topic Re: Is there a moderator on here now????? in Community Chat

Is there a moderator on here now?????

ShowMe — Sun, 19 Mar 2017 00:16:01 GMT

If there is, would you please advise management that we are having difficulty signing in......There's a thread on here now about it.....but nothing has been done.

We would appreciate it if you could let someone know so they can fix the situation.....

Thank you......in advance......

Re: Is there a moderator on here now?????

Barbara-QVC — Sun, 19 Mar 2017 00:19:59 GMT

@ShowMe wrote:

If there is, would you please advise management that we are having difficulty signing in......There's a thread on here now about it.....but nothing has been done.

We would appreciate it if you could let someone know so they can fix the situation.....

Thank you......in advance......

Hi @ShowMe

I can certainly understand your frustration. In fact we are also experiencing the same difficulties that you are.

We have read the various threads and gathered all the information that is pertinent to the situation. We do have an team working on a resolution and we all hope that will be soon.

We appreciate your patience.

Barb

Customer Care

Re: Is there a moderator on here now?????

ShowMe — Sun, 19 Mar 2017 00:24:48 GMT

@Barbara-QVC.....thank you very much. Am sure the frustrated ones will appreciate it. I am sure you are aware that we live in an instant gratification society.....LOL

Re: Is there a moderator on here now?????

bonnielu — Sun, 19 Mar 2017 03:52:01 GMT

I am also having trouble. Seems I have to try more than one way to get in. When I simply sign in to the Forum I am directed to my orders. I keep an icon on my desktop. It is my usual way to get in and I go directly to the forums. But to get on... now I have to go to the qvc website, search for Forum at the very bottom and then try to get on that way. It works one out of five tries. So much fun. I am sure QVC will eventually fix it. It just takes too much time with the trial and error method.

Re: Is there a moderator on here now?????

bonnielu — Mon, 20 Mar 2017 02:52:04 GMT

Still having trouble. I log on... I get the forum... I am asked to sign in... I am directed to my orders. Then I have to go to the bottom of the page and look for forum and blogs and then select that and only then can I post. What a mess.

Same computer, no changes.

Re: Is there a moderator on here now?????

mousiegirl — Mon, 20 Mar 2017 02:58:12 GMT

@ShowMe wrote:
If there is, would you please advise management that we are having difficulty signing in......There's a thread on here now about it.....but nothing has been done.

We would appreciate it if you could let someone know so they can fix the situation.....

Thank you......in advance......

@ShowMe Because of this issue, I have to now use internet explorer for this site, but I still use my regular browswer google chrome for everything else, a pain, but at least now I can sign in and post.

Re: Is there a moderator on here now?????

SharkE — Mon, 20 Mar 2017 19:28:06 GMT

Always one on.

Re: Is there a moderator on here now?????

ShowMe — Mon, 20 Mar 2017 21:32:15 GMT

@SharkE wrote:
Always one on.

I know that as well as the next......but wanted to get their attention......and it worked.

But situation still not resolved.

Re: Is there a moderator on here now?????

maestra — Mon, 20 Mar 2017 22:22:37 GMT

You should see the hot mess that the Sephora website is, after weeks and weeks of issues.

Re: Is there a moderator on here now?????

suzyQ3 — Tue, 21 Mar 2017 01:47:16 GMT

I've noticed the problem too, so what I do is after I'm sent to my order page instead of the forums, I just scroll down and click on "Blogs and Forums, " and I'm in.

Re: Is there a moderator on here now?????

mstyrion 1 — Tue, 21 Mar 2017 02:22:43 GMT

@suzyQ3 wrote:
I've noticed the problem too, so what I do is after I'm sent to my order page instead of the forums, I just scroll down and click on "Blogs and Forums, " and I'm in.

-----------------------------------------------------------------------------------------

Same here. It's an extra step and mildly annoying, but in the big scheme of things nothing that spoils my day.

Re: Is there a moderator on here now?????

dooBdoo — Tue, 21 Mar 2017 03:12:24 GMT

I'll add what I posted on another thread a couple of days ago. I think this ongoing technical problem is much more serious than some realize. By taking us to the shopping area to log in, even though we wanted to be only in the community forums, the security of our personal info (in the shopping site) is compromised in my opinion.

