topic Re: LR's chat in Community Chat

LR's chat

iTalia — Mon, 20 Mar 2017 19:55:23 GMT

Last night on Lisa's chat I was taken aback how she gave out the address to her warehouse. She often mentions she is there quite often so I was shocked when she mentioned this especially coming from her background.

Also I was disheartened to hear her speak about returns. She is trying to deter people from returning merchandise to her and made comments like that's why she has pictures & descriptions on her site so the customer can make an informed decision before they hit the order button.

I don't agree with her on that at all. She filters her pictures to the max with selfies and jewelry so the particular piece someone may get home may not look exactly like her pics. Also, sometimes jewelry just needs to be seen on your own self before making a decision.

Lisa claims she's a small business and cannot afford to really accept lots of returns. Ummm well then maybe you shouldn't have your own company to begin with then. Sounds like she doesn't want to take risks, just wants the profits.

The things Lisa says continue to leave me speechless sometimes.

Re: LR's chat

lulu2 — Mon, 20 Mar 2017 20:02:34 GMT

@iTalia wrote:

The things Lisa says continue to leave me speechless sometimes.

Speechless? Not when it comes to Lisa.

Re: LR's chat

iTalia — Mon, 20 Mar 2017 20:09:47 GMT

Lisa answered somebody so rudely today in her post about the butterfly offerings. Someone told her they would rather see her wear a regular shirt instead of all her drape shawls. Lisa said if that's their biggest problem of the day, then they have it going pretty well. WOW! JUST WOW!

Why in the world would she say that to a customer?!!

Re: LR's chat

LTT1 — Mon, 20 Mar 2017 20:10:04 GMT

@iTalia @lulu2

I wondered about these very same things. Returns, close-up pictures...

When buying these days, in order to overcome the many negatives (like how it will fit/size and proportion, etc/) I mostly need to purchase from places with reliable and easy return policies.

LR has no catalogues and the pictures on her site are not really detailed enough for me in general.

To be fair, I bought a cashmere wrap that is perfect in every way and I love it.

But that was a splurge for me and it worked out.

Re: LR's chat

Havarti — Mon, 20 Mar 2017 20:10:33 GMT

It is so much easier to run/critique someone else’s business but once you own a business you realize it is not so easy to run a good business after all. Apparently she is just realizing some of those unpleasant details. Taking in the money is always fun, but having to give it back and feeling like your choices didn’t make the customer happy…that is all part of the down size of business ownership.

Re: LR's chat

SusieQ_2 — Mon, 20 Mar 2017 20:12:54 GMT

" She is trying to deter people from returning merchandise to her and made comments like that's why she has pictures & descriptions on her site so the customer can make an informed decision before they hit the order button." @iTalia

I was wondering why it took so long to run to run over here and give yet another misrepresentation of what was said during Lisa's chat. What happened, stop for coffee? lol

She was not deterring people from returning, she was addressing those who are "habitual returners." She also didn't say they can't afford the returns, she explained the process to which they go once a they get a piece back and why habitual returns are costly.

It's not different than any other store where you habitually return. After a while, it will catch up to you. Lisa was letting the people who make too many returns know that if they continue, she will have to rethink her policy. Here at QVC you get a letter for too many returns saying you're no longer invited to be a customer. So, what are you saying...they shouldn't be a company either?

Re: LR's chat

cherry — Mon, 20 Mar 2017 20:24:08 GMT

It sounds to me like you hang on her every word. You seem to have one of these threads about ,her constantly.

If you don't like her, why go there to begin with?

For someone that's speechless you seem to have a lot to say.

Why not just leave her alone? Live and let live, its a great big world, no one forces you to go there

Re: LR's chat

Lipstickdiva — Mon, 20 Mar 2017 20:22:03 GMT

Since she is such a small company, maybe she should just not accept returns and see how that works out for her.

Or maybe, instead of penalizing everyone, she should address the habitual returners directly and tell them their return privileges are cut off or not allow them to order anymore.

Re: LR's chat

makena — Mon, 20 Mar 2017 20:23:44 GMT

@iTalia wrote:

The things Lisa says continue to leave me speechless sometimes.

Funny but you don't ever appear to be speechless when it comes to Lisa.

Re: LR's chat

iTalia — Mon, 20 Mar 2017 20:25:08 GMT

@makena wrote:
@iTalia wrote:

The things Lisa says continue to leave me speechless sometimes.
Funny but you don't ever appear to be speechless when it comes to Lisa.

Awesome makena! Thanks for your interest. Hope you're having a great Monday!

Re: LR's chat

QVCkitty1 — Mon, 20 Mar 2017 20:27:17 GMT

@iTalia wrote:
Lisa answered somebody so rudely today in her post about the butterfly offerings. Someone told her they would rather see her wear a regular shirt instead of all her drape shawls. Lisa said if that's their biggest problem of the day, then they have it going pretty well. WOW! JUST WOW!

