topic Re: Horrible shipping by QVC! in Community Chat

Horrible shipping by QVC!

Bullyeye — Tue, 21 Mar 2017 19:10:37 GMT

I placed an order on March 9th, and here it is March 21st, and I am still waiting for it! It seems that everytime my package is sent by this "Innovations" mail, it takes a very long time to arrive! I also have an order that I placed on March 12th, and it still is processing. Very poor service!!

Re: Horrible shipping by QVC!

151949 — Tue, 21 Mar 2017 19:31:00 GMT

I ordered something and it shipped 8 days ago - I live in Florida - it got as far as Orlando then for some reason it went to indiana and is marked it was delivered 2 days ago there. Meanwhile - it is sold out and I paid for it when it shipped. I have to wait 2 more days before they will look into it, and meanwhile - they have my $74.

Re: Horrible shipping by QVC!

AZ girl — Tue, 21 Mar 2017 19:37:58 GMT

i am having the same problems and it is very fruatrating! Yesterday I received two packages that I'd ordered waaay back on March 2 and March 3! I had completely forgotten I'd ordered them and here they come on March 20th!!! Very frustrating! I sure hope QVC will fix this shipping issue soon as I don't have the patience to wait 2+ weeks for items!

Re: Horrible shipping by QVC!

fortune — Tue, 21 Mar 2017 19:45:33 GMT

I ordered an item about a week ago. I checked the tracking number and it says this item was delivered to Victoria, Texas, on March 3, 2017.

I think QVC is really going downhill. You can't even log in without a lot of trouble!!!!!

Re: Horrible shipping by QVC!

Barbara-QVC — Tue, 21 Mar 2017 20:18:52 GMT

@Bullyeye wrote:

I placed an order on March 9th, and here it is March 21st, and I am still waiting for it! It seems that everytime my package is sent by this "Innovations" mail, it takes a very long time to arrive! I also have an order that I placed on March 12th, and it still is processing. Very poor service!!

Hi @Bullyeye

I am sorry for your frustration. I have looked at all of your orders from March 9th and all appear to be delivered and I am not seeing anything from the 12th that is still in process. If you would email the order numbers in question to QVCSocialTeam@qvc.com, we would be happy to assist you.

Barb

Customer Care

Re: Horrible shipping by QVC!

Barbara-QVC — Tue, 21 Mar 2017 20:22:30 GMT

@151949 wrote:

I ordered something and it shipped 8 days ago - I live in Florida - it got as far as Orlando then for some reason it went to indiana and is marked it was delivered 2 days ago there. Meanwhile - it is sold out and I paid for it when it shipped. I have to wait 2 more days before they will look into it, and meanwhile - they have my $74.

Hi @151949

I am sorry that you are also experiencing difficulty with the delivery of an order. If you would please send us an email to QVCSocialTeam@qvc.com we would be happy to look into it right away for you.

Barb

Customer Care

Re: Horrible shipping by QVC!

Barbara-QVC — Tue, 21 Mar 2017 20:28:10 GMT

@fortune wrote:

I ordered an item about a week ago. I checked the tracking number and it says this item was delivered to Victoria, Texas, on March 3, 2017.

I think QVC is really going downhill. You can't even log in without a lot of trouble!!!!!

Hi @fortune

From what I can see, all of your recent orders should have been delivered properly. If you need assistance with a particular order that you did not receive, please email the information to us at QVCSocialTeam@qvc.com so that we can assist you.

Barb

Customer Care

Re: Horrible shipping by QVC!

fortune — Tue, 21 Mar 2017 22:15:34 GMT

Re: Horrible shipping by QVC!

fortune — Tue, 21 Mar 2017 22:14:51 GMT

@fortune wrote:
@Barbara-QVC wrote:
@fortune wrote:
I ordered an item about a week ago. I checked the tracking number and it says this item was delivered to Victoria, Texas, on March 3, 2017.

I think QVC is really going downhill. You can't even log in without a lot of trouble!!!!!
Hi @fortune

From what I can see, all of your recent orders should have been delivered properly. If you need assistance with a particular order that you did not receive, please email the information to us at QVCSocialTeam@qvc.com so that we can assist you.

Barb
Customer Care

@Bullyeye

Thank you, Barb!!!!! I sent the necessary info to the QVC Social Team!

Re: Horrible shipping by QVC!

Kachina624 — Tue, 21 Mar 2017 22:40:47 GMT

@151949 I had a similar problem with a watch I ordered. The mods investigated and learned one of the warehouses is having a problem with tracking numbers. Hopefully our orders will show up soon. Mine was delivered to Morgantown, PA. In February. Didn't order until 3/16. All they can do is issue a refund if it's sold out.

Re: Horrible shipping by QVC!

deeva — Tue, 21 Mar 2017 22:45:39 GMT

I'm having the same problem. Ordered the TSV Vionic sandals on March 11, still waiting for delivery. What a joke.

Re: Horrible shipping by QVC!

Bullyeye — Tue, 21 Mar 2017 23:08:20 GMT

To the QVC Cusstomer service... I sent to you the orders as requested to the address that you gave.

Re: Horrible shipping by QVC!

Bullyeye — Tue, 21 Mar 2017 23:09:04 GMT

Sent through my gmail the orderes that were referenced.

Re: Horrible shipping by QVC!

Bullyeye — Tue, 21 Mar 2017 23:10:50 GMT

Thanks Barb...I sent through my gmail the order numbers. One is still being processed, and the one ordered on the 12th is still in the PO.

Re: Horrible shipping by QVC!

Barbara-QVC — Tue, 21 Mar 2017 23:36:33 GMT

@deeva wrote:

I'm having the same problem. Ordered the TSV Vionic sandals on March 11, still waiting for delivery. What a joke.

Hi @deeva,

I understand that your frustration since your original EDD for the Vionics was today. The good news is that I just checked your tracking on the UPS website and it indicates that your scheduled delivery has been updated to tomorrow by 8pm. I hope this information helps!

Barb

Customer Care

Re: Horrible shipping by QVC!

LibbyLib — Tue, 21 Mar 2017 23:49:45 GMT

I know it's frustrating, but keep in mind that QVC is only responsible for the day they ship. From there it's in the hands of the delivery carrier, and the Q has no control over that. Of course, they'll take care of you one way or another.

Best thing to do is keep up with tracking so you can notify the Q - or UPS - if something is wrong. UPS has a free service for customers that can notify you when a company ships, that your package will be delivered the next day, and when your package is delivered. It's really helpful!

It's a free account called UPS MY CHOICE. UPS My Choice