topic Re: Shipping in Community Chat

Shipping

151949 — Wed, 15 Mar 2017 16:52:27 GMT

When I get something from E bay it tends to arrive in about 3 to 4 days unless it comes from Alaska or Hawaii or a different country. When I order fronm QVC it seems to always take 10 days to get here. QVC is in eastern Pa. I live in Florida - you can drive from Pa to Fl in one day - you can fly in 3 hours. It is a curiosity to me that QVC packages take such a slow route, & get checked in & out to so many places. When we are up in Pittsburgh it really makes no sense as it is only about a 5 hour drive and to fly is less than an hour from Pitts to Phila - and yet the packages take the same 10 days.

Re: Shipping

tansy — Wed, 15 Mar 2017 17:02:12 GMT

I rarely order from the Q anymore for a variety of reasons. Two weeks ago I ordered three items -- all of which are stuck in FedEx Sure Post limbo-land.

Re: Shipping

Trinity11 — Wed, 15 Mar 2017 17:07:53 GMT

I find myself canceling an order when it takes 5 or 6 days just to ship and orders stay in limbo processing . Then it takes another 8 days to receive the order because of Mail innovations. Returns now take a week to process after having been delivered and I find that unacceptable.

Re: Shipping

Mistreatedbycs — Wed, 15 Mar 2017 17:08:03 GMT

QVC's shipping methods are contracted just due to their volume.

They may ship FED X or UPS and then it possibly goes to Mail Innovations which we all know is the post office. This is far the best economical way of shipping and it's a lot cheaper.

When you order from E Bay, the average Joe doesn't have that convenience of shipping methods, there's one through E-Bay and you can do it yourself via Priority Mail, either way it's a lot faster than the mail innovations way.

Trust me, as a business owner, shipping is very expensive, even the priority mail rates have gone up and somebody has to pay it.

Also take into consideration that all product is NOT stocked in the Q's warehouses, there are many products that they are just "order takers" and a list gets sent to the appropriate parties for shipping, that's a delay too.

I think there are so many behind the scenes things that are going on that we don't know, we think all products are tucked into this giant warehouse ready for us to buy and that's not the case. No one can be making money if the Q actually bought everything outright and sold it.

There are very many products sold on consignment, the vendors wait until the Q gets all the returns back and then a check is cut to their vendors months after the product was sold. Why do vendors put up with it, it's due to volume, where else can they go and get that many sales in a short period of time.

On a side note if you look at Amazon and the shipping, it's roughly $100 for prime, aside from the other benefits you get, you are paying for your shipping, some people order more, some less, it's balances out but what is Amazon doing regarding their shipping, trying to get rid of UPS and Fed X, the rates are crazy and it's hard to absorb those charges into the cost of the product. For example, a larger box over a certain size is automatically charged a 32# rate with UPS even though you may have 5# in it. Shipping is expensive and if you want cheap rates, you need the cheap contracted rate which the Q has.

Re: Shipping

Marp — Wed, 15 Mar 2017 17:52:36 GMT

@Mistreatedbycs wrote:
QVC's shipping methods are contracted just due to their volume.

They may ship FED X or UPS and then it possibly goes to Mail Innovations which we all know is the post office. This is far the best economical way of shipping and it's a lot cheaper.

When you order from E Bay, the average Joe doesn't have that convenience of shipping methods, there's one through E-Bay and you can do it yourself via Priority Mail, either way it's a lot faster than the mail innovations way.

Trust me, as a business owner, shipping is very expensive, even the priority mail rates have gone up and somebody has to pay it.

Also take into consideration that all product is NOT stocked in the Q's warehouses, there are many products that they are just "order takers" and a list gets sent to the appropriate parties for shipping, that's a delay too.

I think there are so many behind the scenes things that are going on that we don't know, we think all products are tucked into this giant warehouse ready for us to buy and that's not the case. No one can be making money if the Q actually bought everything outright and sold it.

There are very many products sold on consignment, the vendors wait until the Q gets all the returns back and then a check is cut to their vendors months after the product was sold. Why do vendors put up with it, it's due to volume, where else can they go and get that many sales in a short period of time.

On a side note if you look at Amazon and the shipping, it's roughly $100 for prime, aside from the other benefits you get, you are paying for your shipping, some people order more, some less, it's balances out but what is Amazon doing regarding their shipping, trying to get rid of UPS and Fed X, the rates are crazy and it's hard to absorb those charges into the cost of the product. For example, a larger box over a certain size is automatically charged a 32# rate with UPS even though you may have 5# in it. Shipping is expensive and if you want cheap rates, you need the cheap contracted rate which the Q has.

Back in my early days of shopping with Q, before it got so large, that was a major selling point. Even computers were sold as being in the warehouse.

Of course I recognize that at the size to which QVC has grown having inventory of the merchandise Q promotes most heavily isn't practical (yet somehow Amazon seems to manage).