The shopping area is supposed to be more secure than the forums because it's directly linked to our personal and financial information (an https site as opposed to the Community's less-secure http). In the past, the access to the 2 areas was carefully kept separate -- now it isn't. This new redirect causes us to be signed into both our shopping account and our posting account.

Also, for both areas, when I use Firefox or Chrome, the browser indicates the connection is not secure (this refers to a QVC website problem -- not our internet provider). Several of us reported the connection issue on a Customer Care thread in December and the problem never has been addressed or corrected.

Example:

A long time ago I removed my personal and financial info from the website, and when I add it back to make a purchase I remove it again after everything has cleared. This site needs serious attention... but frankly I don't think anything substantial will be done.

Re: Is there a moderator on here now?????

skuggles — Tue, 21 Mar 2017 03:36:32 GMT

@dooBdoo I too have recently commented on the dubious state of security on the website. It is more apparent recently, so it's a little difficult to determine if this was always the case and recently unearthed, or new because of changes to code opening up windows of vulnerability.

Re: Is there a moderator on here now?????

dooBdoo — Tue, 21 Mar 2017 21:53:37 GMT

skuggles wrote:
@dooBdoo I too have recently commented on the dubious state of security on the website. It is more apparent recently, so it's a little difficult to determine if this was always the case and recently unearthed, or new because of changes to code opening up windows of vulnerability.

@skuggles, I agree... I first became seriously concerned when the website began inserting other people's email addresses when we tried to sign in (I think many posters remember that big mess). I've been wary since then.

(@Beth-QVC, @Barbara-QVC, @Eva-QVC)

Re: Is there a moderator on here now?????

butterfly123 — Tue, 21 Mar 2017 22:01:30 GMT

@dooBdoo wrote:

          I'll add what I posted on another thread a couple of days ago.   I think this ongoing technical problem is much more serious than some realize.    By taking us to the shopping area to log in, even though we wanted to be only in the community forums, the security of our personal info (in the shopping site) is compromised in my opinion.

          The shopping area is supposed to be more secure than the forums because it's directly linked to our personal and financial information (an https site as opposed to the Community's less-secure http).    In the past, the access to the 2 areas was carefully kept separate -- now it isn't.   This new redirect causes us to be signed into both our shopping account and our posting account.

          Also, for both areas, when I use Firefox or Chrome, the browser indicates the connection is not secure (this refers to a QVC website problem -- not our internet provider).   Several of us reported the connection issue on a Customer Care thread in December and the problem never has been addressed or corrected.

          Example:

          A long time ago I removed my personal and financial info from the website, and when I add it back to make a purchase I remove it again after everything has cleared.     This site needs serious attention... but frankly I don't think anything substantial will be done.

@dooBdoo

I was wondering about security issues also. Thank you for answering, what I was questioning also

Re: Is there a moderator on here now?????

RoughDraft — Tue, 21 Mar 2017 22:17:23 GMT

@dooBdoo I just checked and found that my connection site here is also not secure, even when I check my personal account and purchases. That is really frightening and I wonder why they aren't or can't work on correcting this. Thanks for pointing that out. Think I won't play or buy anything here until they can fix this.

Re: Is there a moderator on here now?????

dooBdoo — Tue, 21 Mar 2017 22:45:12 GMT

RoughDraft wrote:
@dooBdoo I just checked and found that my connection site here is also not secure, even when I check my personal account and purchases. That is really frightening and I wonder why they aren't or can't work on correcting this. Thanks for pointing that out. Think I won't play or buy anything here until they can fix this.

You're welcome, @RoughDraft. It has happened in the past -- years ago -- and it was corrected quickly. This time around, some of us noticed in December, we reported it, and it never was corrected. That is a serious lapse of judgment by QVC Corporate, in my opinion. But, then, for some reason their website has always been substandard and it doesn't appear to be important to them. Very, very odd and worrisome, in my opinion.