topic Re: Spectrum Cable in Community Chat

Spectrum Cable

QVCkitty1 — Thu, 16 Mar 2017 15:24:46 GMT

My Time Warner has been taken over by this company, do any of you have experience with Spectrum ? TIA

Re: Spectrum Cable

ShowMe — Thu, 16 Mar 2017 15:28:53 GMT

@QVCkitty1 wrote:
My Time Warner has been taken over by this company, do any of you have experience with Spectrum ? TIA

I had the bundle with Charter. Yes, Spectrum has taken that over too. Spectrum has some real problems, but hopefully they will get all of that straightened out. I had problems with the TV and Internet. I really don't care for Spectrum at all.

Re: Spectrum Cable

2blonde — Thu, 16 Mar 2017 15:31:47 GMT

@QVCkitty1 Isn't it just a name change from Time Warner to Spectrum?

Re: Spectrum Cable

hoosieroriginal — Thu, 16 Mar 2017 15:32:14 GMT

Just another big company swallowing up little companies so they can hike up the price and give you less than good quality and make a bundle off of you, knowing you have no choice in the matter.

Re: Spectrum Cable

butterfly123 — Thu, 16 Mar 2017 15:32:36 GMT

Spectrum has raised our monthly bill. In our area, Spectrum offers fewer channels and is the only choice we have for internet.

I have not had a good experience with them.

Re: Spectrum Cable

CelticCrafter — Thu, 16 Mar 2017 15:34:56 GMT

We don't have them but I haven't heard good things about them from those that do.

Re: Spectrum Cable

10000Nicknames — Thu, 16 Mar 2017 15:39:33 GMT

Same with us here on the SE coast. So far, so good. But it's early.

Re: Spectrum Cable

SaRina — Thu, 16 Mar 2017 15:49:36 GMT

I have had triple-play with TWC and as strange as this may sound, overall, it's been okay over the years. (Keep in mind, all cable providers leave something to be desired!)

My bill has not changed since TWC "changed their name" to Spectrum a few months ago. Should it my bill or service change, I will be the first to give them an ultimatum.

Re: Spectrum Cable

chickenbutt — Thu, 16 Mar 2017 16:00:08 GMT

I've been with Charter (recently renamed Spectrum) for decades and it's been a pretty good cable company.

Now that they have acquired TW, hopefully those folks will see better service. I've always heard so many complaints about that company. I just hope that Charter/Spectrum stays good instead of going the way of the old TW. So far, so good.

People who have old cable boxes should look into getting newer ones. Several years ago, when they went all digital, they had new boxes (much smaller, too, which I liked) that include HD, so you don't pay more for HD anymore. The boxes have both HDMI and A/V, so that if you don't have an HDTV with HDMI ports you can still go with the old SD.

Re: Spectrum Cable

QVCkitty1 — Thu, 16 Mar 2017 16:01:44 GMT

@SaRina wrote:
I have had triple-play with TWC and as strange as this may sound, overall, it's been okay over the years. (Keep in mind, all cable providers leave something to be desired!)

My bill has not changed since TWC "changed their name" to Spectrum a few months ago. Should it my bill or service change, I will be the first to give them an ultimatum.

Like you I have been pretty satisfied with TWC, I'm hoping that things don't change too much .

Re: Spectrum Cable

cancun08 — Thu, 16 Mar 2017 16:07:47 GMT

Since Spectrum took over, my monthly bill went up $20. I called to question this and their CSR told me, and I am quoting verbatim: There are no special pricing offers now, but, we can always raise it some more for you. I gotta tell ya, I was dumbfounded! The line then disconnected. I called back, asked to speak with a supervisor, told him what "Daniel" had said to me & he said that there was nobody with that name working there. He apologized. Unbelievable.

Re: Spectrum Cable

Lipstickdiva — Thu, 16 Mar 2017 16:25:53 GMT

We had TWC for years. Once the changeover to Spectrum went through, our bill went up a few bucks and then last month went up again almost $20.00 more. When I called, I was told that we were still under TWC pricing and they checked to see if there were any cheaper Spectrum packages for us and I was told there weren't. The cheapest Spectrum bundle would cost me $30.00 more per month than my TWC package I was under.