Why in the world would she say that to a customer?!!

Why in the world would a customer comment on what she was wearing ? I don't get it.

Re: LR's chat

Moonchilde — Mon, 20 Mar 2017 20:32:02 GMT

@Havarti wrote:
It is so much easier to run/critique someone else’s business but once you own a business you realize it is not so easy to run a good business after all. Apparently she is just realizing some of those unpleasant details. Taking in the money is always fun, but having to give it back and feeling like your choices didn’t make the customer happy…that is all part of the down size of business ownership.

At this stage, she still has enough groupies who will line up and start their stopwatches when it's GO time that she doesn't need to make the customer happy. But not so many as she's had before.

Last week, several of her most devoted fans, those who have done nothing but praise her in every way, let fly with their unhappiness at the teensy weensy stock numbers and the "racing game" to purchase before an item you put in your cart may be yanked out in 2-3 minutes before you have time to enter a CC# & hit "Buy" and are then Sold Out.

ALL of those posts (and as far as I can tell, most or all of the posters who made them) were poofed as if they'd never been there. And yet, the "page mom" is at pains to remind posters frequently that her page has "nothing" to do with Lisa's page and she has "no connection" to Lisa. Yet she shivers at the thought that Lisa might happen to see an unkind word about her on that "unconnected" page and she'll lose the favored status she supposedly doesn't have.

To be fair, however, some things appear to be changing. For some items there are pre-orders - 4, 8, 24 hrs (it varies) during which people can pre-order (and pre-pay of course) an item or four, so it's more like everyone who wants one gets one. A better, fairer way. They are giving a bit more notice of items, a few more peeks. Not a game-changer but the crumbs keep the herd happy. They are getting more sold out items back in stock. So, credit where it's due, there are some changes. But long-time serious fans are becoming disenchanted, both with the "ordering game" and yes, with Lisa.

Re: LR's chat

chrystaltree — Mon, 20 Mar 2017 20:33:35 GMT

She must be getting more returns than she expected. It sounds like it's getting to her. Odd that a woman who once had a stalker would give out her address like that. I only saw one of her FB shows and the quality was so bad that it was hard to really see the jewelry. That might have been an anomaly but whining about returns is not the way to instill confidence in prospective customers. If returns are problem, perhaps she shouldn't be in business or perhaps she should do better job of describing and showing her merchandise.

Re: LR's chat

SusieQ_2 — Mon, 20 Mar 2017 20:34:13 GMT

@makena wrote:
@iTalia wrote:

The things Lisa says continue to leave me speechless sometimes.
Funny but you don't ever appear to be speechless when it comes to Lisa.

Not only is she not speechless, she makes it up as she goes!

Does she not realize the chat is right there on Facebook for people to hear for themselves?

Re: LR's chat

Lipstickdiva — Mon, 20 Mar 2017 20:40:00 GMT

@QVCkitty1 wrote:

@iTalia wrote:
Lisa answered somebody so rudely today in her post about the butterfly offerings. Someone told her they would rather see her wear a regular shirt instead of all her drape shawls. Lisa said if that's their biggest problem of the day, then they have it going pretty well. WOW! JUST WOW!

Why in the world would she say that to a customer?!!
Why in the world would a customer comment on what she was wearing ? I don't get it.

Lisa takes photos of herself wearing the jewelry items she will have for sale. Depending on what Lisa is wearing, sometimes it's hard to see the jewelry item because of the outfit.

I'm guessing the shawls she's been wearing are also for sale and that's why she's been wearing them in the photos as a backdrop for the jewelry.

Re: LR's chat

iTalia — Mon, 20 Mar 2017 20:41:34 GMT

@chrystaltree wrote:
She must be getting more returns than she expected. It sounds like it's getting to her. Odd that a woman who once had a stalker would give out her address like that. I only saw one of her FB shows and the quality was so bad that it was hard to really see the jewelry. That might have been an anomaly but whining about returns is not the way to instill confidence in prospective customers. If returns are problem, perhaps she shouldn't be in business or perhaps she should do better job of describing and showing her merchandise.

@chrystaltree, I think the reason why Lisa is getting so many returns is because she creates a frenzy to get people to buy in such a hurry fashion that customers feel like they have to buy several of an item just to get it home and then decide what they want to keep and what they want to send back. Now many people have commented they're so afraid to send anything back to her they're selling items amongst themselves to avoid getting Lisa "mad" at them with a return. It's nuts how she operates this business.

Re: LR's chat

Beth-QVC — Mon, 20 Mar 2017 20:42:11 GMT

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