topic Re: ZULILY AND RETURNS in Community Chat

ZULILY AND RETURNS

catlover — Thu, 23 Feb 2017 04:32:21 GMT

has anyone ever returned anything to zulily?

It seems like no matter what they are selling....it's not elegible for return.

Re: ZULILY AND RETURNS

PurpleBunny — Thu, 23 Feb 2017 04:40:50 GMT

I have tried to buy for them TWICE and both times I waited and waited and waited for my items then they cancelled the sales because they "ran out of inventory." Bait and switch - they advertise a great buy - but can't deliver. No more for me.

Re: ZULILY AND RETURNS

Kachina624 — Thu, 23 Feb 2017 04:46:12 GMT

If you can state a good case, they will often take things back. Three times, the most recent last week-end, I've received a pair of men's shoes which were mixed in with the women's and were not designated as men's. I wear a size 11, so I can't tell by size. I called, the CS guy checked the original ad and I was right, they were not marked as men's. He refunded my payment, gave me a courtesy $10., and told me to donate the very nice Vionic shoes.

If something arrives broken or is the wrong item they do the same without question. In one case an expensive candlestick arrived broken, and they did ask me to send a picture of it.

Everything they sell is marked "no returns". They have great CS.

Re: ZULILY AND RETURNS

Kachina624 — Thu, 23 Feb 2017 04:52:53 GMT

@PurpleBunny wrote:
I have tried to buy for them TWICE and both times I waited and waited and waited for my items then they cancelled the sales because they "ran out of inventory." Bait and switch - they advertise a great buy - but can't deliver. No more for me.

@PurpleBunny It's not bait and switch unless they offer to sell you something more expensive. Due to the way they operate, they depend on their vendors to get the goods to them as they don't store merchandise. If the vendor reneged, they have no choice but to cancel. I've had dozens of orders and this has happened maybe 6-8 times and they've always given me a $10., credit.

I've been shopping there about 3 years and have gotten some wonderful buys, especially shoes.

Re: ZULILY AND RETURNS

Carmie — Thu, 23 Feb 2017 04:54:49 GMT

I love Zulily and usually purchase something monthly.

They do not take returns because they do not have a warehouse or place to store merchandise. When you order something from them, they place an order with the manufacturer and when it comes in, they send it out to you.

I have had a problem with a pair of earrings that I ordered for my Granddaughter. They allowed me to keep the earrings and refunded all of my money and gave me a $10 credit to my account to use another time.

They are fair and honest. Most of what I order is delivered within two weeks. I did have to wait about four weeks for a winter hat, but there was a notice on the item description stating it would take longer than normal to get the item. Items imported from China or Italy, for example might take a while.

Re: ZULILY AND RETURNS

PurpleBunny — Thu, 23 Feb 2017 05:13:00 GMT

@Kachina624 wrote:
@PurpleBunny wrote:
I have tried to buy for them TWICE and both times I waited and waited and waited for my items then they cancelled the sales because they "ran out of inventory." Bait and switch - they advertise a great buy - but can't deliver. No more for me.
@PurpleBunny It's not bait and switch unless they offer to sell you something more expensive. Due to the way they operate, they depend on their vendors to get the goods to them as they don't store merchandise. If the vendor reneged, they have no choice but to cancel. I've had dozens of orders and this has happened maybe 6-8 times and they've always given me a $10., credit.

I've been shopping there about 3 years and have gotten some wonderful buys, especially shoes.

I realize it's not literally bait and switch. But I feel they lure you to the site with deals that they cannot fulfill. Either way, it'sunscrupulous. I've never been offered a coupon or even an apology after being strung along for weeks. Not a business that deserves my time or money.

Re: ZULILY AND RETURNS

AngelPuppy1 — Thu, 23 Feb 2017 11:04:00 GMT

It is my understanding that there are no returns. Period. That is why I rarely, if ever, buy from them. Also, I purchased a handbag from them once. It was a beautiful bag, but 2 things --- it took a very long time to get to me --- probably at least 3 weeks. And it was very heavy. But I was stuck with it. I seldom carried the bag as it was too heavy being empy, let alone filling it up.

Also, I would see all these nice shoes at wonderfil prices --- and ordering shoes on-line is a very tricky thing for me. I have to be able to return.

Same thing for sizes in clothes. The size in every company runs differently.

It's just too iffy for me.

Re: ZULILY AND RETURNS

Caaareful Shopper — Thu, 23 Feb 2017 12:36:57 GMT

I love Zulily. There's nothing deceivingly luring or unscrupulous about them. They operate on a premise that they can provide low prices by working with a lot of small independent vendors, (and some large ones), and not maintaining a warehouse which is expensive to operate (and hire extra people to work the warehouse, etc.).

I read their Returns policy beforehand and set my expectations. I once had a leather handbag coming from Italy that never arrived. I contacted them about 2 weeks after the estimated delivery date and they said they were still working with the vendor to fulfill my order, but I could cancel if I wanted. I did cancel, and Zulily sent me a $10 credit. I called another time when the jacket I ordered was much, much smaller than the sizing chart -- they accepted my return.