I did notice that there have been more channels added however, they are under Spectrum only and since I'm still under a TWC package, we can't get any of the new channels. Not sure I want them anyhow.

Re: Spectrum Cable

akaburtonfan — Thu, 16 Mar 2017 17:25:23 GMT

Have had Charter/Spectrum for many years -- hate them. Don't be fooled by their ads touting no contract. The only one who benefits from no contract is Spectrum as they have been increasing their prices every few months lately. The only deals they seem to run are for new customers -- no loyalty to their long time customers. Unfortunately they are the only cable company in my area.

Re: Spectrum Cable

suzyQ3 — Thu, 16 Mar 2017 17:29:35 GMT

Yup, we went from TW to Spectrum. So far, so good, but I do expect price hikes.

Re: Spectrum Cable

straykatz — Thu, 16 Mar 2017 21:36:44 GMT

We also went from TWC to Spectrum - so far no issues or change in our service. We have the bundled deal for TV, internet, phone. We currently have no desire to switch to DSL or Dish.

Re: Spectrum Cable

HerRoyaLioness — Thu, 16 Mar 2017 21:13:00 GMT

So far I am still on the TW pkg, until May. I have had a bad experience with Spectrum cs so far - been told totally different things and no one was friendly. To keep what I have, Spectrum will be $250/mo per one rep. I pay $129 now.

No way can or will I pay that much for my bundle, which includes land line which I don't need, but it's the same price with or without. I have no movie channels. I think it may be bye bye Spectrum. I've had Charter in the past and they were ok, but I guess they have to pay for this TW acquisition somehow - namely through US!!!

Re: Spectrum Cable

BornToShop — Thu, 16 Mar 2017 21:14:56 GMT

DH & I relocated to Central Florida about 7 months ago. Prior to that, we had Directv for 15 years & loved their service. However we had to use BrightHouse with no other choice. We are very frustrated; we were charged for services we didn't sign up for. You have to be beyond brilliant to figure out the remote control & how to work through their system. No help from CS. Then they are bought out by Spectrum; bad to even worse. This makes us think about moving again so we can get back Directv...!

Re: Spectrum Cable

zanna — Thu, 16 Mar 2017 22:08:31 GMT

I was fairly happy with TWC, having cut my cable bill to the bare bones last summer and adjusted to living with what I had. Spectrum took over, immediately cut my favorite channel (TCM) and jacked my bill up $30. I called CS and they are refunding $4.15 for voicemail I was billed for but never needed or requested. CS gave me the old "you had it in a discounted pkg and now the discount has expired" line. I have complained before about those mysterious discounts that suddently expire. I stated that I was unhappy with the price increase and would move over to Google Fiber. She was rather smug, saying there were a lot of changes coming and I should wait for those before deciding to move on. The very next night, I couldn't find my fav channels. Turns out, Spectrum has rearranged all the channels with no communication to customers at all. QVC used to be channel 20, now it's something like 154. I did find some new channels available to me but nothing I would have selected and paid for. Just a bunch of garbage. Still have not received any communication from Spectrum.

Re: Spectrum Cable

peggyhbsl — Thu, 16 Mar 2017 23:35:18 GMT

I have only had Charter/Spectrum for many many years. They used to have a local office and you could go in and get good deals on bundles. Now, they closed the office and no more deals. I have had good repair guys over the years. I like that my son can sign in my Spectrum online account and use all the channels etc. He lives in Baltimore, I live in Michigan. I have their wall phone now. You have to go into your online account and make sure your settings are right. I had private numbers from friends who tried to call and couldn't get through.

Here is what I do not like.

The cost now. They truly are taking me to the cleaners compared to years before.

The way you have to buy tiers to get to channels you like.

The on demand feature has commercials. You can't fast forward a lot of channels.

I feel the cost is way to high. But the only other choice is satallite, I am not going there.

Re: Spectrum Cable

Judaline — Fri, 17 Mar 2017 12:47:39 GMT

It's been a joke around here of always seeing WC trucks doing repairs. Yesterday I saw my first Spectrum truck. I guess they will follow suit. We had so much trouble with WC. Always conking out or breaking down. DISH has great customer service, but IMO they're all taking us to the cleaners.