Re: Shipping

151949 — Wed, 15 Mar 2017 19:09:44 GMT

Amazon is a much larger company than QVC , yet their shipping is excellant. Everything arrives with in 3 to 4 days, unless it comes from another country and then you are advised of that before you submit the order.

QVC has really ruined all the great Quality, Value and Convenience aspects the company was built on.They need to change their name cheap, overpriced and slow.

Re: Shipping

CareBears — Wed, 15 Mar 2017 19:35:04 GMT

I have been one of the most vocal and critical posters on QVC's slow shipping (on average after it ships I wait 8 days to receive my merchandise) but alas MAYBE (keeping fingers crossed) someone took notice of our complaints and changed things up a bit?

I ordered 2 Denim & Company tops on March 10, tracking shows that they are out for delivery (I hear bells ringing), keep up the good work QVC, this is what your customers deserve, fast & reliable shipping!

Re: Shipping

esmerelda — Wed, 15 Mar 2017 19:39:37 GMT

@151949 You're kidding yourself if you think everything comes from "eastern PA." I just checked three orders, each one shipped from a different state.

eta...amazon...I placed an order on the 5th, it's scheduled to arrive today. As far as I know, none of it is from "another country."

Re: Shipping

Kachina624 — Wed, 15 Mar 2017 20:08:47 GMT

Excellent response @Mistreatedbycs. You tell it like it is.

Also, Amazon doesn't run a 24/7 television network. Shipping is their only business so they ought to be good at it.

Re: Shipping

Kachina624 — Wed, 15 Mar 2017 20:11:20 GMT

@CareBears wrote:
I have been one of the most vocal and critical posters on QVC's slow shipping (on average after it ships I wait 8 days to receive my merchandise) but alas MAYBE (keeping fingers crossed) someone took notice of our complaints and changed things up a bit?

I ordered 2 Denim & Company tops on March 10, tracking shows that they are out for delivery (I hear bells ringing), keep up the good work QVC, this is what your customers deserve, fast & reliable shipping!

I got most of my purchases from that day today too. I was just hanging them up. Let summer begin!

Re: Shipping

151949 — Thu, 16 Mar 2017 12:47:29 GMT

I just checked tracking on something - it is in Jacksonville , Florida. There is a message thar severe weather is hampering the delivery of my product. There is no severe weather in Jacksonville, Fl. that I am aware of.

Re: Shipping

CelticCrafter — Thu, 16 Mar 2017 13:01:31 GMT

I'm waiting for something that I need for Sunday and should have been here Monday.

If I don't have it by tomorrow I will either refuse it or send it back.

Re: Shipping

Bri36 — Thu, 16 Mar 2017 13:04:15 GMT

If the package has to pass through parts of the country affected by the snowstorm, that will delay deliveries. The only thing QVC has control over is how long they take to process the item.

Re: Shipping

151949 — Thu, 16 Mar 2017 13:51:37 GMT

@Bri36 I disagree - we pay pretty much for S&H and they have total control over what service they pay to ship to us. Clearly, they go for the bargain basement shipping service, and pocket the difference between what we pay for & the cost to them as profit.

Also, as I stated - my package is in Jacksonville, Fl. -- no storms down here.

Re: Shipping

traveler — Thu, 16 Mar 2017 14:15:23 GMT

Not only does it show item is In Process but after it is shipped tracking information is unavailable.

Re: Shipping

vermint — Thu, 16 Mar 2017 15:04:57 GMT

I'm rarely in a big hurry to get anything, so I don't really pay attention to how long it takes.

What's been bothering me lately is the ridiculous packaging! I got a very thin, lightweight Susan Graver rain jacket in a box that could have held probaby 7 or 8 of those jackets. I ordered 5 pairs of Denim & Co. Crop Pants all on the same day and all on the same order, and they are in 3 different envelopes. It's nuts! They could have put all those pants in a box, and the rain jacket in one of those envelopes.

Re: Shipping

noodleann — Thu, 16 Mar 2017 15:06:59 GMT

When QVC institutes a rating system that penalizes itself by getting packages out late, (standard to be determined), or provides us with a star system that lets us ding them for excessive shipping, then there would be a fair comparison between the shopping venues. Otherwise, not.

QVC runs the way it does because it works for them. Until they lose sales consistently because they're slow to get goods into carriers' hands and/or their shipping charges are viewed as unreasonable, they have no incentive to change and will carry on as they're doing.

eBay sellers who are downgraded enough in ratings can be NARU'd, ending their ability to sell there, something most sellers are acutely aware of.

Big difference.

Re: Shipping

bewise — Fri, 07 Jul 2017 17:21:03 GMT

ORDERED A ITEM 6/27 STILL WAITING,ORDERED FROM AMAZON RECIEVED IN TWO DAYS,GO FIGURE.

Re: Shipping

lulu2 — Fri, 07 Jul 2017 17:26:21 GMT

There is a simple solution to the problem; if QVC takes too long to ship items and Amazon ships quickly, do not order from QVC.

Or, if you simply must order from QVC, be prepared for a 2 week wait. If the item arrives sooner, you will be pleasantly surprised.