMT

@151949

Just a suggestion, it might be better if you write in paragraphs instead of one big block.

I've seen a lot of people here say they refuse to even read block writing. You will get more responses if you type in standard form.

Re: Oh holy cow!

tansy — Wed, 26 Apr 2017 19:41:15 GMT

In general I don't go to a restaurant until it's been up and running for a few months to work out all the kinks.

Re: Oh holy cow!

JaneMarple — Wed, 26 Apr 2017 19:41:56 GMT

This happened to me one evening when I went out with co-workers, it took two days for the credit to show up because it was a weekend. I did notice the extra charge but the manager assured me that it would happen and I took her word for it and waited patiently. No problems occurred with my account.

Re: Oh holy cow!

151949 — Wed, 26 Apr 2017 19:44:02 GMT

@I am still oxox The diner already put the charge through - it is on our bill - we have 2 charges but no credits.

Re: Oh holy cow!

Bri36 — Wed, 26 Apr 2017 19:47:41 GMT

That happened to us once. They ran out credit card for someone else's check to the tune of $400. It took a while to straigten that out with the restaurant.

I felt they shouldn't have charged us for out meal. But they barely apologized.

It wasn't a new restaurant either. We never went back

Re: Oh holy cow!

JaneMarple — Wed, 26 Apr 2017 19:47:59 GMT

Credits will not appear automatically on the same day, it takes a few days. It's the same principle as a refund from a store.

Re: Oh holy cow!

Bri36 — Wed, 26 Apr 2017 19:48:31 GMT

Credits can take 3 to 5 business days

Re: Oh holy cow!

I am still oxox — Wed, 26 Apr 2017 19:49:23 GMT

For every charge there is paperwork that follows, if the paperwork does not go the the bank the charge is reversed

Re: Oh holy cow!

151949 — Wed, 26 Apr 2017 19:51:11 GMT

Another scary thing was the guy at the other table acted like he didn't even notice that it wasn't his card. He had it put away in his wallet. It was a blue card and his was gold - how could you not notice that?My DH noticed it right away.

Re: Oh holy cow!

Lipstickdiva — Wed, 26 Apr 2017 19:54:33 GMT

Once a charge goes through, it's goes through, unless it says "pending" in which case it could drop off and never go through. But if the restaurant said they would issue a credit, they probably had already put the charge through.

For some reason, charges go through immediately but credits do not. Just because you don't see the credit on your account right now doesn't mean it wasn't done. I would give it 3 days and if you still don't get the credit, I would contact the restaurant again.

Re: Oh holy cow!

151949 — Wed, 26 Apr 2017 19:54:33 GMT

@Bri36 We felt the same way - the least they could have done was give us our meal for free. Our check was only for $17. The other table was for $48.

Certainly , if anyone asks us if we liked it there we will tell them to steer clear of that dump!

Re: Oh holy cow!

Lucky Charm — Wed, 26 Apr 2017 19:56:39 GMT

I'm shocked the they didn't offer to pay for your meal (as in no charges!).

As a business owner myself, if anything like this ever happened, it's the first and only thing I would do.

Too bad your meal was cold, the place was probably packed because it's new. The crowds will probably die out, waitstaff will be told to be more careful and you and DH may've enjoyed this place after all.

Had the manager made it right, you would most likely go back.

Re: Oh holy cow!

151949 — Wed, 26 Apr 2017 19:58:10 GMT

When my husband called the cc company they said there should be a credit pending showing and there wasn't.

Re: Oh holy cow!

Mominohio — Wed, 26 Apr 2017 19:58:28 GMT

This is why I pay cash whenever possible when out and about. The hassle of correcting things like this is maddening!

Re: Oh holy cow!

chickenbutt — Wed, 26 Apr 2017 19:59:05 GMT

Bri36 wrote:
Credits can take 3 to 5 business days

One good thing is that I think if you talk to the credit card company on the phone they are able to see that/if the credit was punched through by the merchant, even though you don't see it yet on your online account.

At least that can give some comfort. If the bank told me that the merchant HAS processed a credit, you can relax in knowing that it will show up shortly on your end.