topic Re: FIX SITE INSTEAD OF E/P in Community Chat

FIX SITE INSTEAD OF E/P

Shanus — Wed, 22 Mar 2017 23:52:34 GMT

Instead of offering a 5 Hour Flash Easy Pay Event, how about fixing the darn site?

I'm not shopping even w/ 10 easy pays until this situation is corrected.

Re: FIX SITE INSTEAD OF E/P

Noel7 — Wed, 22 Mar 2017 23:58:42 GMT

What situation?

Re: FIX SITE INSTEAD OF E/P

skuggles — Wed, 22 Mar 2017 23:59:30 GMT

@Shanus Totally agree.

Re: FIX SITE INSTEAD OF E/P

Pearlee — Thu, 23 Mar 2017 00:02:27 GMT

@Shanus wrote:
Instead of offering a 5 Hour Flash Easy Pay Event, how about fixing the darn site?

I'm not shopping even w/ 10 easy pays until this situation is corrected.

@Shanus, fixing the board takes the IT people to do it, which I'm sure has nothing to do with EZ pays. There are plenty of threads about fixing the board already - QVC is well aware of the problem which I'm sure is frustrating to the mods also.

Re: FIX SITE INSTEAD OF E/P

Shanus — Thu, 23 Mar 2017 00:03:32 GMT

@Noel7 For over a week, after signing in, the site goes to your order page instead of homepage. Guess you haven't been on the Q.

Re: FIX SITE INSTEAD OF E/P

Noel7 — Thu, 23 Mar 2017 00:08:26 GMT

@Shanus wrote:
@Noel7 For over a week, after signing in, the site goes to your order page instead of homepage. Guess you haven't been on the Q.

*******************************

@Shanus

There are so many quirks on here, I usually adapt automatically. I hate the jumping most, click on a board or post and end up somewhere else.

Re: FIX SITE INSTEAD OF E/P

Day1128 — Thu, 23 Mar 2017 00:10:02 GMT

Each time I have tried to log in to the forum/blogs, I am re-directed to my order page. I emailed Q today about this ongoing issue, and here is the response:

We’re sorry for the issues you're experiencing on QVC.com. At the lower

portion of the Homepage under "Contact Us", please select "Customer

Service" and then under the section titled, "Frequently Asked Questions",

click on "Technical Issues".

If this information doesn’t resolve your issue, please contact your

internet service provider for assistance.

I checked the Technical Issues and there was no info there that was helpful to this problem. The issue is NOT my internet service provider. QVC programmers need to check this ongoing, wide spread issue, as I am reading about the site problems every day in the forums.

Re: FIX SITE INSTEAD OF E/P

tansy — Thu, 23 Mar 2017 00:11:42 GMT

It took years for iPad users to be able to paragraph here even though iPads were being sold on the Q.

Re: FIX SITE INSTEAD OF E/P

chickenbutt — Thu, 23 Mar 2017 00:17:21 GMT

I'm trying to make a purchase at this very minute and I'm stuck in time on the shopping cart screen. Trying to check out and can't seem to get anywhere. It's just stuck.

I have fast internet and can zoom along anywhere else, even including this board. Guess they don't want my money too bad today.

Re: FIX SITE INSTEAD OF E/P

RoughDraft — Thu, 23 Mar 2017 00:21:26 GMT

My last purchase from the Q was last year, and it will stay that way until they can get their act together. On second thought, I might not be willing to put my account in peril for hacking ever again from this site, because it's always something with them!

Re: FIX SITE INSTEAD OF E/P

Moonchilde — Thu, 23 Mar 2017 01:48:37 GMT

@Shanus wrote:
@Noel7 For over a week, after signing in, the site goes to your order page instead of homepage. Guess you haven't been on the Q.

This is only one of many times it happens. I have a relevant page bookmarked, so just hit that after I've logged in. Should the forum and website "just work"? Yes. Does it? No. Will it ever? Highly doubtful. It has been demonstrated pretty clearly not to be a priority over the years. Not really expecting it to change for any foreseeable future.

If I really, really wanted something and for some reason literally couldn't order online, I'd just call and order. But that would be rare for me because very little of what I buy do I "need."

The website software package that QVC uses is neither full-featured nor flexible. It is what it is. Most of us bump along and when there are big bumps, use other browsers or work-arounds until it eventually, very rarely with any speed, gets fixed.

Re: FIX SITE INSTEAD OF E/P

Allegheny — Thu, 23 Mar 2017 01:59:16 GMT

Dang, this "issue" is getting old. Do they have their own IT department or is it contracted out.

Re: FIX SITE INSTEAD OF E/P

Pearlee — Thu, 23 Mar 2017 02:05:06 GMT

IMO it's a minor annoyance in the grand scheme of things. Really, no big deal. They'll get it fixed.

Re: FIX SITE INSTEAD OF E/P

Moonchilde — Thu, 23 Mar 2017 02:07:09 GMT

@Allegheny wrote:
Dang, this "issue" is getting old. Do they have their own IT department or is it contracted out.

We don't know that, nor do we know if the "IT Dept" consists of 2 people or 10.

Re: FIX SITE INSTEAD OF E/P

mamaslittlepotatoe — Thu, 23 Mar 2017 02:11:38 GMT

After I sign in, I go back and click on forums, then community chat, and I can post.

Re: FIX SITE INSTEAD OF E/P

Pearlee — Thu, 23 Mar 2017 14:15:02 GMT

And another thing. The vast majority of QVC customers are not on this internet chat board. Millions and millions of them are not. So, @Shanus , you would rather deny QVC customers EZ pay until the glitch in the forum is fixed? Kind of a selfish thought IMO. Withold EZ pays from millions of people, some of whom can't afford to make purchases here without EZ pay, until an inconvenience for the board users is fixed?

Re: FIX SITE INSTEAD OF E/P

mistriTsquirrel — Thu, 23 Mar 2017 16:15:09 GMT

@Shanus wrote:
Instead of offering a 5 Hour Flash Easy Pay Event, how about fixing the darn site?

I'm not shopping even w/ 10 easy pays until this situation is corrected.

Shhh...the IT people are trying to shop, Shanus.

Re: FIX SITE INSTEAD OF E/P

patbz — Thu, 23 Mar 2017 16:27:49 GMT

I'm so glad it isn't just my computer. When I called Q they basically said they had never heard of this problem.

Re: FIX SITE INSTEAD OF E/P

lulu2 — Thu, 23 Mar 2017 19:17:24 GMT

I have not experienced what the OP is referring too. I'm on a desk top and use Firefox.

OOPS

I just signed out then signed in. I see what the OP is talking about.

Re: FIX SITE INSTEAD OF E/P

mamaslittlepotatoe — Thu, 23 Mar 2017 17:02:22 GMT

@Pearlee ---- I agree. Besides, it's really not hard to post in spite of the glitch. It's like a 10 extra seconds (out of one's day) glitch.