They want to keep their returns to a minimum to keep their prices down. I order from them about once a month. Never a problem that cannot be resolved and their CS reps are great.

Re: ZULILY AND RETURNS

Bri36 — Thu, 23 Feb 2017 12:45:02 GMT

It's not worth the hassle to me to deal with a company like that. I wouldn't have the patience to wait weeks for items, hope they come, and then plead my case if something is wrong.

Re: ZULILY AND RETURNS

Lipstickdiva — Thu, 23 Feb 2017 16:32:37 GMT

@Bri36 wrote:
It's not worth the hassle to me to deal with a company like that. I wouldn't have the patience to wait weeks for items, hope they come, and then plead my case if something is wrong.

Exactly. One of the first things I look for with a company is the return policy. If they don't accept returns, they don't get my money. There are too many other places to shop.

Re: ZULILY AND RETURNS

Mj12 — Thu, 23 Feb 2017 16:18:26 GMT

I've never bought from them and will never. I don't return much at all but I want that option if for some reason I don't love a particular item.

Re: ZULILY AND RETURNS

Moonchilde — Thu, 23 Feb 2017 16:58:53 GMT

@Kachina624 wrote:
@PurpleBunny wrote:
I have tried to buy for them TWICE and both times I waited and waited and waited for my items then they cancelled the sales because they "ran out of inventory." Bait and switch - they advertise a great buy - but can't deliver. No more for me.
@PurpleBunny It's not bait and switch unless they offer to sell you something more expensive. Due to the way they operate, they depend on their vendors to get the goods to them as they don't store merchandise. If the vendor reneged, they have no choice but to cancel. I've had dozens of orders and this has happened maybe 6-8 times

It seems likely this will happen, given the way they operate, as you say. I'm wondering why QVC customers who get so upset at orders being canceled by QVC when they over-sell and there isn't enough stock to fill orders get SO upset at QVC - which works a LOT like Zulily except that people don't want to believe that. It may be that QVC was interested in Zulily because the operation is so similar.

Re: ZULILY AND RETURNS

noodleann — Thu, 23 Feb 2017 17:06:20 GMT

I didn't know they were drop-shippers. I've never bought from them, hated their ads, but would never buy from a place that doesn't accept returns. Footwear had a 33% return rate back in the print catalog era, and I wouldn't imagine that's improved much. Unless you've tried the exact same style elsewhere, it seems a bit risky to buy footwear from a place like this.

Re: ZULILY AND RETURNS

Shook — Fri, 03 Mar 2017 02:39:50 GMT

I ordered 3 bathing suits from them and they sent the wrong size. When I called they told me to donate the swim suits and credited my credit card for the full amount. No hassle.

Re: ZULILY AND RETURNS

HappyDaze — Fri, 03 Mar 2017 02:51:44 GMT

I so love zulily! I don't visit too often because it could get me in trouble. I've found some great deals and good stuff from them. The one time I called because the size I ordered did not fit even though I even ordered up a size just in case (and my normal size should have fit according to their size chart) they refunded my money and told me to keep the item and donate it. I am sure if that is something they will do once in awhile but not if someone does it too often. It also probably depends on the cost of the item. I try to only order items from brands where I already know my correct size but occasionally I will venture out and glad I do because I have found some things I just love- my latest a great, comfortable sports bra for my workouts and a rashguard for swimming.

Re: ZULILY AND RETURNS

mktdaisy — Sun, 13 Aug 2017 20:34:19 GMT

I ordered my first and last Zulily purchase recently. I was shocked at the shoddy quality and the sizing was way off. Then I saw that they don't accept returns unless you want to argue with them which I definitely don't have time for. I googled "owner" and "Zulily" and it says that QVC owns Zulily.

I used to spend a lot of money on QVC but I don't watch it at all anymore on TV nor do I look at the website either because I don't like the brands they carry now, the clothes are boring and the prices are too high. As for Zulily, buyer beware.

Re: ZULILY AND RETURNS

I am still oxox — Sun, 13 Aug 2017 20:37:17 GMT

As I understand you need special premission to return an item

Re: ZULILY AND RETURNS

mktdaisy — Sun, 13 Aug 2017 20:40:47 GMT

You must work for QVC. What could go wrong? You could lose your money.

Re: ZULILY AND RETURNS

muttmom — Sun, 13 Aug 2017 21:23:08 GMT

@mktdaisy wrote:
I ordered my first and last Zulily purchase recently. I was shocked at the shoddy quality and the sizing was way off. Then I saw that they don't accept returns unless you want to argue with them which I definitely don't have time for. I googled "owner" and "Zulily" and it says that QVC owns Zulily.

I used to spend a lot of money on QVC but I don't watch it at all anymore on TV nor do I look at the website either because I don't like the brands they carry now, the clothes are boring and the prices are too high. As for Zulily, buyer beware.

Call CS and they will issue you a return label.

QVC does not own Zulily.

Re: ZULILY AND RETURNS

mktdaisy — Sun, 13 Aug 2017 21:49:21 GMT

From Google:

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