topic Re: Online Not Working? in Community Chat

Online Not Working?

PINKdogWOOD — Mon, 27 Mar 2017 21:59:42 GMT

Am I the only one or are others of you not able to pull up items from previous shows? I attempted to go in the back door by clicking on items in each show from the program giude too, that didn't work either.

Is it me or them?

Re: Online Not Working?

ChynnaBlue — Mon, 27 Mar 2017 22:01:24 GMT

Someone started a thread about the Recent Items showing up in another section of the forum and a Mod replied that the issue has been reported to IT. I think it was in Customer Care, which is where I report any forum/website issues.

Re: Online Not Working?

Krimpette — Mon, 27 Mar 2017 22:05:36 GMT

I'm sorry, QVC, but you seem to have the most inept IT folks I've ever encountered. There's always something wrong with your website! I never have these problems with HSN, Amazon, etc. Maybe QVC can hire away from them some more qualified people!

Re: Online Not Working?

PINKdogWOOD — Mon, 27 Mar 2017 22:08:18 GMT

Monday night is not the night for this to happen too. If we can't see the goods online, we're not buying. I for one can't nor won't be glued to my tv for the next 6 hours to see what I'm missing online.

Re: Online Not Working?

mistriTsquirrel — Mon, 27 Mar 2017 22:12:31 GMT

@Krimpette wrote:
I'm sorry, QVC, but you seem to have the most inept IT folks I've ever encountered. There's always something wrong with your website! I never have these problems with HSN, Amazon, etc. Maybe QVC can hire away from them some more qualified people!

@Krimpette

Maybe they just don't have enough of them. You know how it is...companies are always trying to get fewer people to do more work for the same pay. Maybe that's the way QVC is treating their IT department.

Re: Online Not Working?

Melania — Mon, 27 Mar 2017 22:17:31 GMT

Yep, mine was stuck on the first 3 items on the Joan Rivers show this morning.

They must really care about sales of this tsv...lol.

Re: Online Not Working?

Lila4Now — Mon, 27 Mar 2017 22:22:00 GMT

For the last few years I've said many times the QVC IT department is one of the worst I've seen for a large company! With all the people looking for work out there, you would think they could find a few that knew what they were doing. Their inept IT department is driving customers away. It was too much work trying to get QVC's site to work earlier, so I went to Amazon to purchase what I was looking for. Found them cheaper, and didn't have to pay any shipping charges!

Re: Online Not Working?

x Hedge — Mon, 27 Mar 2017 22:24:17 GMT

@PINKdogWOOD wrote:
Am I the only one or are others of you not able to pull up items from previous shows? I attempted to go in the back door by clicking on items in each show from the program giude too, that didn't work either.

Is it me or them?

It's them.

Re: Online Not Working?

dex — Mon, 27 Mar 2017 22:41:31 GMT

I am having problems and called customer service.The rep said it should be corrected in half an hour...I can't heart either.I can't see anything to do with fashion.

Re: Online Not Working?

jbinrwc — Mon, 27 Mar 2017 22:54:06 GMT

@Melania wrote:
Yep, mine was stuck on the first 3 items on the Joan Rivers show this morning.

They must really care about sales of this tsv...lol.

Same here. That is an awful long time for a problem like this not to be resolved. Bet they will lose a lot of business today.

Re: Online Not Working?

Melania — Mon, 27 Mar 2017 22:57:06 GMT

@jbinrwc wrote:
@Melania wrote:
Yep, mine was stuck on the first 3 items on the Joan Rivers show this morning.

They must really care about sales of this tsv...lol.
Same here. That is an awful long time for a problem like this not to be resolved. Bet they will lose a lot of business today.

Plus all day and only Wayne responded!! Poor Wayne...he gets to have all the fun. Where were the others?

Re: Online Not Working?

x Hedge — Mon, 27 Mar 2017 22:57:41 GMT

@dex, Recently on Air is out of order, but hearts work.

Re: Online Not Working?

Kindaglitzy — Mon, 27 Mar 2017 23:12:09 GMT

It appears to be working now on my iPhone app. I do agree with the comments posted here about being very irritating. I frequently check "Items Recently Aired", just the way I prefer to shop.

Re: Online Not Working?

stevieb — Tue, 28 Mar 2017 00:23:45 GMT

Going all the way back to the beginning, their website has always been their weakest link. By now, they've had every opportunity to bring it up to speed and they simply refuse to do it. Who knows why, it makes no sense. Heaven only knows, the programming has become unwatchable. That leaves the website and which lacks functionality. Not good for an entity looking to do business and with recent financial reports that are increasingly not all that pretty.

Re: Online Not Working?

skuggles — Tue, 28 Mar 2017 00:29:07 GMT

@stevieb the word incompetence keeps coming to mind.

Re: Online Not Working?

dex — Tue, 28 Mar 2017 00:51:21 GMT

@x Hedge my hearts still don't work.

Re: Online Not Working?

Shanus — Tue, 28 Mar 2017 02:05:25 GMT

@mistriTsquirrel. Well it's more than obvious, given the recent security issues, that fewer IT people isn't working. Time for Plan B.

Re: Online Not Working?

De Anna — Tue, 28 Mar 2017 15:22:52 GMT

Items recently on air not coming up. I was going to order item from garden party with Carolyn, missed Barbara King show. When will this be fixed? Hmmm