topic Re: Not receiving my confirmation email orders in Community Chat

Not receiving my confirmation email orders

SharkE — Tue, 07 Mar 2017 13:57:49 GMT

Anybody else not getting emails when you make a purchase ?

I used to get an email when I would order something, now, I don't.

Have they changed that? I have to check my 'order status' page to prove to myself that I really did order. Thought maybe I dreamed it or something.

Re: Not receiving my confirmation email orders

kelsey17 — Tue, 07 Mar 2017 14:01:10 GMT

I haven't been getting them lately either....figured they just stopped doing it....although Amazon and other retail stores still send me a confirmation of my order.

Re: Not receiving my confirmation email orders

SharkE — Tue, 07 Mar 2017 14:05:20 GMT

Worries me because one time before I never received an email on a popular item, so, I called in to CS and they said it sold out. It's like I had gotten in under the wire,then, I didn't. Glad I called or I would had been waiting on something that wasn't coming.

They need to shore up this whole process.

Re: Not receiving my confirmation email orders

Anonymous — Tue, 07 Mar 2017 14:16:06 GMT

@SharkE @kelsey17 We've just sent your acct info to our team that handles customer emails. Hopefully we can get this fixed ASAP. Cindy

Re: Not receiving my confirmation email orders

SharkE — Tue, 07 Mar 2017 14:17:09 GMT

We can try

Re: Not receiving my confirmation email orders

LTT1 — Tue, 07 Mar 2017 14:47:34 GMT

@SharkE

Yes, I am getting my confirmation emails.0 for orders.

Not that any of my hotmail messages are easy to find!

Re: Not receiving my confirmation email orders

vipadvisor — Tue, 07 Mar 2017 14:51:35 GMT

I have been having a problem for months now with not receiving email notifications about upcoming tsvs and other promotional notifications. All of a sudden one day they stopped coming. I do however receive order related emails. In addition, I can reply on a forum topic as I am doing here, but cannot post a new message. I have reported these issues at least three times through telephone customer service with no success. So perhaps customer care rep Cindy on this forum can help me ? Thank you.

Re: Not receiving my confirmation email orders

millieshops — Tue, 07 Mar 2017 15:09:56 GMT

Saw this thread and went to look at my email - and the QVC notification was there.

I usually check minutes after making a purchase, but yesterday for some reason I skipped that step.

Hope CS figures out your problem @SharkE

Re: Not receiving my confirmation email orders

bewise — Tue, 07 Mar 2017 15:17:24 GMT

I also do not recieve conf. notices,think that is dis continued.

Re: Not receiving my confirmation email orders

kelsey17 — Tue, 07 Mar 2017 15:29:49 GMT

@Anonymous wrote:
@SharkE @kelsey17 We've just sent your acct info to our team that handles customer emails. Hopefully we can get this fixed ASAP. Cindy

Thank you...!

Re: Not receiving my confirmation email orders

SharkE — Tue, 07 Mar 2017 16:35:12 GMT

I haven't gotten mine yet

Re: Not receiving my confirmation email orders

gonnab — Wed, 08 Mar 2017 12:05:35 GMT

Add me to the list of those not getting confirmations- of any kind - orders, shipment, payment or returns!

Re: Not receiving my confirmation email orders

shoptheQ — Wed, 08 Mar 2017 13:25:47 GMT

I returned 2 different items, paid for returns upfront, tracking MY receipt shows items delivered on Mon March 6th. Still not showing items were returned. Will be calling CS today.

Re: Not receiving my confirmation email orders

Anonymous — Wed, 08 Mar 2017 13:44:46 GMT

@SharkE We just sent you an email. Cindy

Re: Not receiving my confirmation email orders

SharkE — Wed, 08 Mar 2017 14:09:35 GMT

I replied back from the email and sent in to my ISP the trouble I've had with getting emails from you . Maybe it's in the server ?